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Skills

  • Budget Reconciliation
  • Active listening
  • Customer service
  • Supervision
  • Scanning and copying
  • Cross-functional team collaboration
  • Conflict resolution
  • Process improvement
  • Problem-solving
  • Spreadsheet development

Work Experiences

  • Oversaw and anticipated the company's clerical needs, such as copying, faxing, and file management.
  • Assisted with grant tracking and reporting.
  • Use Adobe Creative Suite to input process data into the system, following all procedures to keep information private.
  • Oversaw travel arrangements for employees traveling domestically and internationally, including hotel reservations, car rentals, and airfare.
  • Created metric reports using system and metric data, which I then distributed to Program Specialist Assistants.
  • Analyzed program outcomes.
  • Was in charge of the procedure database, which provided easy access to and navigation of important organizational documents.
  • Achieved 22% fewer errors.
  • Analyzed program outcomes and identified key trends that informed adjustments, leading to a 31% improvement in efficiency.
  • Was in charge of sorting and distributing incoming mail to the appropriate departments and personnel.

Summaries

  • Quality assurance Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • Motivating leader who has built and managed metric teams in the past.
  • Strong technical skills and experience in project management.
  • System and program have a proven track record.
  • With hands-on experience, eager to learn new skills and advance knowledge.
  • Student pursuing a Healthcare degree who is eager to contribute developed knowledge in the role of Program Specialist Assistant.
  • Communicative and team-oriented, with QuickBooks expertise.
  • Knowledge of HubSpot in depth, as well as workflow optimization and budget management abilities.
  • Maintain meticulous records and draft precise method documents.
  • Results-oriented Healthcare professional with budget management, risk assessment, and process improvement strengths.

Accomplishments

  • Developed a system for tracking project timelines, reducing overall project delays by 63% and enhancing team accountability.
  • Led the team implementation of workforce scheduling software, leading to a utilization rate increase of 84% and reduced manual entry errors.
  • Presented monthly progress reports to senior management, highlighting key milestones, which led to 51% improved transparency in project status.
  • Contributed to drafting and reviewing procedure grant proposals, which improved approval rates by 65%.
  • Assisted in securing 6 vendor contracts after careful evaluation, resulting in enhanced service offerings and budget adherence of up to $226,000.
  • Reduced administrative processing times by 38% through managing document workflows using Power BI.
  • Successfully drafted external communications for key stakeholders, leading to an improved satisfaction rating of 43%.
  • Assisted with the coordination of Healthcare program grants amounting to $125,000, ensuring all compliance standards were met and funds were properly allocated.
  • Successfully migrated 11 years of physical files into a digital document management system, reducing document retrieval time by 30%.
  • Assisted in preparing and submitting grant proposals, securing over $$187,000 in funding for program programs over the past year.

Affiliations

  • Contributed content to the Program Management Forum, sharing insights on data-driven decision-making practices in nonprofit operations.
  • Attended the American Society for Public Administration Conference for 8 consecutive years, focusing on innovation in government programs.
  • Engaged in the Women in Technology International (WITI) mentorship program, focusing on automation solutions and efficiency improvements.
  • Enrolled in freeCodeCamp to continuously improve skills related to ServiceNow for optimizing team communication and collaboration tools.
  • Volunteer with the Nonprofit Technology Network (NTEN), assisting in the organization of technology-forward events for nonprofit organizations.
  • Attended webinars presented by the Institute of Internal Auditors (IIA), on topics addressing budget overspend prevention.
  • Collaborated with a local chapter of the Urban and Regional Information Systems Association (URISA) to develop solutions for geographic file organization.
  • Active in the Young Professionals Council (YPC), assisting in community-focused projects requiring meticulous program coordination.
  • Member of the American Planning Association, focusing on logistical planning for public events such as metric held in Phoenix.
  • Toastmasters International member, focusing on enhancing public speaking and communication skills relevant to program management.

Certifications

  • Certified Government Financial Manager (CGFM)
  • American Academy of Financial Management (AAFM)
  • Certified Information Privacy Professional (CIPP/US)
  • Financial Data Analysis Certificate Microsoft Excel
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Digital Project Manager (CDPM)
  • CompTIA Network+
  • Certificate in Budgeting and Financial Management Chicago
  • Data Analytics and Visualization with Excel ServiceNow
  • CPD Certified Time Management Course Brightline

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