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Skills

  • Creditworthiness Assessment
  • Customized repayment solutions
  • Team training and development
  • Collections workflow optimization
  • Relationship development
  • Closing processes
  • Process improvement
  • Accurate payment posting
  • Codes reviewing
  • Adherence to collections regulations (FDCPA, CFPB)

Work Experiences

  • Adjusted collection strategies based on client creditworthiness.
  • Achieved recovery over 18 months.
  • Collaborated with system customers to determine their needs and deliver method service.
  • Conducted follow-ups on customer interactions.
  • Accomplished this during 2018.
  • Analyzed credit risk profiles and adjusted collection strategies based on client creditworthiness, helping reduce high-risk accounts by 60%.
  • Assigned personalized recovery plans to delinquent customers.
  • Consistently exceeded monthly collection targets by 63%.
  • Contributed to a $11 increase in working capital.
  • Achieved recovery in 14 months.

Summaries

  • Strengths in cross-functional collaboration and data analysis backed up by Miscellaneous training.
  • Accomplished in forecasting cash flows in collaboration with finance teams, resulting in a $17 boost to the company’s working capital.
  • Accomplished leader skilled at mentoring teams.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Accomplished Credit Collection specialist who has consistently managed over 3 accounts, exceeding monthly collection targets by 34% through relationship-building.
  • Achieved 25% favorable judgments.
  • Costs were consistently reduced while profits were increased.
  • Recognized for effective leadership and achievement of goals on a consistent basis.
  • Achieved results over 7 months.
  • Achieved a 77% reduction in invoice disputes.

Accomplishments

  • Successfully negotiated repayment plans and settlements for delinquent accounts, restoring over 49% of disputed amounts to good standing within 11 days.
  • Used advanced data analysis techniques to detect trends in customer payment behavior, refining strategies that led to a reduction in skipped payments by 73%.
  • Led department initiative that developed enhanced follow-up protocols, driving a recovery rate 74% higher than prior reporting period targets.
  • Tracked high-volume collections accounts, increasing monthly recovery rate by 53% through customized contact strategies via automated and personal outreach efforts.
  • Enhanced multi-departmental communication for special customer cases, leading to resolution times that were 72% faster than previous benchmarks.
  • Contributed to the development and execution of a department-wide collections strategy overhaul, increasing annual recovery efficiency by 36%.
  • Trained and mentored a team of 15 new hires, resulting in 28% average improvement in department collections KPIs within the first quarter.
  • Worked closely with team members to optimize billing cycles, shortening average invoice payment times by 51% over three years.
  • Collaborated with IT and other cross-functional teams to implement HubSpot solution, improving collections workflow and decreasing account backlog by 57%.
  • Resolved complex billing discrepancies using investigative methods, improving resolution times from 3 days to 16 days while upholding customer service standards.

Affiliations

  • Debt Buyers Association International (DBA International)
  • Licensed Debt Collections Officer system
  • Advanced Debt Recovery Certification Program (ADRCP) by Harbor & Co.
  • Institute for Credit Management (ICM) method
  • Association for Computing Machinery
  • National Consumer Reporting Association (NCRA)
  • Council for International Credit Regulation and Enforcement
  • International Association of Credit Portfolio Managers (IACPM)
  • Jaycees
  • National Association of Social Workers

Certifications

  • Google Certified Professional Cloud Architect
  • Certified Credit Professional (CCP) by Credit Institute of Canada
  • International Association of Commercial Collectors (IACC) - Professional Collection Specialist Certification
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Public Accountant
  • Salesforce
  • Credit and Collection Compliance Professional (CCCP) by Cedar Works
  • Professional Collection Specialist (PCS) by ACA International
  • B2B Collections Specialist Certification by National Creditors Bar Association (NCBA)
  • Certified Asset Recovery Specialist (CARS) by Northwind

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