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Skills

  • Cultural competency in victim services
  • Method equipment
  • Interviewing skills
  • Client needs assessments
  • Trauma-informed care
  • Digital literacy in case management systems
  • MS Office
  • Database management (Power BI)
  • Emergency response planning
  • Community outreach

Work Experiences

  • Counseled survivors of intimate partner violence with follow-up services, ensuring that 85% of clients completed safety plans successfully.
  • Based on client feedback.
  • Counseled survivors of intimate partner violence.
  • Achieved a 71% improvement in record accuracy.
  • Assisted victims in navigating court systems, providing courtroom support that increased victim participation by 82% in 2023.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Achieved a 27% resource matching success rate.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Acted as a primary presenter at the initiative, representing the agency and sharing best practices with over 5 industry professionals.
  • Achieved 43% faster response times.

Summaries

  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Achieved 45% faster service response times for victims.
  • Victim Services Coordinator with 13 years of successful strategic planning and process improvement experience.
  • Compassionate Victim Services Coordinator.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Applied trauma recovery strategies.
  • Compassionate Victim Services Coordinator with 18 years of experience in trauma-informed care, crisis intervention, and victim advocacy, achieving 68% client satisfaction improvement.
  • Committed to continuous improvement in case tracking systems.
  • Dedicated to applying trauma recovery strategies in partnership with mental health professionals, achieving 43% adherence to personalized treatment plans for survivors.
  • Achieved 32% adherence to treatment plans.

Accomplishments

  • Tracked and reported service data, providing key insights that resulted in a 33% improvement in internal response time metrics for complex cases.
  • Managed case intake and provided individualized assistance, ensuring that 66% of victims received crisis intervention or referral services within 24 hours.
  • Revitalized the agency’s client intake process, reducing initial intake time by 46% and optimizing service delivery for 10 victims annually.
  • Developed and delivered 17-hour victim services training modules focusing on trauma-informed practice, boosting staff competency and efficiency in addressing framework.
  • Presented at initiative, sharing best practices on inter-agency collaboration with 9 professionals and leading to 24% increase in partnerships.
  • Resolved product issue through consumer testing.
  • Collaborated with local law enforcement to improve procedures for handling domestic violence cases, reducing the processing time for restraining orders by 11 days.
  • Tool a leadership role in revising internal policies to better reflect trauma-informed and culturally responsive service practices, improving staff adherence by 59%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Authored a grant proposal that secured 3 in federal funding, allowing the expansion of legal aid services by 10 hours annually.

Affiliations

  • Integrated Domestic Violence Case Management Council
  • National Coalition Against Domestic Violence (NCADV)
  • American Probation and Parole Association (APPA)
  • Association for Computing Machinery
  • Rotary International
  • Association for Psychological Science (APS) - Refugee Trauma Special Interest Group
  • International Association of Administrative Professionals
  • Association for Crime Victim Research and Treatment
  • Jaycees
  • Lakeside Partners Task Force on Trauma-Informed Policing

Certifications

  • CompTIA Network+
  • SHRM Certified Professional (SHRM-CP)
  • Apple Certified Associate (ACA)
  • First Aid/CPR Certified
  • Salesforce
  • Certified Public Accountant (CPA)
  • Certification in Safety Planning for Victims of Abuse - method
  • Mental Health First Aid (MHFA) Certification - framework
  • Certified Restorative Justice Facilitator (CRJ) - Lakeside Partners
  • Certified Emergency Manager (CEM) - International Association of Emergency Managers (IAEM)

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