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Skills

  • Caseload management
  • Early Childhood Development Milestone Tracking
  • Client meetings
  • Research and facts collecting
  • Customer service
  • Team management
  • First Aid/CPR
  • Data-driven decision making
  • Planning and coordination
  • Cultural competency in family services

Work Experiences

  • Worked with other team members to identify and achieve agency goals.
  • QuickBooks was delivered to customer locations by me.
  • Ensured that each member of staff received opportunities for growth by implementing workshops, seminars, and regular training.
  • Used Workday to compile data gathered from various sources.
  • Saved money by developing functional solutions to method problems.
  • Was in charge of all tasks delegated to me, including data analysis and team leadership.
  • Assisted in the creation of process procedures.
  • Achieved program.
  • Achieved a 43% improvement in service inclusion reporting.
  • Advocated for children's rights.

Summaries

  • Skilled and intelligent, with the ability to remain calm in high-stress situations.
  • Flexible professional with knowledge of welfare and crisis intervention laws.
  • Skilled in organizing program referrals, providing direct support, and coordinating outreach.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Multilingual and fluent in Spanish and Mandarin, with a strong grasp of cultural differences.
  • Program and initiative have a proven track record.
  • Building relationships and partnerships to achieve goals is one of his skills.
  • Motivating leader who has built and managed framework teams in the past.
  • Prepared for a new position requiring successful completion of a variety of tasks in a fast-paced environment.
  • ServiceNow and Salesforce experts with exceptional interpersonal skills.

Accomplishments

  • Expanded program coverage to rural areas, identifying service delivery gaps and implementing strategies to improve access by 32%.
  • Reduced transportation barriers for underserved families through coordinated transport options, improving service attendance rates by 51%.
  • Sourced and implemented new technologies, increasing the efficiency and accuracy of service documentation and reporting for over 8 cases.
  • Coordinated referrals to specialized services, helping families access necessary resources more quickly and effectively, reducing referral delays by 35%.
  • Developed and led regional outreach programs which identified and enrolled 10 additional families in need of early intervention services.
  • Managed a caseload of 5 families, ensuring individualized service coordination and achieving a 40% improvement in family satisfaction scores.
  • Streamlined Medicaid billing processes, resulting in 4 in recovered reimbursements and faster payment cycles.
  • Facilitated access to legal and insurance consultation, saving families an average of $9 in out-of-pocket costs related to care services.
  • Maintained compliance across all cases with FERPA and HIPAA regulations, ensuring zero reportable infractions over a 16-year period.
  • Managed a multi-site program delivery system, actively improving service alignment across locations and achieving a 35% increase in alignment with service protocols.

Affiliations

  • Certified in Child Development Associate Credential (CDA) in 2015
  • Affiliated with the National Center for Education Statistics (NCES), focusing on federal data reporting in early intervention
  • Member of the Infant Mental Health Association of Arizona
  • Volunteer with the Early Childhood Technical Assistance Center (ECTAC), enhancing local program quality and family outcomes
  • Certified through the Early Intervention Program for Infants and Toddlers with Disabilities of Portland
  • Completed a fellowship with the Infant and Early Childhood Health Research Program 2021
  • Partnered with the Family-Centered Care Networking Initiative, focusing on improving community resources for diverse families
  • Member of the National Association of Social Workers (NASW) program
  • Received grant funding through the Division of Early Childhood (DEC) in 2018 for project implementation
  • Active participant in the Association of University Centers for Disabilities (AUCD)

Certifications

  • Certified Infant and Early Childhood Mental Health Specialist - program
  • Association for Project Management (APM)
  • CompTIA Network+
  • SAP Certified Application Associate
  • First Aid/CPR
  • Certified Peer Mentorship Coordinator - category
  • Certified Trauma Specialist - National Institute for Trauma and Loss in Children
  • Project Management Professional (PMP)
  • Licensed Clinical Social Worker (LCSW) – metric
  • Disease Management Certification – Case Management Society of America (CMSA)

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