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Skills

  • Product ordering
  • Patient education and counseling
  • Computer literate
  • Hiring and recruitment
  • Internal auditing
  • Tax preparation
  • Therapy programs
  • Behavioral health
  • Multi-Task Management
  • Contract auditing

Work Experiences

  • System helped me achieve $64,000.
  • Was in charge of a group of 7 pharmacy technicians.
  • Hired, trained, and supervised all employees, as well as providing direct supervision, ongoing staff development, and continuing education.
  • Local, state, and federal agencies provided me with documents, clearances, certificates, and approvals.
  • Created and updated HIPAA, benefits administration, and general liability policies and procedures while adhering to statutory, regulatory, and local, state, and federal guidelines.
  • Increased patient satisfaction by 4% within several months.
  • Achieved results within several months.
  • Started two key partnerships that resulted in a 54% increase in revenue.
  • Created boardroom and courtroom multimedia presentations that included video and text-synced depositions for better understanding.
  • Applied protocols across 3 departments.

Summaries

  • Entry-level Pharmacy Manager with exceptional quality assurance and client relations knowledge.
  • Healthcare administrator with a track record of providing high-quality healthcare services to patients.
  • Design and development of successful initiative embedded software applications in the past.
  • Oversee human resources, budgeting, supply management, and patient services with success.
  • Among his accomplishments is the creation of a system app for use in the process industry.
  • Hope to help Ironclad Systems achieve even greater success by leveraging my personal skill set and proactive demeanor.
  • Professional with experience in recruiting, training, and managing employees to provide exceptional resident services in the healthcare industry.
  • Staff development that results in high-performing teams has been recognized.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Top-producing salesperson and industry expert in Miscellaneous.

Accomplishments

  • Implemented nurse retention strategies, reducing turnover by 40% and improving employee satisfaction rates by 72%.
  • Positively influenced hospital rankings by implementing evidence-based care protocols that improved patient satisfaction by 68% during several months.
  • Collaborated with team of 18 in the development of program.
  • Optimized patient triage processes, resulting in a 71% improvement in emergency room wait times over three years.
  • Served as a key contributor to hospital-wide initiatives, resulting in the institution earning category in 2017.
  • Developed and managed a nursing care plan that reduced patient readmissions by 38% within three years and saved 14 annually in operational costs.
  • Resolved product issue through consumer testing.
  • Successfully strengthened partnerships between the nursing department and other hospital functions, boosting cross-functional collaboration scores by 61%.
  • Led a quality improvement initiative that resulted in 72% improvement in patient post-surgical recovery outcomes, as measured by system.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • American Organization for Nursing Leadership (AONL)
  • Association of Perioperative Registered Nurses (AORN)
  • International Council of Nurses
  • Association for Nursing Professional Development (ANPD)
  • National Association of Directors of Nursing Administration (NADONA)
  • Society of Human Resource Management
  • Society of Women Engineers
  • American Geriatrics Society (AGS)
  • Nurse-Family Partnership Program Affiliates
  • Hospice and Palliative Nurses Association (HPNA)

Certifications

  • Certificate in Nursing Home Administration (NHA) - standard
  • CompTIA Security+
  • Accreditation Quality Improvement Professional in Healthcare (AQIP) - program
  • Cisco Certified Network Associate (CCNA)
  • Google Certified Professional Cloud Architect
  • Trauma Nurse Core Course Certification (TNCC) - procedure
  • Certified Business Analysis Professional (CBAP)
  • First Aid/CPR Certified
  • Certified Public Accountant (CPA)
  • Apple Certified Associate (ACA)

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