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Skills

  • Inventory management
  • RFI Scanners
  • Staff training and development
  • Contract negotiations
  • Relationship development
  • Appeals process development
  • Revenue cycle management
  • CRM and office management software
  • Supervision
  • Claims Denial Management

Work Experiences

  • Kept track of 10 clients' files and records while adhering to all security protocols to prevent data breaches and misuse.
  • Hired and recruited highly talented individuals who brought team leadership and process improvement to the department, resulting in increased team efficiency.
  • Reduced project downtime by effectively managing, scheduling, and dispatching technicians for on-site repairs.
  • Streamlined back office services for clients to ensure proper functionality and a positive user experience.
  • Was in charge of the training and daily performance of 13 employees.
  • Improved personnel coverage by planning work schedules based on staff availability and anticipated demand.
  • Collaborated with legal and compliance teams to draft and implement a new refund processing policy, improving patient satisfaction scores by 68%.
  • Guided employees through routine and complex administrative situations with a decisive but motivating approach.
  • Improved productivity initiatives, account management, itinerary coordination, and client/leadership appointment scheduling.
  • Assisted in the recruitment of top talent by interviewing candidates and completing all HR processes, such as onboarding, orientation, and benefits.

Summaries

  • Professional and well-versed office team member with excellent clerical skills and Miscellaneous knowledge.
  • Excellent conflict resolution skills and a track record of successfully defusing high-stress situations.
  • Proven track record of motivating spearheaded to achieve team, individual, and management goals.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Office Manager and administration professional with 9 years of experience supervising a wide range of critical functions in a fast-paced environment.
  • French and German are both fluent.
  • Strong technical skills and experience in process improvement.
  • Dependable and meticulous, with the ability to manage a variety of tasks and priorities.
  • Ability to recognize procedure issues and integrate standard solutions to achieve procedure.
  • Individual who is enthusiastic and capable of working in both a team and independently.

Accomplishments

  • Led efforts to reclassify aged accounts, recovering $4 in write-offs and bad debt previously deemed uncollectable.
  • Implemented a patient-centric payment plan, resulting in a 36% increase in collections without sacrificing customer satisfaction.
  • Monitored accounts receivable aging reports and implemented targeted collections, reducing outstanding A/R by 43% within 18 months.
  • Negotiated and secured discounts with collection agencies, saving the department $7 annually in fees.
  • Led a team to renegotiate third-party payer contracts, resulting in a 46% reduction in claim denials.
  • Spearheaded training initiatives on compliance and updated CMS guidelines, raising overall team compliance performance by 80% and reducing errors.
  • Designated as the SME for governmental billing and reimbursement policies, resulting in 68% compliance during 2018 audit.
  • Developed a patient assistance program, helping 18 disadvantaged patients cover medical bills, thus enhancing the hospital's community image.
  • Prepared monthly performance and financial reports for leadership, resulting in more informed decision-making and contributing to a 56% increase in departmental efficiency.
  • Championed a cross-departmental initiative that reduced refund requests by 15% through improved invoicing accuracy.

Affiliations

  • Facilitator, Peer Learning Group on Vendor Management and Effective Partnerships, HFMA - 2020
  • Panel Speaker, HFMA Conference on Patient Accounting KPIs - 2024, Chicago
  • Certification, Certificate in Revenue Cycle Management, metric - Completed in 2022
  • Participant, Certified Patient Account Manager (CPAM) Certification, AAHAM - 2019
  • Presenter, Annual Accounts Receivable Reduction Workshop, MGMA - Boston, 2017
  • Contributed Author, Journal of Healthcare Financial Management - Published insights on accounts receivable strategies
  • Member, American Association of Healthcare Administrative Management (AAHAM) - 2018 to present
  • Chapter Leader, MGMA State Chapter Affiliate - Organized professional events in Portland, 2021
  • Attendee, Healthcare Revenue Cycle Conference, HFMA - Attended workshops in 2023
  • Co-Chair, Annual Revenue Cycle Symposium, AAHAM - 2024

Certifications

  • Certified Accounts Receivable Professional (CARP) - category
  • Association for Project Management (APM)
  • Certified Healthcare Access Associate (CHAA) method
  • Project Management Professional (PMP)
  • Google Certified Professional Cloud Architect
  • Salesforce
  • Revenue Cycle Analyst Certification - standard
  • CompTIA Network+
  • Financial Data Analysis Certification - Cedar Works
  • Emergency Medical Billing Certification - metric

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