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Skills

Customer satisfaction tracking
Customer service excellence
Budgeting and financial planning
Data-driven decision making
Time management and prioritization
Team leadership and development
Handling of high-volume retail environments
B to B sales
Post-purchase Survey Analysis
Sales reporting

Work Experiences

Increased profits by providing excellent customer service, adhering to established procedures, and thoroughly reviewing sales reports.
Worked with internal teams and suppliers to assess costs in relation to expected market price points and create structures to meet profit goals.
Organized promotional events and interacted with the community to increase sales volume.
Used sales presentations to communicate product quality and market comparisons.
By hosting product-focused events, I was able to attract new customers and strengthen existing ones.
Researched competitor products, services, and trends to target prospects in other territories.
Increased retail sales volume in my assigned territory by 4% through strategic budgeting and product promotion.
Met with Family Footwear Sales Managers one-on-one to identify selling roadblocks and provided advice, including strategic planning, on how to best address them.
Kept financial controls in place, planned business operations, and kept expenses under control while identifying and pursuing opportunities to expand business operations and increase profits.
Kept track of the performance of the sales team, analyzed sales data, and reported findings to the area managers.

Summaries

Tenacious manager with a strategic and analytical approach to problem-solving, customer acquisition, and profit goals.
Accomplished in driving sales through highly effective visual merchandising techniques, boosting seasonal footwear sales by 51% year-over-year.
Achieved 2 savings in footwear procurement expenses.
Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.
Detail-oriented and committed to creating efficient environments in which to provide excellent service.
Achieved a 17% reduction in stock-outs.
Accomplished in driving sales.
Achieved Excellence Award for best service experience by implementing innovative customer feedback programs and maintaining high satisfaction scores within the the West Coast footwear market.
Clear understanding of performance reporting and project management as well as data analysis training.
Achieved a 80% reduction in order errors.

Accomplishments

Achieved a 37% increase in monthly sales by creating initiatives around seasonal family footwear needs and trends.
Analyzed competitive products and trends, recommending new family footwear lines that increased sales by 63% in 2015.
Coordinated with suppliers to secure timely deliveries, minimizing out-of-stock situations by 59%.
Resolved product issue through consumer testing.
Negotiated vendor contracts to gain product exclusivity, improving profit margins by 81% in the family footwear category.
Analyzed sales data to forecast demand trends, reducing product markdowns by 45% by optimizing order quantities and timing.
Reduced average customer wait times by implementing new point-of-sale (POS) processes and optimizing staffing levels during peak hours.
Implemented shrinkage reduction programs that drove a 36% decrease in product loss over 2024.
Piloted regional e-commerce strategy, driving 27% growth in online sales within Seattle.
Optimized staff scheduling to reduce operational costs, resulting in a 42% improvement in labor efficiency.

Affiliations

Council of Fashion Designers of America (CFDA)
Consumer Trends and Footwear Development Group
International Council of Nurses
Association for Computing Machinery
Regional Retailers Council for Phoenix
National Association of Social Workers
Association of Information Technology Professionals
Jaycees
Customer Service Professionals Association (CSPA)
Rotary International

Certifications

ServSafe
Hospitality and Customer Service Certification from American Hospitality Academy (AHA)
Retail Management Certificate from program
Certified Sales Leadership Professional from American Management Association (AMA)
SHRM Certified Professional (SHRM-CP)
Footwear Sales Specialist Certificate from Lakeside Partners
Certified Professional in Footwear Retail Management (CPFRM) from Brightline
Certified Customer Satisfaction Professional from The Customer Service Institute of America (CSIA)
Certified Visual Merchandiser from National Association for Visual Merchandising
Certified Inventory Specialist (CIS) from National Association of Inventory Services

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