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Skills

  • Document retrieval process optimization
  • Due diligence investigations
  • Confidential information handling
  • Documentation and recordkeeping accuracy
  • Multistate records retrieval accuracy
  • Framework equipment
  • Cross-jurisdictional data retrieval
  • Project organization
  • Budgets
  • Complex data search execution

Work Experiences

  • Assessed the accuracy and completeness of voter registration databases, detecting inconsistencies that influenced a new data entry protocol.
  • Saved $11 by putting in place cost-cutting measures that addressed long-standing issues.
  • Contributed to President's Club in 2024.
  • Conducted deep-dive research into property tax histories, identifying errors that resulted in total refunds of $11 for 3 clients.
  • Contributed to 7 successful case resolutions.
  • Collaborated with community stakeholders to research the socio-economic impact of proposed legislation, accurately citing public records as evidence.
  • Addressed recurring issues in public records systems.
  • Achieved results within 16 months.
  • Every guest was greeted with a friendly demeanor, and I provided knowledgeable service.
  • Processed registrations while keeping operational policies and initiative standards in mind.

Summaries

  • Achieved a 30% improvement in document retrieval times.
  • Public Records Researcher with 8 years of successful process improvement and risk assessment experience.
  • Costs were consistently reduced while profits were increased.
  • Adept at project leadership.
  • Adept at transforming complex requests.
  • Consistently maintained 100% audit compliance.
  • Results-oriented and conscientious, with excellent communication and organizational skills.
  • Achieved zero audit violations over 15 audits conducted.
  • Analytical thinker with 6 years of experience.
  • Collaborated with law enforcement agencies.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Researched municipal records to provide data for community development projects, resulting in 69% approval for major city planning initiatives.
  • Trained and managed a team of 4 researchers in accurately navigating public data sources, decreasing record retrieval errors by 47%.
  • Compiled and released periodic reports on public records requests turnarounds, generating actionable insights that reduced processing times by 51%
  • Streamlined inter-department communication for public records requests, reducing processing delays by 45% across 11 departments.
  • Facilitated cross-jurisdictional collaboration around public records, reducing interagency duplication by 72%.
  • Led compliance verification efforts by analyzing public records of individuals and entities, cutting legal risks by 57% in compliance.
  • Research findings from local and state property records directly supported a 44% increase in client acquisitions within the West Coast.
  • Identified and mitigated recurring data quality issues within public records management systems, driving improvements across 8 departments.
  • Analyzed public records data sets to forecast industry trends, helping shape an internal strategic plan for Beacon Labs.

Affiliations

  • National Council for Public History (NCPH)
  • Jaycees
  • International Bar Association (IBA)
  • International Compliance Association (ICA)
  • State Bar Membership in Raleigh
  • International Association of Chiefs of Police (IACP) - Data Quality Group
  • Project Management Institute
  • National Public Records Research Association (NPRRA)
  • Toastmasters
  • Association of Certified Financial Crime Specialists (ACFCS)

Certifications

  • Certified Public Records Specialist (CPRS)
  • Open Source Intelligence (OSINT) Certification
  • Ethical Governance Auditing Certification - system
  • Certified E-Discovery Specialist (CEDS)
  • Certified Public Accountant (CPA)
  • Public Information Officer (PIO) Certification
  • Apple Certified Associate (ACA)
  • CompTIA Network+
  • Certified Legal Records Manager (CLRM)
  • ARMA International Information Governance Professional (IGP)

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