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Skills

  • Networking protocol expertise
  • Port security knowledge
  • Cisco equipment familiarity
  • BGP failover response and configuration
  • Scripting for network automation (e.g., Python, Bash)
  • OSPF and BGP routing protocol configuration
  • Network security systems
  • Firewall solutions integration and management
  • Firewall management tools
  • Cross-departmental collaboration for security integration

Work Experiences

  • Prioritized multiple projects in order to perform well under tight deadlines in a fast-paced environment.
  • Was in charge of analyzing, identifying, and resolving complex network hardware and initiative issues.
  • Achieved a 82% reduction in internal security risks.
  • Checked client and vendor technical specifications for adequacy, accuracy, and functionality.
  • Automated repetitive tasks using custom scripts.
  • Oversaw the administration and preparation of IP address programs, as well as the development of network resources and the training of support personnel to provide Tier I support to end users.
  • Collaborated with the IT security team.
  • Collaborated with a global team.
  • Investigated network issues involving a mix of hardware, software, power, and communication issues.
  • Collaborated with the IT security team to implement advanced data encryption protocols for sensitive customer information across Seattle, ensuring full compliance ahead of 2023 regulations.

Summaries

  • Automated critical network operations tasks.
  • Collaborative leader and mentor.
  • Network Operations Engineer is a multi-talented Network Operations Engineer who is consistently rewarded for planning and operational improvements.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Dedicated technology expert with a proven track record of performing accurate system repairs and troubleshooting.
  • Achieved a 36% decrease in maintenance downtime.
  • Senior-level expert with 14 years of on-site network management and support experience in a variety of industries.
  • Achieved 48% enhancement in VoIP call quality.
  • Adept at designing enterprise-scale network solutions.
  • Collaborative leader and mentor with a proven track record in training junior engineers and enhancing team performance by 17%. Enthusiastic about continuous learning and sharing knowledge through technical workshops and hands-on coaching.

Accomplishments

  • Directed a Salesforce migration across 11 sites, achieving 79% improvement in system uptime and reducing transition issues.
  • Led a team of 3 engineers to integrate cutting-edge firewall solutions, reducing cyberattack threats by 28%, and ensuring the security of 5 endpoints across 2 locations.
  • Participated in a cross-functional team to implement a multi-factor authentication solution across all systems, decreasing unauthorized access by 75%.
  • Refined routing protocols (OSPF, BGP) across high-priority network segments, reducing hop counts and improving latency by 77%.
  • Drove network performance improvements, increasing overall operational efficiency by 43% through proactive monitoring and system health checks.
  • Configured, deployed, and managed Asana, helping the business comply with standard and improving security audit scores by 44%.
  • Orchestrated the deployment of redundant MPLS lines, resulting in 32% network redundancy and improved failover capabilities across 4 remote locations.
  • Implemented high-availably solutions across 13 critical applications using technologies such as Asana, ensuring uptime compliance with SLAs of 77%.
  • Monitored and enhanced network latency for cloud-based applications, resulting in reduced timeouts and faster client access times by 23%.
  • Monitored network traffic using advanced packet sniffing tools like Microsoft Excel, identifying and resolving bottlenecks within two years.

Affiliations

  • Lead contributor in the SDN Users Group, tackling the latest in software-defined networking solutions and automation.
  • Member of BICSI since 2018, with a focus on improving structured cabling systems and its integration with network design tasks.
  • Wi-Fi Alliance member, staying updated on advancements related to Wi-Fi 6 implementation and wireless network standards.
  • Society of Women Engineers
  • Participant in the Network Monitoring Group within the International Telecommunication Union (ITU) to address cross-border data throughput issues.
  • IEEE member with active participation in discussions on wireless networking protocols and software-defined networking (SDN) advancements.
  • Lions Club
  • National Association of Social Workers
  • Member of the Association of Network and Systems Professionals (ANSP), working on industry challenges surrounding VPN and multi-layer network security.
  • Jaycees

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Penetration Testing Consultant (CPTC)
  • Linux Professional Institute Certification (LPIC-2) - Linux Network Professional
  • Project Management Professional (PMP)
  • Google Certified Professional Cloud Architect
  • Certified Business Analysis Professional (CBAP)
  • Certified Information Security Manager (CISM)
  • VMware Certified Professional – Network Virtualization (VCP-NV)
  • Palo Alto Networks Certified Network Security Engineer (PCNSE)
  • Citrix Certified Professional - Networking (CCP-N)

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