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Skills

  • End-to-end collections process optimization
  • Financial Target Achievement
  • Regulatory compliance
  • Codes reviewing
  • Garnishment processing
  • Client communication and engagement
  • Closing processes
  • Budgets
  • Automated collection workflow design
  • System equipment

Work Experiences

  • Conducted skip trace services.
  • Looked for industry trends on social media and through online sources.
  • Solved metric issues, improved operations, and provided excellent customer service.
  • Communicated with debtors.
  • Consistently met or exceeded monthly recovery quotas, resulting in Outstanding Service Award for superior collections performance in 2015.
  • Communicated effectively with stakeholders.
  • Based on frequent client feedback.
  • Transported HubSpot to three years customer locations.
  • Oversaw the delivery of program project by category team, which resulted in standard.
  • Was in charge of efficient cash flow reporting, posting cash receipts and analyzing chargebacks, as well as addressing and resolving issues on my own.

Summaries

  • Achieved measurable success in reducing overdue accounts through automated collections processes. Legal Collector with a track record of processing over 4 debt recovery notices, yielding a 36% resolution in prompt payments.
  • Accurate and efficient Legal Collector.
  • Competent Accounts Receivable Specialist with 14 years of experience in high-volume environments performing all accounts receivable functions.
  • Accomplished Legal Collector with substantial experience.
  • Accomplished Legal Collector with advanced skills in accounts aging analysis and dispute resolution. Delivered a 61% boost in portfolio performance through close monitoring and strategic outreach.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Accomplished Legal Collector with substantial experience in executing outbound contact campaigns, resulting in the recovery of over $18 in long-standing delinquent fees. Successfully reduced default rates by 59% annually.
  • Achieved a 61% success rate in debt recovery.
  • Achieved a 23% reduction in delinquency.
  • Achieved 26% dispute closure in commercial debt collections.

Accomplishments

  • Negotiated settlements on contested accounts, securing an overall recovery rate of 36%.
  • Successfully renegotiated payment terms with clients, lowering write-offs by $9 annually.
  • Negotiated and facilitated settlement agreements, fast-tracking payment recovery by 18 days.
  • Developed consistent protocols for filing default judgments, securing favorable outcomes in over 44% of cases.
  • Consistently achieved 71% of monthly collection targets, surpassing department goals and earning recognition for top performance in 2016.
  • Improved first-call resolution rate to 28% by optimizing debtor communication protocols.
  • Reduced disputed account resolutions by 53% through improved documentation and negotiation with both debtors and legal teams.
  • Partnered with external legal teams in Denver to pursue delinquent debtors, leading to a successful recovery of $6.
  • Trained junior team members on legal collection procedures, improving overall department efficacy by 29%.
  • Led the development of efficient garnishment procedures, increasing process speed by 21% and improving cash flow management.

Affiliations

  • Association of Credit and Collection Professionals' Legal Division
  • National Association of Retail Collection Attorneys (NARCA)
  • Institute of Credit Management (ICM)
  • Membership in Financial Executives International (FEI)
  • Certified Credit & Collection Compliance Specialist (CCCS) 2016
  • Investment Recovery Association (IRA)
  • American Bar Association (ABA)
  • ACA International - The Association of Credit and Collection Professionals
  • National Association of Subrogation Professionals (NASP)
  • National Association of Social Workers

Certifications

  • Project Management Professional (PMP)
  • Litigation Support Certificate (NALS)
  • Garnishment and Wage Levy Administration Certification
  • Consumer Debt Collection Certification from program
  • Certified Receivables Compliance Professional (CRCP)
  • Legal Collections Specialist Certification from Brightline
  • Certified Billing and Coding Specialist (CBCS)
  • First Aid/CPR Certified
  • Certified Receivables Associate (CRA) from RMAI
  • Billing and Debt Collection Analytics Certification

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