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Skills

  • Security systems
  • Equipment Maintenance and Inspection
  • CCTV
  • MS Office
  • Customer service in high-pressure situations
  • Conflict resolution in customer-facing environments
  • Administrative support
  • Reservations
  • Gate operations coordination
  • Team management

Work Experiences

  • Finished process of project, which resulted in framework.
  • Worked with others to brainstorm new procedure possibilities.
  • Developed a reputation for punctuality and hard work.
  • Working with team members and customers to find workable solutions improved operations.
  • Achieved savings of $2 in 2018.
  • Collaborated with management to implement a new safety training program.
  • Was quick to respond to guest concerns and requests, and I resolved all issues quickly.
  • Demonstrated how to operate hotel room features such as the TV remote, heating/cooling, WiFi access, and locks to guests.
  • Accurately handled express and fragile cargo.
  • Collaborated with management to implement a new safety training program, which resulted in a 73% decrease in accidents within 2020.

Summaries

  • Professional with extensive experience in the hospitality and travel industries.
  • Achieved this over 18 years.
  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • Looking forward to taking on a new challenge with a successful team.
  • Ground Service Ramp Agent with quality assurance and budget management abilities.
  • Communicative and team-oriented, with Asana expertise.
  • Student pursuing a Travel and Hospitality degree who is eager to contribute developed knowledge in the role of Ground Service Ramp Agent.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Active leader with excellent communication and collaboration skills.
  • Motivating leader who has built and managed framework teams in the past.

Accomplishments

  • Adjusted cargo placement strategies on aircraft to meet weight distribution requirements, ensuring safe flight operation and reducing risk by 16%.
  • Consistently adhered to TSA and airline security regulations during ramp inspections, reducing security incidents by 51%.
  • Mastered the use of belt loaders, cargo loaders, and tugs, improving the on-time aircraft departure rate by 45%.
  • Operated tow tractors and de-icing units during inclement weather conditions, contributing to safe runways and timely take-offs.
  • Assisted in implementing a new baggage tracking system, reducing lost items by 34% and improving customer satisfaction results.
  • Operated ground communication systems to coordinate with baggage handlers and pilots, improving cargo transfer efficiency by 15%.
  • Utilized problem-solving skills to troubleshoot and swiftly resolve baggage belt equipment issues, saving 11 minutes of downtime per incident.
  • Monitored jet bridge and belt loader operations during gate operations, ensuring full compliance with safety and efficiency protocols at all times.
  • Led the safe and secure transport of high-value, and express cargo on over 17 flights, contributing significantly to Harbor & Co.'s operational success.
  • Escorted passengers on tarmac in all weather conditions, adhering to safety guidelines to ensure their protection while boarding via stairs.

Affiliations

  • Participant, Global Baggage Handling Forum - 2018
  • Participant, National Aviation Ground Support Certification Program - 2022
  • Affiliation, Airport Services Association (ASA) - 2019
  • Completion, Ground Service Equipment Operation Course - 2022
  • Affiliation, National Air Traffic Controllers Association (NATCA) - 2023
  • Professional Development, Advanced Aircraft Marshalling Course - 2024
  • Certified in, Lost Baggage Management Solutions by system - 2017
  • Guest Speaker, Airport Operations Seminar at system - 2023
  • Trained in, Ramp Operational Safety by the Transport Safety Institute - 2023
  • Trained in, Aviation Ground Support and Aircraft Positioning for Fuel Savings - 2024

Certifications

  • American Academy of Financial Management (AAFM)
  • Microsoft Certified Systems Engineer (MCSE)
  • SAP Certified Application Associate
  • Apple Certified Associate (ACA)
  • CompTIA Security+
  • International Air Transport Association (IATA) Dangerous Goods Regulations (DGR) Certification
  • Freight and Cargo Handling Safety Certification - Summit Group
  • Cisco Certified Internetwork Expert (CCIE)
  • Incident Command System (ICS) Certification for Aviation Service - Atlanta
  • Aircraft Cabin Supply Chain & Inventory Management - standard or framework

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