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Skills

  • Vehicle inspections
  • Data entry
  • Safe driver training
  • Data analysis
  • Team Leadership
  • Budgets
  • Route optimization
  • Process implementation
  • Effective communication skills
  • MS Office

Work Experiences

  • Cleaned assigned vehicles to ensure their safety, appearance, and cleanliness.
  • Kept an eye on students and other passengers to ensure their safety during transit.
  • Assisted various business groups with document organization and dissemination during acquisitions.
  • Answered an average of 18 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.
  • Local, state, and federal agencies provided me with documents, clearances, certificates, and approvals.
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
  • Followed all federal, state, and local traffic laws and regulations to ensure that participants were transported safely.
  • Double-checked the data's accuracy and integrity.
  • Copied, logged, and scanned supporting documents before filing everything in the client's files.
  • Transported Tableau to 18 months customer locations.

Summaries

  • Managed and mentored newer drivers and transported numerous students on daily routes and field trips in a suburban school district.
  • Working with Agile and Scrum methodologies to meet project milestones within specified timeframes is a strong suit.
  • Achieved a 49% drop in customer service complaints.
  • Senior Embedded Software Engineer with extensive experience in all phases of software development.
  • Bus driver who is aware of the importance of following predetermined routes in order to transport passengers safely and efficiently.
  • Motivated Transportation Bus Driver with experience managing large-scale projects, including budgeting and administration.
  • Achieved high customer satisfaction.
  • 12+ years of safe driving experience.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Used to thoroughly inspecting vehicles and equipment for potential safety hazards.

Accomplishments

  • Trained 16 apprentices in defensive driving techniques and vehicle operations, leading to a 36% pass rate on commercial driving tests.
  • Successfully adapted school transport schedules during emergencies, ensuring 3% safe student delivery outcomes.
  • Earned Top Performer, for consistently maintaining excellent passenger safety record over 10 years with Brightline.
  • Efficiently managed route changes due to weather or unforeseen circumstances, maintaining 23% operational efficiency.
  • Recognized by management for zero accidents/incidents over 14 years of operation.
  • Awarded for Brightline’s Lowest Fuel Consumption in the 2017 fiscal year, saving 12 gallons of diesel across assigned routes.
  • Efficiently managed a high volume of student pickups and drop-offs in complex traffic conditions, optimizing daily route completion times by 64% minutes.
  • Improved customer feedback rating by 59% after implementing program enhancements in customer service training.
  • Integrated updated driver-assist technology into daily operation, resulting in a 46% improvement in daily safety checks and diagnostics.
  • Issued detailed incident reports after roadway irregularities, leading to faster municipal response for repairs.

Affiliations

  • Clean Transportation Education Affiliates
  • American Society of Transportation and Logistics (ASTL)
  • International Association of Public Transport (UITP)
  • Toastmasters
  • Urban Transportation Research Group Affiliate
  • Project Management Institute
  • American Medical Informatics Association
  • Local Department of Transportation Compliance Board Member
  • Volunteer Driver for Community-Based Public Transit Systems
  • Operator Qualification Certification Program (OQCP)

Certifications

  • Transportation and Fleet Safety Certification from Ironclad Systems
  • Certified Trainer for Passenger Safety Driving Techniques
  • CompTIA Security+
  • Professional Driver Improvement Course (PDIC) Certification
  • Association for Project Management (APM)
  • Apple Certified Associate (ACA)
  • Certificate in Traffic Safety Strategies and Urban Driving Techniques from Summit Group
  • Certified Public Accountant
  • CompTIA A+ Technician
  • Project Management Professional (PMP)

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