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Skills

  • Vendor relationship management
  • Process equipment
  • Team management
  • Influential Market Expansion
  • Customer journey mapping
  • Relationship development
  • B2B Partnership Cultivation
  • Customer service
  • Website management
  • Brand awareness campaigns

Work Experiences

  • Solved category issues, improved operations, and provided excellent customer service.
  • Collaborated with metric customers to determine their needs and deliver system service.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Analyzed industry standards.
  • Achieved results within 2023.
  • Achieved a 37% improvement in goal achievement.
  • Saved $16 by putting in place cost-cutting measures that addressed long-standing issues.
  • Transported Workday to the past year customer locations.
  • Aligned sales, marketing, and customer service strategies.
  • Balanced strategic priorities between external partners and internal teams.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Clear understanding of team leadership and performance reporting as well as team leadership training.
  • Coached team members to improve communication.
  • Costs were consistently reduced while profits were increased.
  • Adaptable and results-oriented Connections Director.
  • Achieved favorable outcomes for organizational goals.
  • Strengths in budget management and risk assessment backed up by Miscellaneous training.
  • Award-winning service results.
  • With exceptional interpersonal abilities with both internal and external stakeholders, talented writer, editor, and speaker.

Accomplishments

  • Built a partner-centric community outreach program that improved charitable campaign engagement rates by 62%.
  • Drove partner engagement strategy, increasing overall partner satisfaction as measured by net promoter score (NPS) improvement by category.
  • Directed strategic partnerships that aligned brand messaging and expanded market reach, boosting customer engagement by 52% over 2024.
  • Executed a data-driven referral program that increased participation by 23% over the span of 2020, driving organic growth.
  • Influenced training programs for onboarding new members, decreasing time-to-productivity by 70%.
  • Collaborated with sales teams to refine sales pipeline strategies, increasing closed-won business deals by 81%.
  • Developed cohesive partner satisfaction surveys, leading to actionable feedback and process enhancements that reduced churn by 52%.
  • Leveraged industry trends and data analytics to influence market expansion plans, boosting regional outreach by 36%.
  • Planned and executed a membership growth strategy that increased the member base by 85% within several months.
  • Led internal workshops on partner relationship management, improving team effectiveness and reducing client escalation cases by 67%.

Affiliations

  • Chief Marketing Officer (CMO) Club - Participates in discussions on leading large-scale brand awareness campaigns and performance benchmarking.
  • Public Relations Society of America (PRSA) - Active participant in thought leadership discussions and campaign strategy development.
  • Global Partnership Alliance (GPA) - Engaged participant in bi-annual conferences dedicated to expanding professional partnership opportunities.
  • Small Business International Trade Association (SBITA) - Engaged in learning activities related to supporting small business ventures through strategic connections.
  • International Business Development Association (IBDA) - Regular participant in lead generation and client management workshops.
  • Lions Club
  • TechMarketers Alliance - Member of a specialized group focusing on building connections in the technology sector through integrated marketing strategies.
  • Sales Evangelist Society - Engaged community member, focusing on developing lead-generation strategies and sales-driven partnerships.
  • Executive Network Group (ENG) - Member involved in leadership development and facilitation of connections-based strategies in enterprise growth.
  • American Medical Informatics Association

Certifications

  • Certified Marketing Professional (CMP) - Harbor & Co., 2018
  • Certified Business Analysis Professional (CBAP)
  • First Aid/CPR Certified
  • Salesforce
  • Certified Business Development Professional (CBDP), Beacon Labs, 2016
  • PRINCE2 Agile Certification - Brightline, 2015
  • Microsoft Certified Systems Engineer (MCSE)
  • CRM Strategy Certification - Jira, 2022
  • Certified B2B Marketing Professional (CBMP) - Lakeside Partners, 2016
  • Google Ads Certification - Google (2020)

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