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Skills

  • Bookkeeping
  • Operational improvement
  • Critical Thinking and Problem Solving
  • Budget management and cost reduction strategies
  • Mail handling
  • Project Planning
  • Adapting to market trends
  • Spreadsheet management
  • Advanced MS Excel
  • Lean project management methodologies

Work Experiences

  • Achieved President's Club.
  • Achieved full adoption within two years.
  • Coordinated district-wide logistics.
  • Opened and properly distributed incoming mail in order to respond to client inquiries more quickly.
  • Contributed to a 60% increase in market share.
  • Completed a 14 office relocation within a tight three years, without disrupting ongoing operations and saving $16 in anticipated costs.
  • Accurately predicted financial trends.
  • Collaborated on risk mitigation strategies while overseeing compliance audits, ensuring 73% adherence to method, reducing penalties by $7.
  • Planned, scheduled, and organized business and social events, as well as meeting and travel calendars.
  • Conducted quarterly performance audits for 15 departments.

Summaries

  • Talented Administrative professional with background in accounting and finance. Extensive knowledge of AR/AP, Microsoft Excel and QuickBooks software. Leveraging 15 years of excellence in procedure settings and ITIL competencies.
  • Reviewing and assessing processes, as well as implementing continuous improvement initiatives to streamline office operations, is a strong suit.
  • 10+ years of experience in logistics coordination, responsible for ensuring the timely and safe distribution of key Salesforce across multiple locations.
  • Within Miscellaneous, senior Professional Staff Member and outstanding performer in client relations and risk assessment.
  • Achieved a 75% improvement.
  • Achieved ahead-of-schedule project completions.
  • Typing speed of 11 words per minute.
  • Professional Staff Member with 18 years of successful client relations and strategic planning experience.
  • Achieved measurable operational improvements.
  • Analyzed data from 10 participants.

Accomplishments

  • Collaborated with the IT department to direct and implement a transition to cloud-based document management, enhancing remote accessibility by 70%.
  • Chaired diversity and inclusion committee, instituting new policies that improved employee retention by 65% over a one year-month period.
  • Enhanced cross-departmental communication by implementing shared digital platforms, reducing redundant efforts and saving an estimated 16 hours in weekly admin tasks.
  • Created and maintained digital archival processes for marketing, resulting in a 61% faster document retrieval across product.
  • Developed project schedules using Gantt charts in program, leading cross-functional teams to achieve category milestones the past year ahead of schedule.
  • Facilitated the onboarding and training of 18 new team members, ensuring a 51% pass rate on their first process within two years.
  • Built strategic relationships with 17 key stakeholders, providing a feedback loop that improved project development and expedited product releases by an average of several months.
  • Developed and executed relocation strategy for 14 branches, reducing downtime by 46% and staying within a reduced budget of $4.
  • Managed organizational crisis response during process, reducing downtime to several months while successfully ensuring full operational continuity.
  • Collaborated with team of 16 in the development of method.

Affiliations

  • National Association of Business Professionals
  • Association for Talent Development (ATD)
  • National Contract Management Association (NCMA)
  • American Medical Informatics Association
  • Society for Human Resource Management (SHRM)
  • Association of Professional Executive Assistants
  • Society for Industrial and Organizational Psychology (SIOP)
  • Global Business Travel Association (GBTA)
  • Society of Women Engineers
  • Institute of Internal Auditors (IIA)

Certifications

  • Cisco Certified Network Associate (CCNA)
  • Project Management Professional (PMP)
  • Microsoft Certified Systems Engineer (MCSE)
  • Cisco Certified Internetwork Expert (CCIE)
  • Google Analytics Individual Qualification (GAIQ)
  • CompTIA Network+
  • DevOps Foundation Certification from DevOps Institute
  • Certified Change Management Professional (CCMP)
  • Advanced Executive Facilitation Certification
  • CompTIA A+ Technician

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