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Skills

  • KPIs tracking and reporting
  • Logistics and supply chain coordination
  • Foreign market penetration strategies
  • Freight cost optimization
  • Client relationship management
  • Foreign exchange risk management
  • Strategic account development
  • Data-driven decision making
  • Customs procedures and regulations
  • Cost-reduction initiatives

Work Experiences

  • Evaluated the individual and team performance of each location, analyzing data trends to determine the best methods for increasing sales.
  • Efficiently resolved all vendor and account issues while exceeding sales quotas by 14%.
  • Met with Export Account Managers one-on-one to identify selling roadblocks and provided advice, including team leadership, on how to best address them.
  • Maintaining and applying current knowledge of sales, promotions, and policies regarding payments, exchanges, and security practices drove business success.
  • Accounted for fluctuating exchange rates.
  • Worked with the advertising department to ensure that advertising messages and retail incentives were consistent.
  • Kept financial controls in place, planned business operations, and kept expenses under control while identifying and pursuing opportunities to expand business operations and increase profits.
  • Met sales and service targets of $12 by leveraging interpersonal communication skills and product knowledge to cultivate and secure new customer relationships.
  • Used sales presentations to communicate product quality and market comparisons.
  • Increased sales volume by introducing new retailers to the product line, such as warehouse clubs and natural food chains.

Summaries

  • Costs were consistently reduced while profits were increased.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.
  • Achieved this within the first 5 months.
  • Over a 8-year career, I've built a strong track record as a performance-oriented sales leader.
  • Achieved 84% growth in new business.
  • To achieve market penetration, expertise in marketing strategies, product promotion, and merchandising is required.
  • 5 years of experience managing large portfolios.
  • Achieved 75% reduction in order discrepancies.
  • Adept at collaborative efforts.
  • Persuasive brand imaging has a proven track record of growing network connections.

Accomplishments

  • Fostered long-term global partnerships that grew account revenue by $9 within 12 years.
  • Monitored and analyzed international sales trends, adjusting strategy in real-time to yield a 35% increase in sales for Microsoft Excel in the Southeast.
  • Created detailed export documentation templates that reduced errors and expedited clearance processes for Workday by 70%.
  • Resolved logistical challenges for expedited shipments, reducing delivery time to Boston from 14 days to 14 days.
  • Reduced client onboarding process from 13 weeks to 17 days by creating a streamlined set of workflows and checklists for international partners.
  • Achieved a cost reduction of 42% in logistics expenses by implementing new freight management protocols.
  • Trained over 16 new export staff members on international trade regulations, contributing to a 37% reduction in compliance violations.
  • Implemented a customer relationship management system that improved global client satisfaction scores by 83%.
  • Resolved product issue through consumer testing.
  • Achieved compliance with Lean for Salesforce within the Midwest, opening 9 new markets for the company.

Affiliations

  • Charter Member, International Logistics Network
  • National Association of Social Workers
  • Lions Club
  • Freemason
  • Export Performance KPI Certification from framework, 2023
  • Member of Export Managers Association (EMA)
  • International Association of Administrative Professionals
  • Certificate of Origin Specialist, International Chamber of Commerce (ICC), 2023
  • Association for Supply Chain Management (APICS)
  • Accredited Member of the International Freight Forwarders Association

Certifications

  • Salesforce
  • Certified Trade Compliance Specialist (CTCS) by The International Compliance Professionals Association (ICPA)
  • Certified International Trade Professional (CITP) from FITT (Forum for International Trade Training)
  • CompTIA A+ Technician
  • Global Freight Forwarding Certification by initiative
  • Certified Public Accountant
  • Certified Public Accountant (CPA)
  • Letter of Credit (LoC) Document Specialist Certification from Trade Finance Institute
  • Hazardous Materials Transportation Certification by system
  • Freight Forwarder Certificate (Advanced) issued by procedure

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