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Skills

  • Safety protocol enforcement
  • First Aid/CPR
  • Crisis De-escalation Techniques
  • Operational improvement
  • Investigation coordination with external agencies
  • Correctional staff scheduling and shift management
  • Process improvement
  • Search and seizure protocols
  • Behavioral analysis in high-risk situations
  • Regulatory compliance

Work Experiences

  • Achieved a 33% decrease in use-of-force incidents.
  • Solved standard issues, improved operations, and provided excellent customer service.
  • Conducted investigations into inmate misconduct.
  • Acted as a liaison between inmates and external service providers, ensuring successful coordination of ServiceNow deliveries while minimizing disruptions.
  • Conducted investigations into inmate misconduct, compiling detailed reports used in 7 successful disciplinary hearings and legal actions.
  • Collaborated with multidisciplinary teams.
  • Assisted in developing facility-wide safety drills, significantly decreasing the average evacuation time by 75%.
  • Collaborated with multidisciplinary teams to improve inmate rehabilitation programs, leading to a 38% increase in program participation rates.
  • Oversaw the delivery of metric project by initiative team, which resulted in method.
  • Collaborated with licensed professionals.

Summaries

  • Contributed to a 72% increase in contraband discoveries.
  • Conducted diligent search operations.
  • Boosted facility accountability.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Committed Correctional Peace Officer.
  • Committed Correctional Peace Officer adept at managing disruptive inmate behavior, leading conflict mediations that reduced altercations by 85% throughout two years.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Costs were consistently reduced while profits were increased.
  • Achieved a 46% record of safe transfers.
  • Adapted crisis management strategies.

Accomplishments

  • Documented and resolved process which led to system.
  • Implemented conflict de-escalation practices that resulted in a 24% reduction in inmate fights and self-harm incidents within three years.
  • Facilitated recertification programs in defensive tactics, maintaining 58% staff compliance within 18 months.
  • Monitored and maintained all facility surveillance systems, identifying 17 suspicious activities and escalating to appropriate authorities.
  • Mentored a team of 9 correctional officers, achieving advancements in service delivery and performance consistency across the past year.
  • Trained new hires in safety protocol enforcement, achieving a 78% improvement in readiness assessments during their probation period.
  • Led 3 personnel in high-risk shift operations, ensuring policy adherence and reducing security incidents by 35%.
  • Trained and supervised staff on proper use of defensive tactics, resulting in a 64% improvement in response capability during emergency situations.
  • Successfully conducted 2 contraband sweeps, preventing the distribution of prohibited items and enhancing inmate safety by minimizing dangerous interactions.
  • Spearheaded a facility-wide contraband detection program, leading to the confiscation of 15 illicit items per year.

Affiliations

  • Jaycees
  • North American Association of Wardens and Superintendents (NAAWS)
  • National Criminal Justice Association (NCJA)
  • Certified Jail Manager (CJM) through the American Jail Association
  • National Association of Social Workers
  • Toastmasters
  • Prison Education Foundation (PEF)
  • Association of Information Technology Professionals
  • Lions Club
  • Criminal Justice Student Association (CJSA) member and active participant

Certifications

  • First Aid, CPR, AED Certification – American Red Cross
  • Emergency Medical Responder (EMR) Certification - Salesforce
  • Law Enforcement Defensive Driving Certification - Harbor & Co.
  • Project Management Professional (PMP)
  • ServSafe
  • Certified Jail Supervisor (CJS) - Summit Group
  • Google Certified Professional Cloud Architect
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Business Analysis Professional (CBAP)
  • CompTIA Network+

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