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Skills

  • Budgets
  • Guest satisfaction improvement
  • Team management
  • Metric equipment
  • Business operations
  • Bar profitability maximization
  • Customer service
  • Custom VIP client services
  • Drink preparation efficiency
  • Supervision

Work Experiences

  • Reduced inventory losses by 2% by using HubSpot to managed beverage inventory.
  • Reduced waste by 5% by developing and sticking to strict drink recipes and measurements.
  • Created unique drink and cocktail offerings on a monthly basis as part of the seasonal offerings.
  • Achieved a 74% budget reduction for top-shelf liquors.
  • Increased ticket averages by training 15 employees on suggestive up-selling techniques.
  • Boosted overall restaurant sales by 82%.
  • Achieved sales growth for initiative.
  • Collaborated with chefs in developing a paired food and beverage menu that boosted overall restaurant sales by 40%.
  • Consistently maintained inventory and stock levels, reducing out-of-stock beverage issues by 25%.
  • Conducted one year inventories of bar and drink supplies to keep stock on hand and avoid costly rush orders.

Summaries

  • Maintain a clean, well-stocked, and well-organized work environment at all times.
  • Over the course of 14 years of experience, I've gained management expertise.
  • Collaborated with chefs.
  • Strong track record of providing outstanding service in method and initiative establishments.
  • Ability to recall pricing, recipes, and the mechanics of drink machines quickly.
  • Capable of performing opening and closing tasks, as well as cleaning and restocking the bar.
  • Adept at handling high-volume events.
  • Blended unique flavor profiles.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Adept at improving bar presentation.

Accomplishments

  • Increased weekly sales by 37% through the introduction of signature cocktails featuring exclusive ingredients from local producers.
  • Streamlined bar inventory management by implementing Adobe Creative Suite system, reducing waste and shrinkage by 65%, and ensuring optimal stock levels.
  • Trained bar staff in upselling techniques, resulting in an average increase of 67% in premium beverage sales across several months.
  • Collaborated with marketing and promotions teams to integrate cocktail specials into social media campaigns, enhancing brand presence and attracting new clientele.
  • Introduced a zero-waste cocktail program, reducing bar waste by 18% via the use of garnishes and ingredients from local farms.
  • Successfully trained new team members in upscale mixology techniques, enhancing professional knowledge among an internal staff of 17.
  • Consistently introduced crowd-pleasing signature cocktails, resulting in a 61% increase in recurring loyal patrons over one year.
  • Contributed to a the past year-long brand collaboration initiative with process, resulting in heightened social media engagement and cocktail recognition.
  • Participated in the conceptualization of bar events and themed promotions, resulting in a 29% uplift in visitor numbers during non-peak days.
  • Reduced spoilage and over-pouring by 75% with the introduction of portion-uniform jiggers and digital beverage meters.

Affiliations

  • American Society of Safety Professionals
  • Bar and Restaurant Expo Participation
  • United States Bartenders’ Guild (USBG)
  • Association of Information Technology Professionals
  • Institute of Hospitality (UK) - Beverage Management Division
  • National Association of Social Workers
  • Distilled Spirits Council of the United States (DISCUS)
  • World Class Bartending Competition
  • Society of Women Engineers
  • Industry Mentor Program - Master Mixology Track

Certifications

  • Certified Event Bartender by procedure
  • Responsible Beverage Service (RBS) Certification
  • Certified Cicerone® by the Cicerone Certification Program
  • Mixologist Certification from Beverage Alcohol Resource (BAR)
  • Master Beverage Expert Certification from Beacon Labs
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Sommelier from The Court of Master Sommeliers
  • ISO 9001:2015 Certified in Quality Management Systems for Hospitality
  • SHRM Certified Professional (SHRM-CP)
  • Cisco Certified Network Associate (CCNA)

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