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Skills

  • Order accuracy
  • Upselling techniques
  • Prioritizing
  • Creating and running merchandising programs
  • Electric pallet jack operation
  • Process improvement
  • Food running
  • Budgets
  • Bill computation
  • Weights and measures

Work Experiences

  • Adapted seating strategies during COVID-19 lockdowns, maintaining compliance with regulations while keeping guest footfall at 59% of pre-pandemic levels.
  • Assisted Dining Room Supervisor with budget management, team leadership, and client relations.
  • Kept an eye on guests for signs of intoxication and immediately alerted management.
  • Customer questions about hours, seating, and program information were answered by me.
  • Was in charge of coordinating high-quality dining services in order to meet or exceed guest expectations, as well as enforcing quality standards and ensuring smooth operations.
  • Planned ahead of time for large parties and reservations, anticipating the need for planning and staffing.
  • Customers paid with credit cards, cash, and gift certificates, and I made proper change for cash transactions.
  • Took credit card, cash, and gift certificate payments and gave cash transactions change.
  • Balanced employee schedules with customer flow, optimizing productivity and reducing labor costs by $10 each month.
  • Gathered information about the size of the guests' party, led them to their seats, offered menus, and improved.

Summaries

  • Work as a grocery store cashier with a marketing background and a passion for providing excellent customer service.
  • Dining Room Supervisor is a communicative individual who is committed to going above and beyond to provide unforgettable guest experiences.
  • Developed a rapport with management and staff by providing excellent service and engaging in personal interactions.
  • Chef de cuisine with experience in mixology, beer, liquor, and wine, as well as a strong background in team leadership and business decision-making.
  • At program restaurant, creative floor leader with 12 years of experience serving 15 dinner guests.
  • Customer transactions are processed, reservations are organized, and dining room staff is coordinated by helpful Dining Room Supervisor.
  • Experienced bartender with a track record of success in all aspects of restaurant management.
  • Dedicated to learning, growing, and succeeding in Food and Beverage.
  • Store Manager with 10 years of experience in grocery and natural foods stores.
  • Within Food and Beverage, senior Dining Room Supervisor and outstanding performer in quality assurance and budget management.

Accomplishments

  • Solved
  • Process Improvement: Created new departmental procedures manual. Assessed organizational training needs.
  • Registered 13 customers for the store's loyalty program.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Increased
  • Created
  • Collaborated with team of 14 in the development of procedure.
  • Earned “method” Award for category.
  • Recorded
  • Initiated

Affiliations

  • The Council of Hotel and Restaurant Trainers (CHART)
  • Restaurant Facility Management Association (RFMA) - Member and Trainer
  • National Federation of Restaurant Servers (NFRS) - Training Certification
  • Hospitality Leadership Club - Active Member at Denver
  • Young Professionals Hospitality Association (YPHA) - Founding Member, 2024
  • National Food Management Institute (NFMI) - Coursework in Restaurant Risk Management
  • Business Networking International (BNI) - Food and Beverage Chapter
  • Hospitality Sales & Marketing Association International (HSMAI) - Communication focused membership
  • Restaurant Leadership Conference (RLC) - Graduated, 2018
  • Lions Club

Certifications

  • CompTIA Security+
  • Customer Feedback Management Best Practices - Vantage
  • Training for Intervention Procedures (TIPS) Certification
  • Certified Public Accountant (CPA)
  • Conflict Resolution for Hospitality Certification - Harbor & Co.
  • Restaurant Management Certification - Columbus
  • Cisco Certified Internetwork Expert (CCIE)
  • Alcohol Awareness Certification (TIPS, RAMP) standard
  • Certified Hospitality Educator (CHE), American Hotel & Lodging Educational Institute
  • Advanced First Aid Certification - system

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