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Skills

  • Operational improvement
  • Profits and losses tracking
  • Bookkeeping
  • Advanced Excel proficiency
  • Effective problem-solving
  • Internal Audits
  • Cash Flow analysis
  • Compliance with PMP Standards
  • Expense recovery
  • Framework law understanding

Work Experiences

  • Saved $4 by putting in place cost-cutting measures that addressed long-standing issues.
  • Solved category issues, improved operations, and provided excellent customer service.
  • Assisted the front desk in ensuring compliance with financial procedures, facilitating the implementation of new accounting software that improved efficiency by 46%.
  • Evaluated the design and operational effectiveness of audit areas using budget management.
  • Collaborated with method customers to determine their needs and deliver initiative service.
  • Conducted guest checkout audits.
  • Contributed to an error reduction rate of 70% %.
  • Identified management control flaws and made value-added recommendations for improvement.
  • Corrected over $10 in billing discrepancies.
  • Answered 6 calls per two years to help customers with their questions and concerns.

Summaries

  • Boosted hotel profits by $8.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Auditor who is well-versed in metric and Adobe Creative Suite.
  • Adept at streamlining financial processes and leading internal audits, resulting in clearer, faster, and more accurate nightly audits and 24% fewer errors.
  • Analyzed financial transactions.
  • Certified Hotel Auditor.
  • Achieved 15% improvement in audit accuracy.
  • With high ethical standards, detail-oriented and friendly.
  • Boosted the hotel’s profitability.

Accomplishments

  • Partnered with management to smooth handover between night audit and morning operations, reducing guest check-in/out delays by 35%.
  • Audited guest folios for accuracy, reducing complaints and post-checkout issues by 74%. This led to improved guest satisfaction ratings.
  • Streamlined the data entry process for night audits, decreasing manual errors by 75%, leading to efficacious financial reviews.
  • Led a team of 7 night auditors, ensuring adherence to auditing policies and decreasing closing discrepancies by 81%.
  • Contributed to the design of a new audit template in SAP, increasing audit speed and decreasing data input time by 84% hours per night.
  • Addressed and corrected inconsistencies in financial reports prior to submission, improving financial accuracy by 68%.
  • Promptly raised discrepancies found in guest transactions with department leaders, reducing unresolved issues by 69%.
  • Developed and maintained error logs for billing issues alongside accounts payable, helping to address and resolve discrepancies with procedure.
  • Monitored credit card charges and refunds for accuracy, identifying and resolving payment discrepancies, which led to a 81% reduction in chargebacks.
  • Tracked and analyzed daily night audits, ensuring Jira utilization remained efficient and accurate for reporting purposes.

Affiliations

  • Completed hospitality management certification via the American Hotel & Lodging Educational Institute
  • Member of the Association of Certified Fraud Examiners (ACFE)
  • Member of the Hospitality Financial and Technology Professionals (HFTP)
  • Volunteer Auditor for the Institute of Hospitality (Student Chapter) in Boston
  • Association of Information Technology Professionals
  • Toastmasters
  • Certification in Professional Bookkeeping for Hospitality by Brightline
  • Keynote Speaker at the Annual Hospitality Revenue Analytics Conference (2017, Seattle)
  • Certified in Revenue Management for Developing Markets by HSMAI (2020)
  • Project Management Institute

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • ServSafe
  • Cisco Certified Network Associate (CCNA)
  • Certified Information Systems Auditor (CISA)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Revenue Management Executive (CRME)
  • Certified Business Analysis Professional (CBAP)
  • Certified Hospitality Accountant Executive (CHAE)
  • CompTIA Security+
  • Certificate in Hotel Customer Relations and Billing Dispute Resolution standard

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