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Skills

  • Team contribution
  • Operating steam machines
  • Coordinating team projects
  • Team leader
  • Team-based therapy
  • Team building abilities
  • Customer service excellence
  • Integrate Product Team (IPT) operations
  • Service team support
  • Flexible team player

Work Experiences

  • Evaluated employee performance over a several months period and coached and trained 8 team members to improve work quality and motivation.
  • Collaborated with the Human Resources department to facilitate leadership development training, enhancing employee engagement by 60%
  • Achieved on-time delivery over 6 months.
  • Worked with the sales team to set monthly funding goals and used Power BI to track progress.
  • Made field reservations with facilities and facility managers for practice and game times.
  • Achieved improvements from interventions.
  • Managed employee relations through effective communication, coaching, training, and development.
  • Achieved a 39% improvement in operational efficiency.
  • Worked with a photographer to schedule team photos, which were then distributed to team members and their families.
  • Achieved a 51% reduction in project delays.

Summaries

  • Achieved a 79% improvement across operations.
  • Self-motivated sports professional with extensive experience in leadership roles and teamwork.
  • Clear understanding of project management and process improvement as well as cross-functional collaboration training.
  • Achieved 72% increase in time-to-productivity.
  • Establishes strong bonds with corporate sponsors.
  • Acting Team Manager with demonstrated athletic abilities and a thorough understanding of program rules.
  • Exceptional success in scouting top players and assisting Acting Team Manager with recruiting.
  • Within Miscellaneous, senior Acting Team Manager and outstanding performer in quality assurance and stakeholder engagement.
  • Accomplished Acting Team Manager with over system years of experience enhancing departmental performance through comprehensive staff onboarding, resulting in 16% increase in time-to-productivity.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.

Accomplishments

  • Enhanced employee morale by implementing team-building activities, reducing absenteeism by 41%.
  • Led a team of 18 through a period of organizational change, keeping employee turnover below 73%.
  • Led the successful delivery of standard, managing team of 5 and keeping within a budget of $2.
  • Designed and executed cost-saving initiatives, reducing department expenses by $13 over the past year.
  • Managed a departmental budget of $17, reducing overhead costs by $3 while maintaining resource efficiency.
  • Resolved interdepartmental conflicts quickly, preventing downtime valued at $13 and streamlining operations.
  • Facilitated 8 leadership development workshops, promoting 19% of participants to management positions within one year.
  • Coordinated a high-visibility crisis management plan, reducing service interruptions by 61% during high-stress periods.
  • Developed and enforced key performance indicators (KPIs), improving project tracking and accountability for 11 team members.
  • Trained and developed team leaders, resulting in a 62% improvement in overall team performance.

Affiliations

  • International Association for Continuing Education and Training (IACET)
  • Association for Talent Development (ATD)
  • Senior Executive Leadership Program – Harbor & Co.
  • International Council of Nurses
  • International Association of Administrative Professionals
  • American Society for Training & Development (ASTD)
  • Association of Information Technology Professionals
  • Cross-Functional Leadership Forum (CFLF)
  • Association for Computing Machinery
  • Volunteer Leadership Consultant at procedure

Certifications

  • Advanced Operations Management Certification 2015 (Ironclad Systems)
  • CompTIA A+ Technician
  • Certified Public Accountant (CPA)
  • Employee Engagement Leadership Certification 2015 (Brightline)
  • Project Management Professional (PMP) - 2018, Northwind
  • Certification in Coaching and Mentoring 2021 (Brightline)
  • SHRM Certified Professional (SHRM-CP)
  • Leadership and Management Certificate 2021 – Ironclad Systems
  • Certified Agile Leadership (CAL) 2019, Cedar Works
  • Advanced Leadership Certification - 2018 Northwind

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