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Skills

  • Family planning services education
  • Interdisciplinary team collaboration
  • Sanitation
  • Quality improvement initiatives
  • Culturally competent care
  • Medication administration
  • Collecting vitals
  • Intravenous therapy
  • Microsoft Office Suite proficiency
  • Family needs assessment

Work Experiences

  • Administered medications orally, intravenously, and intramuscularly, and tracked responses to address new concerns.
  • Collaborated with category’s research team to evaluate family care dynamics, resulting in published findings that informed new protocols across Chicago.
  • Built and maintained positive relationships with external caregiver agencies.
  • Balanced resources and timelines for complex cases.
  • Was in charge of patient care from admission to discharge, including patient assessments, care planning, health education, and discharge support, in order to provide comprehensive care to over 18 patients on a daily basis.
  • Took part in educational activities such as the implementation of evidence-based practice projects, nursing competency development, and nursing simulation activities.
  • Reported findings to quality departments and collaborated with the team to develop corrective actions for any deficiencies after conducting routine restraint audits.
  • Assessed challenges to adherence to care plans.
  • Was in charge of providing direct care to up to 15 patients on a 11-bed medical-surgical unit, delegating nursing assignments, and supervising a team of nurses, LPNs, technicians, and unit clerks.
  • Administered various therapies and medications in accordance with physician orders and treatment plans.

Summaries

  • Family Care Specialist with 12 years of experience treating patients and coordinating care with other healthcare professionals.
  • Advocated for patient needs through care coordination.
  • Proven leader with a track record of successfully uniting and guiding nursing teams toward patient care goals, increased satisfaction, and the continuous implementation of widespread healthcare system initiatives.
  • Experienced nurse with demonstrated clinical knowledge, natural interpersonal skills, and technical abilities.
  • Ready for a new opportunity to put my outstanding nursing skills to work in a metric setting.
  • Bringing a 4-year track record of nursing success and seeking a Family Care Specialist position with a initiative facility.
  • Advocated for patient rights.
  • Advocated for patient-centered care.
  • Balanced family needs with healthcare team capabilities.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.

Accomplishments

  • Led conflict resolution initiatives between family members and clinical staff, resulting in timely care plan approvals for 9 patients in 2019.
  • Established a comprehensive family education program on navigating the healthcare system, which increased confidence for families by 41% in effective care collaboration.
  • Streamlined patient intake procedures as part of a collaborative effort with compliance, reducing administrative backlog by 25%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Provided insurance and billing support, resolving over 2 claims that led to a financial recovery of $9 for families in need.
  • Assisted in securing funding for low-income families, ensuring access to healthcare resources and improving long-term care compliance by 34%.
  • Conducted family feedback surveys to identify gaps in care satisfaction, which led to the implementation of process, improving overall care satisfaction by 42% points.
  • Played a key role in the development of a patient-centered care model, which created a 54% improvement in family preparedness for complex care decisions.
  • Provided hands-on support for families during care transitions, resulting in 36% increased adherence to discharge plans.
  • Partnered with multidisciplinary teams to deliver culturally appropriate care plans for families, improving overall patient outcomes by 21%.

Affiliations

  • Association for Supply Chain Management (APICS)
  • Toastmasters
  • National Clinical Training Program (NCTP) Certification
  • Jaycees
  • American Association of Healthcare Administrative Management (AAHAM)
  • Collaborative Family Healthcare Association (CFHA)
  • Family Caregiver Community Action Network
  • National Hospice and Palliative Care Organization (NHPCO)
  • International Council of Nurses
  • Society of Human Resource Management

Certifications

  • CompTIA Network+
  • Google Certified Professional Cloud Architect
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Trauma Support Specialist (CTSS) - Association of Traumatic Stress Specialists
  • Certified Professional in Healthcare Quality (CPHQ) – National Association for Healthcare Quality
  • Certified Child and Adolescent Trauma Professional (CATP) metric
  • Certified Activity Director (ADC) – National Certification Council for Activity Professionals
  • SHRM Senior Certified Professional (SHRM-SCP)
  • SHRM Certified Professional (SHRM-CP)
  • Advanced Certified Hospice and Palliative Social Worker (ACHP-SW) - Cedar Works

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