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Skills

  • MS Office
  • Collaborative Avalanche Management
  • Relationship development
  • Project organization
  • Business operations
  • Continuous Safety Vigilance
  • Customer service
  • Conflict de-escalation
  • Pool operations
  • Patrol route optimization

Work Experiences

  • Checked water readings every two years to ensure that chemicals remained at safe levels and that patrons did not become ill.
  • Keep a close eye on the swimmers and am quick to spot those who are in trouble.
  • Kept track of students' progress and provided constructive feedback on skills that needed to be improved.
  • Achieved a 77% decrease in response time.
  • Collaborated with product, resulting in an improved response time to emergency incidents by 75% over several months.
  • Warned patrons about unsafe or hazardous program conditions and suggested alternative activities during closures.
  • Collaborated with product.
  • Conducted avalanche control measures.
  • Handled framework and metric situations using a broad skill set that included process improvement and cross-functional collaboration, and I escalated category issues to Basic Ski Patroller for help.
  • Achieved a 74% reduction in guest-related incidents.

Summaries

  • Provides excellent customer service and is knowledgeable about category safety equipment.
  • Basic Ski Patroller is a multi-talented Basic Ski Patroller who is consistently rewarded for planning and operational improvements.
  • Engaging Basic Ski Patroller promoting 12 years of experience in swimming instruction.
  • Experienced Basic Ski Patroller with success in driving innovation and early adoption of emerging technologies and platforms.
  • Clear understanding of risk assessment and performance reporting as well as cross-functional collaboration training.
  • Individual who is safety-conscious and has been trained to follow emergency procedures and provide patrons with consistent, clear instructions.
  • Cross-functional collaboration and vendor management are two of my strongest abilities.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Provided helpful advice and instruction to patrons of all ages on how to gain confidence and strength in the water.
  • Costs were consistently reduced while profits were increased.

Accomplishments

  • Developed and implemented a standardized injury reporting system that reduced downtime between incidents and response by 36%.
  • Monitored unstable snowpack areas and reported hazards to mountain management, contributing to a 42% increase in overall resort safety success measures.
  • Regularly briefed on-mountain staff on changing weather conditions and potential hazards, improving awareness and reducing accidents by 23%.
  • Maintained up-to-date knowledge of Denver's ski resort terrain and weather forecasts, enabling proactive safety measures for up to 12 skiers daily.
  • Assisted in creating and enforcing skier education programs, resulting in improved skier behavior and a 58% decrease in preventable incidents.
  • Patrolled and maintained 15 miles of trail, ensuring complete safety compliance and reducing skier incidents by 20%.
  • Provided key insights during the development of an avalanche safety campaign that reached 13 visitors, increasing awareness by 38%.
  • Led on-mountain rescue operations during high-traffic holidays, effectively minimizing response time to emergencies by 77%.
  • Managed real-time ski trail monitoring with advanced GPS technologies, enabling quicker response times during emergencies.
  • Collaborated with team of 4 in the development of category.

Affiliations

  • American Medical Informatics Association
  • Society of Women Engineers
  • Society of Professional Ski Instructors Active Member
  • Senior-level membership in Outdoor Professionals Network for Mountain Safety
  • Participant in Ski Patrol Communication and Coordination Initiatives
  • Lions Club
  • NSP Region 2 Mountain Safety Advisor
  • Certification in Technical Rescue Operations (TRO) by Summit Group
  • Member of International Commission for Alpine Rescue (ICAR)
  • Mountain Rescue Association (MRA) Kodiak Affiliate

Certifications

  • Outdoor Emergency Care (OEC) Certification, National Ski Patrol
  • Conflict Resolution in Outdoor Settings - category
  • CompTIA A+ Technician
  • Certified Ski Instruction & Rescue Technician - Arizona
  • Certified in Risk Management at High altitudes – Summit Group
  • Project Management Professional (PMP)
  • Certified Public Accountant
  • Emergency Medical Technician (EMT), North Carolina
  • Certified Winter Survival Specialist - program, 2022
  • Incident Command System (ICS) 100, 200 - FEMA Training

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