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Skills

  • Contract negotiation and renegotiation
  • Monthly financial and export reporting
  • Sales reporting
  • Solution selling
  • Foreign market penetration strategies
  • Direct sales
  • International account management
  • Incoterms mastery
  • Order fulfillment and shipping accuracy
  • Client relationship management

Work Experiences

  • Kept track of the performance of the sales team, analyzed sales data, and reported findings to the area managers.
  • Used sales presentations to communicate product quality and market comparisons.
  • Organized sales meetings for the staff to talk about development strategy, best practices, and process improvements.
  • Worked with upper management to implement continuous improvements and help the team achieve its objectives.
  • Worked to resolve issues with high-profile customers in order to maintain relationships and increase the number of repeat customers.
  • Established long-term business growth by building relationships with customers and the community.
  • Met with Export Account Managers one-on-one to identify selling roadblocks and provided advice, including team leadership, on how to best address them.
  • Worked cross-functionally with headquarters, regional, and other teams across the country to ensure that the message and experience were consistent.
  • Researched competitor products, services, and trends to target prospects in other territories.
  • Created and implemented new business opportunities using strategic networking strategies.

Summaries

  • Persuasive brand imaging has a proven track record of growing network connections.
  • Export Account Manager with 17 years of successful stakeholder engagement and team leadership experience.
  • Achieved successful outcomes in tariff and duty litigation, reducing penalties and associated costs, protecting company financials.
  • Achieved results within 6 months.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Skilled in performance reporting and capable of streamlining daily activities to increase productivity and sales.
  • Within Miscellaneous, senior Export Account Manager and outstanding performer in data analysis and quality assurance.
  • Exceptional at spotting and profiting from new market trends and revenue opportunities.
  • 5 years of experience managing large portfolios.

Accomplishments

  • Led cross-functional teams to penetrate 18 new international markets, resulting in $6 increase in revenue within 2024.
  • Reduced client onboarding process from 13 weeks to 17 days by creating a streamlined set of workflows and checklists for international partners.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Increased export sales by 78% in the Midwest through negotiation of new trade agreements with key distributors.
  • Executed pricing strategies that expanded market share by 40% in the Asia-Pacific region for ServiceNow.
  • Resolved logistical challenges for expedited shipments, reducing delivery time to Boston from 14 days to 14 days.
  • Created detailed export documentation templates that reduced errors and expedited clearance processes for Workday by 70%.
  • Negotiated beneficial shipping terms with freight forwarders, generating savings of $6 annually for core export accounts.
  • Documented and resolved standard which led to framework.
  • Successfully navigated complex customs requirements in Boston, ensuring 100% compliance and avoiding $15 in potential penalties.

Affiliations

  • Freight and Trade Alliance (FTA) Member system
  • American Society of Safety Professionals
  • Association of Information Technology Professionals
  • Attended annual Global Trade Compliance Summit, 2020, in Chicago
  • Certified in Blockchain for Supply Chain Management, procedure, 2021
  • Export Performance KPI Certification from framework, 2023
  • Participant in Export Planning and Strategy Workshops with Beacon Labs
  • Global Logistics and Supply Chain Association
  • International Association of Administrative Professionals
  • Member of the Expedited Logistics and Freight Forwarding Association

Certifications

  • Certified Transportation Consultant (CTC) by Institute of Logistics Management
  • Export & Shipping Procedures Certification from Brightline
  • International Chamber of Commerce (ICC) Incoterms 2020 Certification
  • ServSafe
  • Certified Business Analysis Professional (CBAP)
  • Salesforce
  • CompTIA A+ Technician
  • Certified International Shipping Professional (CISP) by International Shipping Institute
  • Cisco Certified Network Associate (CCNA)
  • Google Certified Professional Cloud Architect

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