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Skills

  • Development of training programs for IT staff
  • Relationship development
  • Business operations
  • Team management
  • Cloud storage optimization strategies
  • Supervision
  • Process improvement
  • Documentation creation for IT processes and user guides
  • Database management and optimization
  • Cross-functional team collaboration for workflow improvements

Work Experiences

  • Developed and enforced standard operating procedures to streamline IT operations, decreasing ticket resolution time by 33% during 2021.
  • Conducted continuous monitoring.
  • Coordinated the installation of network hardware.
  • In charge of project coordination, which included defining scope, managing milestones, and maintaining positive relationships with all stakeholders in data analysis.
  • Achieved 31% flawless audit results.
  • Decreased ticket resolution time by 49%.
  • Approved network infrastructure changes.
  • Decreased hardware costs by $12.
  • Designed custom reporting tools that gave executives real-time insights into IT operations, improving decision-making speed by 41%.
  • Cut long-term maintenance costs by $15.

Summaries

  • Achieved workflow efficiency improvements of 80%.
  • Adept at overseeing daily system backups and ensuring compliance with CPA, achieving 22% data integrity.
  • Customer satisfaction is our top priority, so we focus on delivering high-quality technical solutions.
  • Detailed in the development of innovative business solutions, the application of various methodologies, and the delivery of software engineering solutions for leading organizations.
  • Conducted user training.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Cut ticket backlogs.
  • Strengths in data analysis and risk assessment backed up by Computers Software training.
  • Achieved results through process optimization.
  • Collaborated with procurement teams.

Accomplishments

  • Engineered virtualization strategies with QuickBooks, increasing server resource utilization by 47% and enhancing the company’s scalability.
  • Developed IT training for new staff, reducing help desk tickets related to common software issues by 66%.
  • Documented and resolved framework which led to standard.
  • Directed the successful implementation of Microsoft Excel for compliance, improving team collaboration and reducing manual workflows by 80%.
  • Supervised deployment of virtualization technologies like VMware and Hyper-V, streamlining resource allocation and reducing total server count by 34%.
  • Implemented security auditing tools that ensured a 71% compliance with data privacy regulations like GDPR, reducing potential fines.
  • Standardized IT procurement processes that reduced acquisition times by 2 days and saved 10 per quarter.
  • Collaborated with team of 2 in the development of procedure.
  • Played a key role in reducing software license renewal costs by negotiating contracts with vendors, saving the company 57% annually.
  • Established IT KPI reporting processes that measured performance metrics and visualized system uptime, ticket resolution rates, and resource allocation strategy efficiency.

Affiliations

  • Association for IT Disaster Recovery Planning
  • Control Systems Cyber Security Association International (CS2AI)
  • Cybersecurity & Infrastructure Security Agency (CISA) Collaboration Group
  • Association of Information Technology Professionals
  • International Council of Nurses
  • International Association for Computer Information Systems (IACIS)
  • Project Management Institute
  • SANS Institute Global Information Assurance Certification (GIAC) Alumni
  • Association for Information Systems (AIS)
  • Lions Club

Certifications

  • Certified Data Privacy Solutions Engineer (CDPSE)
  • Certified Blockchain Security Professional (CBSP)
  • ServSafe
  • Certified in Risk and Information Systems Control (CRISC)
  • Cisco Certified Network Associate (CCNA)
  • Cisco Certified Network Professional (CCNP)
  • Salesforce
  • CompTIA Network+
  • Certified Business Analysis Professional (CBAP)
  • Certified Incident Handler (GCIH)

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