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Skills

  • Team management
  • Table setup
  • To-go order preparation
  • Organization
  • MS Office
  • Menu inquiries
  • RFI Scanners
  • Stocking and replenishing
  • Communications
  • Tableside service

Work Experiences

  • Microsoft Excel was delivered to customer locations by me.
  • Kept my system knowledge up to date by doing strategic planning and vendor management.
  • Finished initiative of project, which resulted in program.
  • Credit cards, checks, gift cards, and coupons were all processed by me.
  • Unloading trailers, receiving merchandise, verifying orders, and breaking down produce loads were all things I did.
  • Answered 11 phone calls per several months to assist customers.
  • Was in charge of all tasks delegated to me, including risk assessment and vendor management.
  • Responded to guest concerns and resolved all issues to the satisfaction of the guests.
  • Developed a reputation for punctuality and hard work.
  • Worked with others to brainstorm new method possibilities.

Summaries

  • Dining Server is a resourceful Dining Server who excels at creating memorable dining experiences.
  • Individual customers, large parties, and station work are all easily balanced.
  • Explaining options, relaying orders to kitchen staff, and dealing with special requests are all skills she possesses.
  • Dining Server is enthusiastic about applying 5 years of experience and dedication to a new challenging role.
  • Vendor management in method settings and data analysis in workflow optimization settings.
  • Bar procedures and liquor laws, as well as a recent license in the preparation and sale of alcoholic beverages.
  • Professional with experience in hotel dining and catering, as well as guest services and food and beverage operations.
  • Ambitious server with 11 years of experience increasing framework sales and providing guests with personalized service.
  • Skilled at making customers feel at ease and addressing any concerns they may have.
  • In-depth knowledge of all customer-facing areas.

Accomplishments

  • Awarded Lean in food safety and sanitation, ensuring compliance with all health standards at all times.
  • Successfully managed 14 tables per shift while maintaining exceptional service quality in a high-volume environment.
  • Streamlined process improvement, resulting in metric.
  • Proactively addressed and resolved 18 customer complaints per shift, resulting in a 70% increase in guest retention.
  • Recognized for providing bilingual service (metric), improving communication with diverse guest groups and enhancing their experience.
  • Played a key role in menu transformation discussions, with 16% of suggestions being adopted in 9 months.
  • Trained newly hired servers, improving onboarding speed and reducing training costs for management by 22%
  • Earned a 10% bonus for successfully up-selling the most items from the restaurant's new summer menu.
  • Contributed to a 78% increase in loyalty program enrollments by promoting sign-ups during table interactions.
  • Spearheaded team huddles during pre-shift meetings that enhanced communication, boosting overall team efficiency by 26%

Affiliations

  • Certified Food Handler through system since 2019, ensuring safe food handling practices.
  • Completed 20% of coursework in Hospitality Management at category, focusing on service excellence.
  • Active participant in the Restaurant Marketing Club at Seattle, contributing to group discussions on improving guest experiences.
  • Active participant in the Hospitality Student Association at process, exchanging ideas on improving dining operations and training.
  • Active member of the American Culinary Federation (ACF), continuously improving knowledge of food presentation and safety protocols.
  • Received certification in Upselling Techniques by method, contributing to an increase in sales by 65% at process.
  • Completed a Barista Training Program at Brightline, acquiring specialized skills in coffee and beverage preparation.
  • Certified as a Tableside Presentation Expert by Harbor & Co. In 2022, specializing in complex menu items and guest interaction.
  • Member of the Society for Hospitality and Foodservice Management (SHFM), gaining insights into administrative functions in restaurants.
  • Recipient of the Top Server Achievement Award at process for 2024, leading in guest satisfaction scores and sales performance.

Certifications

  • Certified Hospitality Professional (CHP)
  • Certified Public Accountant (CPA)
  • Certified Hospitality and Restaurant Executive (CHRE)
  • ServSafe Alcohol Certification
  • American Academy of Financial Management (AAFM)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • CompTIA Security+
  • National Registry of Food Safety Professionals (NRFSP)
  • Certificate in Event Planning (via program or system)
  • Food Safety Manager Certification (FSMC)

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