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Skills

  • Problem resolution
  • Adaptability during peak operational hours
  • CCTV
  • Team management
  • Employee performance recognition programs
  • Handling food waste and spoilage management
  • Opening and closing procedures
  • First Aid/CPR
  • Inventory management
  • Advanced customer service skills

Work Experiences

  • Achieved a 50% increase in on-time order fulfillment by optimizing kitchen workflows and reducing bottlenecks during peak hours.
  • Kept track of employee productivity and offered constructive criticism and coaching.
  • Achieved 16% improvement in performance ratings.
  • Was in charge of overseeing the preparation, production, and presentation of food in accordance with quality standards.
  • Achieved 9% compliance during surprise health inspections.
  • Regular preventive maintenance and repair schedules allowed me to keep the facility and equipment in good working order.
  • Created work environments that encouraged adherence to safety regulations and employment policies.
  • Adjusted staff assignments.
  • Analyzed daily sales versus operational expenses.
  • Kept track of business levels and realigned team positions to ensure that customer demands and patronage patterns were met to the best of my ability.

Summaries

  • Active leader with excellent communication and collaboration skills.
  • Skilled at cutting costs without sacrificing quality and keeping a close eye on employees to ensure excellent service.
  • Experienced Crew Shift Leader with a proven track record of developing and leading successful restaurant teams that serve over 4 customers per day.
  • OSHA certified
  • Strategic thinker with expertise in stakeholder engagement.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • With hands-on experience, eager to learn new skills and advance knowledge.
  • Worker with extensive experience in the food and service industries who is resourceful and detail-oriented.
  • Dedicated and creative leader ready to improve program business and increase sales.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.

Accomplishments

  • Developed cost-effective ordering practices by analyzing vendor pricing, reducing monthly supply costs by 37%.
  • Tracked and analyzed daily sales data to implement tailored staffing models, reducing overtime by 85% without sacrificing service quality.
  • Led and motivated a team of up to 15 personnel during shifts, ensuring a 39% adherence to company standards for service and cleanliness.
  • Resolved high-priority customer conflicts efficiently, which improved complaint resolution time by 68% while maintaining positive service ratings.
  • Implemented new service protocols that reduced service times by 53% during peak operating hours, maintaining customer satisfaction.
  • Contributed to a 42% increase in upsell of high-margin items through employee coaching and strategic product recommendations.
  • Spearheaded weekly team meetings to address issues, which led to a 43% improvement in communication and workflow coordination.
  • Utilized conflict resolution strategies to mediate internal crew disputes quickly, contributing to a 55% decrease in staff turnover.
  • Directed successful seasonal promotional campaigns that resulted in a 31% increase in sales during promotional periods.
  • Played an integral role in earning the Innovation Award due to consistent team performance and dedication to meeting customer service goals.

Affiliations

  • Membership, International Food & Beverage Association
  • Operational Analyst Trainee Program, program
  • Member, National Restaurant Association
  • Certification in Health and Safety Compliance for Restaurants by program
  • Participant, Food Waste Reduction in Restaurants Initiative by standard
  • Member, American Culinary Federation (ACF)
  • ServSafe® Alcohol Certification, 2015
  • Certification in Managing Food Allergies in Restaurants by method
  • Affiliation, Food Safety in Practice Workshop, 2024
  • Certificate in Effective Time Management for Shift Leaders, metric

Certifications

  • Certified Hospitality Leader (CHL)
  • First Aid/CPR
  • Cost Control Specialist Certification
  • CompTIA Network+
  • Cisco Certified Network Associate (CCNA)
  • CompTIA Security+
  • American Academy of Financial Management (AAFM)
  • Customer Service Excellence Certification for Food and Beverage
  • OSHA Food and Beverage Certification
  • Leadership and Management Certificate - Cornell Online

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