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Skills

  • Credit report analysis
  • Problem resolution
  • Bad debt reconciliation
  • Supervision
  • Garnishment processing
  • Process improvement
  • Aging reports analysis
  • Automated reporting tool utilization
  • Operational improvement
  • Project organization

Work Experiences

  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Collaborated with legal and finance teams.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Transported HubSpot to three years customer locations.
  • Consistently met or exceeded monthly recovery quotas, resulting in Outstanding Service Award for superior collections performance in 2015.
  • Contributed to a 35% increase in forecasted recoveries.
  • Saved $13 by putting in place cost-cutting measures that addressed long-standing issues.
  • Conducted diligent research.
  • Achieved a 51% dispute resolution rate through diligent research and strong communication with internal and external stakeholders.
  • Consistently met monthly recovery quotas.

Summaries

  • Adept at negotiating settlements.
  • Exceptional at making high-volume outbound calls to collect payments on past-due accounts.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.
  • Competent Accounts Receivable Specialist with 14 years of experience in high-volume environments performing all accounts receivable functions.
  • Adept at negotiating payment plans.
  • Accomplished Legal Collector with substantial experience in executing outbound contact campaigns, resulting in the recovery of over $18 in long-standing delinquent fees. Successfully reduced default rates by 59% annually.
  • Achieved 26% dispute closure in commercial debt collections.
  • Achieved a 23% reduction in delinquency.
  • Achieved measurable success in reducing overdue accounts.
  • Accurate and efficient Legal Collector.

Accomplishments

  • Achieved 61% recovery on high-risk accounts by leveraging advanced debt collection techniques integrated with legal processes.
  • Successfully renegotiated payment terms with clients, lowering write-offs by $9 annually.
  • Developed consistent protocols for filing default judgments, securing favorable outcomes in over 44% of cases.
  • Initiated and managed lawsuit filings for collection cases, improving overall recovery in escalated cases by 80%.
  • Consistently achieved 71% of monthly collection targets, surpassing department goals and earning recognition for top performance in 2016.
  • Led the development of efficient garnishment procedures, increasing process speed by 21% and improving cash flow management.
  • Negotiated settlements on contested accounts, securing an overall recovery rate of 36%.
  • Improved first-call resolution rate to 28% by optimizing debtor communication protocols.
  • Documented and resolved process which led to system.
  • Regularly partnered with external agencies to recover an additional $8 on default cases using litigation as a last resort strategy.

Affiliations

  • International Association of Administrative Professionals
  • Association of Credit and Collection Professionals' Legal Division
  • Association of Information Technology Professionals
  • Financial Services Collection Network
  • Society of Women Engineers
  • Certified Fraud Examiner (CFE) Credential from Cedar Works
  • Jaycees
  • Freemason
  • American Society of Safety Professionals
  • Investment Recovery Association (IRA)

Certifications

  • Data Analytics for Debt Management from process
  • Project Management Professional (PMP)
  • Certified Collector (ACA International)
  • Certified Fraud Examiner (CFE) - framework
  • Certified Receivables Associate (CRA) from RMAI
  • Certified Receivables Compliance Professional (CRCP)
  • Certificate in Effective Debtor Communication from Lakeside Partners
  • Cisco Certified Internetwork Expert (CCIE)
  • Litigation Support Certificate (NALS)
  • Certified Public Accountant

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