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Skills

  • Client needs assessments
  • Interpersonal communication skills
  • Client needs assessment
  • Operational improvement
  • Victim advocacy
  • Budgets
  • Public speaking
  • Proficient in ServiceNow
  • Crisis intervention
  • Data analysis

Work Experiences

  • Achieved a 29% reduction in response times.
  • Accounted for personal risk factors.
  • Conducted anonymous surveys of victim experiences, using data to improve services and resulting in a 37% increase in the overall help-seeking behavior.
  • Achieved a 84% increase in reporting rates.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Educated families and members of the community about domestic violence and its effects on children.
  • Looked for industry trends on social media and through online sources.
  • Devised and implemented a number of novel policies and strategies to help clients achieve self-sufficiency.
  • Assisted victims in navigating court systems.
  • Oversaw the delivery of system project by standard team, which resulted in initiative.

Summaries

  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the framework business.
  • Compassionate Victim Services Coordinator with 18 years of experience in trauma-informed care, crisis intervention, and victim advocacy, achieving 68% client satisfaction improvement.
  • Compassionate Victim Services Coordinator.
  • Dedicated to improving service accessibility for victims, recognized through Employee of the Year for expanded outreach and increased engagement in Columbus by 21%.
  • Achieved 52% completion rate for survivors.
  • Committed to continuous improvement in case tracking systems.
  • Within Miscellaneous, senior Victim Services Coordinator and outstanding performer in team leadership and performance reporting.
  • Coordinated services from 14 external agencies.
  • Committed to continuous improvement in case tracking systems, enhancing data integrity and reducing response times by 20% with newly implemented procedures.
  • Dedicated to improving police-victim relations.

Accomplishments

  • Collaborated with local law enforcement to improve procedures for handling domestic violence cases, reducing the processing time for restraining orders by 11 days.
  • Formulated strategic partnerships with local governments and nonprofits, securing 17 in funding to increase mid-term housing for vulnerable victims, resulting in 6 survivors having stable housing solutions.
  • Managed case intake and provided individualized assistance, ensuring that 66% of victims received crisis intervention or referral services within 24 hours.
  • Facilitated the placement of 15 survivors into transitional housing programs, reducing the homeless rate among service users by 69%.
  • Developed and delivered 17-hour victim services training modules focusing on trauma-informed practice, boosting staff competency and efficiency in addressing framework.
  • Collaborated with team of 5 in the development of category.
  • Revitalized the agency’s client intake process, reducing initial intake time by 46% and optimizing service delivery for 10 victims annually.
  • Developed innovative public awareness campaigns that engaged over 17 community members, increasing service visibility and reducing stigma around seeking victim support services.
  • Built and maintained partnerships with local shelters, resulting in the ongoing availability of 3 additional emergency beds and reducing housing wait times by 21%.
  • Tracked and reported service data, providing key insights that resulted in a 33% improvement in internal response time metrics for complex cases.

Affiliations

  • Collaborative for Violence Prevention and Victim Assistance Boston
  • Society of Human Resource Management
  • International Association of Chiefs of Police (IACP) Victim Services Section
  • Society of Women Engineers
  • American Marketing Association
  • International Association of Administrative Professionals
  • National Association of Social Workers
  • Academy of Criminal Justice Sciences (ACJS)
  • Volunteer Ombudsman for Victim Support Services
  • Association for Psychological Science (APS) - Refugee Trauma Special Interest Group

Certifications

  • Certified Crisis Negotiator (CCN) - initiative
  • Certified Case Manager (CCM) – Commission for Case Manager Certification
  • Certified Domestic Violence Counselor (CDVC) - Atlanta
  • Trauma-Focused Cognitive Behavioral Therapy (TF-CBT) Certification
  • Certified Business Analysis Professional (CBAP)
  • Certified Nonprofit Professional (CNP) - Nonprofit Leadership Alliance
  • Google Certified Professional Cloud Architect
  • Certified Crisis Intervention Specialist (CCIS) - Summit Group
  • EMDR (Eye Movement Desensitization and Reprocessing) Basic Training Certification
  • Apple Certified Associate (ACA)

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