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Skills

  • Team management
  • Customer satisfaction measurement
  • Capital improvement planning
  • Data-driven decision making
  • Inventory management
  • Customer experience enhancement
  • Brand management
  • Insurance billing
  • Risk mitigation techniques
  • Issue and conflict resolution

Work Experiences

  • Trained Program Delivery Managers and Program Delivery Managers in customer service initiatives, resulting in a client retention rate of 2% in 9 6 months.
  • Supervised initiative department with over 11 employees and $12 metric budget.
  • Was in charge of a team of 8 category professionals who were tasked with meeting the needs of risk assessment.
  • Took part in labor contract negotiations with the union, which resulted in a new agreement with mutually agreed-upon elements.
  • Product branding initiatives were strengthened, and effective marketing campaigns were coordinated.
  • Examined operations and market data in order to identify areas for improvement and to take advantage of changing conditions.
  • Created, implemented, and updated policies to keep the company flexible and responsive to changing market conditions.
  • Devised new marketing strategies to expand my customer base and market share by promoting Microsoft Excel through various channels.
  • Kept an eye on supplier operations to ensure quality, on-time delivery, and compliance with contract specifications.
  • Studied existing procedures and policies to provide optimal leadership to employees and process operations when filling in for absent managers.

Summaries

  • By leveraging a tenacious approach and strong attention to detail, forward-thinking Program Delivery Manager is capable of producing high-quality program work.
  • Dedicated management professional with 13 years of experience in standard of business.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • Communicative and team-oriented, with ServiceNow expertise.
  • Program Delivery Manager and team leader with 4 years of experience in initiative settings.
  • ITIL certified
  • Program Delivery Manager is a focused and diligent Program Delivery Manager with over 8 years of experience in maintaining smooth business operations.
  • With hands-on experience, eager to learn new skills and advance knowledge.
  • With over 11 years of experience in scheduling, staff training, protocol development, and process improvements, this manager is resourceful and adaptable.

Accomplishments

  • Facilitated change management strategies that led to a smoother transition for more than 11 stakeholders across the Midwest, increasing user adoption by 50%.
  • Implemented robust change management strategies that decreased the disruption to workforce productivity by 16%.
  • Collaborated with finance teams to identify and eliminate cost leakages, resulting in a 81% reduction in program overhead within the first 3 months.
  • Increased teams' operational effectiveness by implementing agile methodology across 10 complex projects, reducing delivery cycles by 40%.
  • Delivered a global transformation program that saved $5 per year in operating costs by automating system systems, improving overall efficiency.
  • Facilitated workshops that aligned executive stakeholders with project goals, reducing project scope changes by 39%.
  • Optimized resource allocation across 3 concurrent projects, reducing overall project delays by 34%.
  • Managed third-party vendor relationships to optimize service delivery, resulting in a 62% improvement in contract compliance and on-time project execution.
  • Negotiated contracts with key suppliers that reduced delivery costs by 64% while maintaining high standards of quality.
  • Engaged with international teams to deploy a 10% improvement in delivery alignment across geographically dispersed groups.

Affiliations

  • Professional Membership, Association for Federal Enterprise Risk Management (AFERM), specializing in mitigating program risks for government projects.
  • Member, International Association of Contract and Commercial Management (IACCM), focusing on mastering contract negotiation and execution processes.
  • Participant, Global PM Conference Speaker Bureau 2015, delivering a keynote on ‘Transforming Underperforming Delivery Processes’.
  • Certified Professional, Lean Six Sigma Institute, with emphasis on integrating Six Sigma methodologies to reduce program inefficiencies and error rates.
  • Member, The Open Group Architecture Framework (TOGAF) community, promoting alignment between program efforts and enterprise architecture goals.
  • Certified Member, Agile Alliance, focusing on the implementation of Agile methodologies for improving project delivery speed and client satisfaction.
  • Fellow, Chartered Management Institute (CMI), contributing to program management workshops and mentoring sessions designed for cross-functional team leadership.
  • Certified Member, ITIL® Foundation, emphasizing the optimization of IT service delivery processes in managing large-scale program implementations.
  • Participant, International Project Management Association (IPMA) workshops, where comprehensive discussions on innovative budgeting techniques were held.
  • Certified PRINCE2® Practitioner, leveraging structured program management approaches to deliver successful implementations on-time and within budget.

Certifications

  • Project Management Professional (PMP)
  • Customer Experience (CX) Management Certification, Cedar Works
  • SHRM Certified Professional (SHRM-CP)
  • Certified Professional in Agile Project Leadership (ICP-APL) - framework
  • ITIL v4 Foundation Certification - Columbus
  • CompTIA A+ Technician
  • Certified Cloud Security Professional (CCSP) - framework
  • SAP Certified Application Associate
  • Certified in the Governance of Enterprise IT (CGEIT) - ISACA
  • Google Certified Professional Cloud Architect

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