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Skills

  • Data accuracy verification
  • Financial records review
  • Budgets
  • Bookkeeping
  • Billing Error Correction
  • Credit card reconciliation
  • Framework law understanding
  • Error Reduction Strategies
  • Discrepancy resolution
  • Project organization

Work Experiences

  • Advised on efficient allocation of 7 in operational expenses.
  • Collaborated with front desk managers.
  • Collaborated with accounting and operations teams.
  • Analyzed financial transactions.
  • Corrected over $10 in billing discrepancies.
  • Collaborated with IT to implement automated reconciliation tools.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Adjusted pricing algorithms for seasonal events.
  • Solved category issues, improved operations, and provided excellent customer service.
  • Compiled financial data into clear reports.

Summaries

  • Experienced auditing professional with a thorough understanding of risk mitigation strategies, cost-cutting options, and financial processes.
  • Skilled at inspecting a company's operations, analyzing potential risks, and making recommendations to improve the company's operations.
  • Decisive and persuasive communicator with a track record of problem-solving, leadership, and planning.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Analytical Hotel Auditor focused on error reduction and compliance, decreasing compliance violations in night audits to 66% per month through methodical audit checklists.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Certified Hotel Auditor with a track record of ensuring compliance with Lean, increasing revenue reporting accuracy by 62% across all departments.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Adept at streamlining financial processes and leading internal audits, resulting in clearer, faster, and more accurate nightly audits and 24% fewer errors.
  • Strengths in performance reporting and quality assurance backed up by Miscellaneous training.

Accomplishments

  • Assessed front office procedures, leading to a 54% reduction in bill adjustment requests from guests by implementing best practices.
  • Revised and updated internal audit procedures to enhance compliance with corporate policies and accounting standards.
  • Collaborated with team of 9 in the development of initiative.
  • Upgraded the night audit process by incorporating Salesforce, resulting in an 41% reduction in processing time while increasing data accuracy.
  • Engaged in cross-departmental collaboration to address missing postings, resulting in standard and increased revenue capture.
  • Addressed and corrected inconsistencies in financial reports prior to submission, improving financial accuracy by 68%.
  • Promptly raised discrepancies found in guest transactions with department leaders, reducing unresolved issues by 69%.
  • Created monthly financial reports, ensuring 36% compliance with local regulations and accounting standards.
  • Supervised the handling of year-end financial closing processes, leading to a two years reduction in month-end reconciliation discrepancies.
  • Developed and maintained error logs for billing issues alongside accounts payable, helping to address and resolve discrepancies with procedure.

Affiliations

  • Certification in Professional Bookkeeping for Hospitality by Brightline
  • Rotary International
  • Jaycees
  • Collaborative member of Columbus Chamber of Commerce - Tourism and Hospitality Committee
  • Association for Supply Chain Management (APICS)
  • Certified Night Auditor through the Institute of Internal Auditors (IIA) 2019
  • International Council of Nurses
  • Lions Club
  • Certified Hospitality Accountant Executive (CHAE) by the HFTP in 2019
  • Active participant in the International Council on Hotel, Restaurant, and Institutional Education (ICHRIE)

Certifications

  • Certified Hospitality Revenue Manager (CHRM)
  • Google Certified Professional Cloud Architect
  • Certified Hotel Asset Manager (CHAM)
  • Certificate in Advanced Hospitality Revenue Management Strategies category
  • Certified Fraud Examiner (CFE)
  • Certified Revenue Management Executive (CRME)
  • Advanced Hospitality Finance Certification metric
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Hospitality Auditor (CHAUD)
  • Certificate in Hospitality Strategic Finance Management metric

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