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Skills

  • Requirements analysis
  • Organization
  • Change management for technology deployments
  • Cybersecurity threat analysis and mitigation
  • Supervision
  • Team building
  • IT infrastructure management across multi-site environments
  • Communications
  • Process improvement
  • Budgets

Work Experiences

  • Collaborated with procurement teams.
  • Cut operational costs by $13.
  • Found computer hardware and network system problems and used troubleshooting techniques to fix them.
  • Authored IT documentation.
  • Conducted regular network vulnerability assessments.
  • Championed remote access protocol improvements.
  • Oversaw the implementation of the company's enterprise security strategy, which included network and hardware security, disaster recovery, data security, and endpoint security.
  • Decreased hardware costs by $12.
  • Approved network infrastructure changes.
  • Achieved a 55% decrease in unauthorized access attempts.

Summaries

  • By developing, delivering, and supporting strategic plans, I'm used to driving efficiency and effectiveness.
  • Experienced in disaster recovery planning, roadmapping, and team development.
  • Achieved 31% data integrity.
  • Recognized on a regular basis for outstanding performance and contributions to the Computers Software industry's success.
  • Achieved workflow efficiency improvements of 80%.
  • Boosted resolution efficiency by 19%.
  • Conducted employee education.
  • Conducted thorough system monitoring.
  • Adept at overseeing daily system backups and ensuring compliance with CPA, achieving 22% data integrity.
  • Costs were consistently reduced while profits were increased.

Accomplishments

  • Enabled continuous monitoring of server health using Microsoft Excel, which led to an overall reduction in unplanned downtime by 34%.
  • Collaborated on the implementation of a company-wide BYOD policy, leading to significant cost reductions in hardware purchases by 11.
  • Spearheaded the transition from physical servers to cloud infrastructure, reducing annual hardware costs by $8 and cutting maintenance downtime by 18%.
  • Developed and enforced IT standard operating procedures, resulting in a decrease in ticket resolution times by 39% over 2020.
  • Led the successful consolidation of 3 data centers, reducing overhead and energy consumption by 36%.
  • Directed the successful implementation of Microsoft Excel for compliance, improving team collaboration and reducing manual workflows by 80%.
  • Documented and resolved framework which led to standard.
  • Coordinated with multiple vendors to optimize supply chain management for IT equipment, resulting in 78% savings in hardware procurement.
  • Standardized IT procurement processes that reduced acquisition times by 2 days and saved 10 per quarter.
  • Engineered virtualization strategies with QuickBooks, increasing server resource utilization by 47% and enhancing the company’s scalability.

Affiliations

  • Certified Ethical Hacker (CEH) Professional Network
  • Jaycees
  • Cybersecurity & Infrastructure Security Agency (CISA) Collaboration Group
  • Association for Supply Chain Management (APICS)
  • Systems, Applications, and Products (SAP) Specialist Group
  • Database Administrators and Professionals Association (DAPA)
  • Oracle Technology Network (OTN) Member
  • International Association of Administrative Professionals
  • Cloud Security Alliance (CSA) Member
  • Information Technology Service Management Forum (itSMF)

Certifications

  • ServSafe
  • Microsoft Certified: Azure Administrator Associate
  • Apple Certified Associate (ACA)
  • Certified in Risk and Information Systems Control (CRISC)
  • Certified Information Privacy Professional (CIPP/US)
  • Microsoft Certified: Azure Solutions Architect Expert
  • Cisco Certified Network Professional (CCNP)
  • Certified ScrumMaster (CSM)
  • Certified in the Governance of Enterprise IT (CGEIT)
  • VMware Certified Professional - Data Center Virtualization (VCP-DCV)

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