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Skills

  • Operational improvement
  • Healthcare quality improvement
  • Data Security and Confidentiality
  • Supervision
  • First Aid/CPR
  • Cross-departmental communication
  • Administrative support
  • Medical Record Transfer Coordination
  • Patient education and communication
  • Insurance billing

Work Experiences

  • Oversaw and assisted with daily activities like medication administration and personal hygiene.
  • Achieved an on-time appointment rate of 21%.
  • Achieved a 37% reduction in wait times.
  • Collaborated closely with team members to meet project deadlines, develop solutions, and deliver project requirements.
  • Helped disabled people gain independence while keeping a close eye on their safety at all times.
  • Achieved a 64% reduction in incident reports.
  • Provided excellent service and attention when dealing with customers face-to-face or over the phone.
  • Built strong and trusting relationships with each patient in order to provide the best possible care and assistance.
  • Microsoft Excel was delivered to customer locations by me.
  • Aligned care plans with current medical guidelines.

Summaries

  • Motivating leader who has built and managed process teams in the past.
  • Communicative and team-oriented, with Workday expertise.
  • Committed healthcare professional with 12 years of successful experience in healthcare roles.
  • Adept in managing patient intake processes.
  • Trustworthy caregiver with experience in both the home and the hospital.
  • Dedicated to providing continuous focused care to ensure the safety and comfort of clients.
  • With a passion for community service, skilled in assisting with daily living activities and meal preparation.
  • Achieved a 76% higher incident-free rate.
  • Adept at training new healthcare employees, reducing onboarding time to proficiency by 43% through the development of tailored educational materials.
  • Looking forward to taking on a new challenge with a successful team.

Accomplishments

  • Processed and resolved over 16 patient inquiries daily, contributing to a 69% reduction in overall patient wait times.
  • Processed insurance claims for patients, reducing claim rejections by 78% through accurate documentation and timely submissions.
  • Initiated a community outreach program aimed at patient education, driving up clinic attendance by 47% within Austin during 2022.
  • Contributed to the implementation of telemedicine platforms during standard, allowing remote care for over 14 patients in 18 months.
  • Assisted in the scheduling of 7 surgeries with zero scheduling conflicts, leading to a seamless increase in surgical department efficiency.
  • Instrumental in implementing patient admission and discharge protocols, decreasing processing time by 49%, while maintaining accuracy.
  • Assisted in the administration of a patient feedback initiative, resulting in a 18% increase in patient satisfaction scores within three years.
  • Reinforced infection control protocols, reducing the incidence of healthcare-associated infections by 63%, leading to improved patient outcomes.
  • Provided administrative support for a highly-rated healthcare facility, maintaining patient satisfaction ratings consistently above 41%.
  • Utilized EHR software to increase efficiency in patient data entry, reducing documentation time by 79% while maintaining 100% data accuracy.

Affiliations

  • Engaged in Humanitarian Healthcare Volunteer Program for Meridian, contributing to critical care services in program
  • Regular attendee at national symposiums organized by the American Nurses Association (ANA) for healthcare policy updates and patient rights advocacy
  • Successfully completed training program from the National Healthcareer Association (NHA) to strengthen onboarding and team training procedures
  • Completed specialized training from Occupational Health and Safety Administration (OSHA) in evaluating workplace safety in healthcare settings
  • Received certification in Healthcare Data Analytics from Lakeside Partners, leading to improved appointment workflows and efficiency
  • Certified in Health Information Technology for Economic and Clinical Health (HITECH) Act compliance through Meridian
  • Affiliated with the National Association for Healthcare Quality (NAHQ), focusing on multidisciplinary cross-functional patient care optimization
  • Member, National Association of Health Unit Coordinators (NAHUC) to stay updated on the latest in healthcare administration
  • Member of the American Academy of Professional Coders (AAPC) to gain knowledge in healthcare coding and billing practices
  • Recognized participant in the annual patient care seminar hosted by the American College of Healthcare Executives (ACHE)

Certifications

  • Certified HIPAA Professional (CHP) – process
  • Project Management Professional (PMP)
  • Basic Life Support (BLS) for Healthcare Providers - American Heart Association
  • Advanced Cardiovascular Life Support (ACLS) - American Heart Association
  • Certified Surgery Scheduler (CSS) - National Healthcareer Association (NHA)
  • Patient Care Technician (PCT) - National Center for Competency Testing (NCCT)
  • Certified Healthcare Documentation Specialist (CHDS) - Association for Healthcare Documentation Integrity (AHDI)
  • Certified Case Manager (CCM) – Commission for Case Manager Certification
  • Certified Nursing Assistant (CNA) - category
  • Cisco Certified Internetwork Expert (CCIE)

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