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Skills

  • DOT regulation compliance
  • Route planning
  • Project organization
  • Payment collection
  • Customer service excellence
  • Handheld scanning devices
  • Confidential Material Handling
  • Customer loyalty initiatives
  • Dispatch collaboration
  • Communication with Logistics Teams

Work Experiences

  • Saved $6 by putting in place cost-cutting measures that addressed long-standing issues.
  • Assisted in streamlining warehouse operations.
  • Oversaw the delivery of metric project by framework team, which resulted in metric.
  • Developed and maintained professional relationships with customers, resulting in a 8% increase in sales.
  • Was in charge of receiving, storing, identifying, and delivering procedure products to 11 clients.
  • Looked for industry trends on social media and through online sources.
  • Conducted regular vehicle health checks.
  • Achieved 56% of parcels delivered on the first attempt.
  • Collaborated with dispatch and logistics teams.
  • Solved standard issues, improved operations, and provided excellent customer service.

Summaries

  • Client-focused DOT Courier.
  • Accomplished DOT Courier known for achieving a flawless record in high-value package handling, safeguarding critical assets for 3 years.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved a 76% improvement in time efficiency.
  • Entry-level courier with a strong understanding of local routes and a passion for providing exceptional customer service.
  • Achieved 19% customer satisfaction.
  • Completed routes in record time.
  • Collaborative DOT Courier.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.
  • A stellar communicator and DOT Courier who utilizes customer feedback to optimize delivery procedures, improving service quality by 40%.

Accomplishments

  • Documented and resolved metric which led to initiative.
  • Reduced average package handling time during peak seasons by 51% through improved workflow optimization.
  • Achieved perfect DOT audit score in 2016 by strictly adhering to all transportation safety regulations and documentation.
  • Facilitated the on-time delivery of 11 priority shipments ahead of schedule, increasing customer satisfaction by 83%.
  • Provided real-time delivery status updates using Adobe Creative Suite, reducing customer service inquiries by 78%.
  • Collaborated with team of 11 in the development of process.
  • Successfully completed OSHA to ensure full compliance with DOT standards for freight and material handling.
  • Delivered hazardous materials handling training to 2 team members, ensuring 100% compliance across operations.
  • Minimized late deliveries by implementing a predictive traffic monitoring system that adjusted for peak times and closure events.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Transportation Club of Portland - Engaged in local transportation education and networking.
  • Courier and Messenger Association of America (CMAA) - Engaged in industry trends for delivery services and logistics.
  • American Society of Safety Professionals
  • Freight Transportation Services Council (FTSC) - Involvement in freight services advancements and transportation efficiency.
  • National Association of Independent Truckers (NAIT) - Participation in professional development and independent fleet management strategies.
  • Society of Human Resource Management
  • American Logistics Association (ALA) - Participation in discussions surrounding logistics and transportation.
  • Toastmasters
  • International Association of Administrative Professionals
  • Association for Computing Machinery

Certifications

  • Smith System Driver Safety Training
  • Project Management Professional (PMP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Fleet Safety Certification by Ironclad Systems
  • Certified Public Accountant (CPA)
  • Commercial Vehicle Safety Alliance (CVSA) Inspector Certification
  • Motor Vehicle Operator Permit (MVOP)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified in Transportation Dispatching and Scheduling
  • OSHA Hazardous Materials Handling Certification

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