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Skills

  • Account management
  • Sales reporting
  • Customer Feedback Integration
  • Business development and planning
  • Solution selling
  • Territory management
  • Coaching and mentoring
  • Loss prevention strategies
  • Budgeting and financial planning
  • B to B sales

Work Experiences

  • Worked to resolve issues with high-profile customers in order to maintain relationships and increase the number of repeat customers.
  • Met with Family Footwear Sales Managers one-on-one to identify selling roadblocks and provided advice, including strategic planning, on how to best address them.
  • Implemented HubSpot to streamline process procedures and procedure tasks.
  • Cut two years spending by 6% by using Power BI to create effective budgets.
  • Met sales and service targets of $17 by leveraging interpersonal communication skills and product knowledge to cultivate and secure new customer relationships.
  • Initiated new product launch sales and marketing plans, including developing sales, distribution, and media strategies.
  • By hosting product-focused events, I was able to attract new customers and strengthen existing ones.
  • Revenue models, process flows, operations support, and customer engagement strategies were all under my control.
  • Increased team and company profits by cultivating and strengthening relationships with industry partners and potential clients.
  • Hired, supervised, and coached 5 employees on sales strategies to maximize performance.

Summaries

  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Achieved customer-centric improvements through process optimizations that enhanced product discovery, driving 61% growth in store traffic-to-sale conversions.
  • Family Footwear Sales Manager with 17 years of successful budget management and project management experience.
  • Friendly Shoe Sales Associate with strong communication, multitasking, and organizational abilities.
  • Achieved Innovation Award for best service experience.
  • Clear understanding of performance reporting and project management as well as data analysis training.
  • Family Footwear Sales Manager is a multi-talented Family Footwear Sales Manager who is consistently rewarded for planning and operational improvements.
  • Accomplished in driving sales.
  • Achieved Top Performer for best practices in customer experience.
  • Sales Manager with over 14 years of experience building relationships and partnerships, servicing accounts, and increasing profits.

Accomplishments

  • Optimized staff scheduling to reduce operational costs, resulting in a 42% improvement in labor efficiency.
  • Managed inventory for family footwear, reducing markdowns by 24% % and increasing sell-through rates.
  • Coordinated with suppliers to secure timely deliveries, minimizing out-of-stock situations by 59%.
  • Achieved a 37% increase in monthly sales by creating initiatives around seasonal family footwear needs and trends.
  • Developed and executed a cross-merchandising strategy that improved upsell rates by 33% during peak shopping seasons.
  • Led a store re-organization project, improving product placement and increasing foot traffic in high-margin family footwear areas.
  • Successfully created reports on sales performance using ServiceNow, providing actionable insights that improved decision-making by 2%.
  • Negotiated vendor contracts to gain product exclusivity, improving profit margins by 81% in the family footwear category.
  • Collaborated with corporate buyers to expand the product assortment, increasing customer satisfaction and repeat business by 73%.
  • Partnered with district managers to roll out promotional campaigns, resulting in a 21% year-over-year increase in storewide sales.

Affiliations

  • International Council of Nurses
  • National Association of Sales Professionals (NASP)
  • Point of Sale Industry Leadership Association (POSILA)
  • Society of Human Resource Management
  • Certified Retail Operating Specialist (CROS)
  • Certified Sales Manager (CSM) Program
  • Retail Sales Management Leaders Forum
  • Footwear Data & Analytics Alliance (FDAA)
  • National Shoe Retailers Association (NSRA)
  • International Association of Administrative Professionals

Certifications

  • Certified Public Accountant (CPA)
  • Certified Visual Merchandiser from National Association for Visual Merchandising
  • Certified Customer Relationship Management (CRM) Professional
  • CompTIA Network+
  • Certified Inventory Management Professional from The Inventory Institute
  • Certified Customer Experience Professional (CCXP) from Customer Experience Professionals Association (CXPA)
  • Retail Leadership Development Program Certification from category
  • Advanced Sales Certification in Footwear from Ironclad Systems
  • Retail Management Certificate from program
  • Footwear Sales Specialist Certificate from Lakeside Partners

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