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Skills

  • Accurate payment posting
  • Commercial debt collection
  • Account delinquency reduction techniques
  • Junior staff mentoring and coaching
  • CRM management
  • First Aid/CPR
  • Communications
  • Codes reviewing
  • Debt recovery tactics
  • Organization

Work Experiences

  • Looked for industry trends on social media and through online sources.
  • Collaborated with the legal team.
  • Achieved savings over the past year.
  • Had an excellent attendance record and was always on time for work.
  • Transported HubSpot to three years customer locations.
  • Achieved a 51% dispute resolution rate through diligent research and strong communication with internal and external stakeholders.
  • Consistently met monthly recovery quotas.
  • Answered 15 calls per 18 months to help customers with their questions and concerns.
  • Collaborated with legal and finance teams.
  • Collaborated closely with legal counsel.

Summaries

  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Accounts Receivable Specialist with 11 years of experience in the accounts receivable function.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Clear understanding of budget management and team leadership as well as stakeholder engagement training.
  • Achieved 19% recovery in contested accounts.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Offering customers payment plans and alternative debt restructuring options, they are well-versed in reducing loss and write-offs.
  • Accurate and efficient Legal Collector.
  • Adept Legal Collector focusing on cross-functional collaboration to decrease overdue account rates by 71%. Specializes in drafting legal communications and managing litigation strategies.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.

Accomplishments

  • Achieved 61% recovery on high-risk accounts by leveraging advanced debt collection techniques integrated with legal processes.
  • Resolved product issue through consumer testing.
  • Recovered $9 in past due payments by employing tailored countersuit strategies in collaboration with in-house legal experts.
  • Implemented automated reporting to identify high-risk accounts early, reducing total overdue balances by $3 over two years.
  • Collaborated with the finance team to align collections methodologies with overall company objectives, increasing recovery rates by 30%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of 13 in the development of method.
  • Successfully renegotiated payment terms with clients, lowering write-offs by $9 annually.
  • Led efforts to implement new collection management software, increasing team performance metrics by 33%.
  • Led the development of efficient garnishment procedures, increasing process speed by 21% and improving cash flow management.

Affiliations

  • Jaycees
  • Compliance Risk Certification through category
  • Credit and Financial Development Division (CFDD)
  • Creditors Rights Section - State Bar of Atlanta
  • Investment Recovery Association (IRA)
  • National Association of Legal Assistants (NALA)
  • ACA International - The Association of Credit and Collection Professionals
  • Institute of Credit Management (ICM)
  • Association of Credit and Collection Professionals' Legal Division
  • Association for Computing Machinery

Certifications

  • First Aid/CPR Certified
  • Small Claims Litigation Certificate Program (NALA)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Receivables Associate (CRA) from RMAI
  • Certified Business Analysis Professional (CBAP)
  • Certificate in Financial Services Legal Compliance
  • Certified Receivables Compliance Professional (CRCP)
  • Data Analytics for Debt Management from process
  • CompTIA A+ Technician
  • Certified Accounts Receivable Specialist (CARS)

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