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Skills

  • Empathy and emotional intelligence
  • Cultural sensitivity and patient diversity awareness
  • Healthcare system efficiency improvement
  • Active listening in patient consultations
  • System updates
  • Adept with patient feedback systems
  • Interpreting physician orders
  • Insurance claims processing
  • Industry-standard patient documentation
  • Process improvement

Work Experiences

  • Achieved a 55% improvement in service ratings.
  • Aided the transition to a paperless system.
  • Saved $15 by putting in place cost-cutting measures that addressed long-standing issues.
  • Achieved recovery over a 2 month period.
  • Explained treatment plans and payment options.
  • Transported Asana to the past year customer locations.
  • Had an excellent attendance record and was always on time for work.
  • Solved metric issues, improved operations, and provided excellent customer service.
  • Achieved excellence in patient experience at Chicago.
  • Collaborated with framework customers to determine their needs and deliver program service.

Summaries

  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Strengths in cross-functional collaboration and data analysis backed up by Miscellaneous training.
  • Achieved a 62% rise in follow-up visit attendance.
  • Achieved a 33% reduction in wait times.
  • Adept Patient Experience Representative.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Collecting patient information, keeping an organized office, and coordinating with medical professionals are all skills she possesses.
  • Accomplished in training medical staff on best patient-facing practices, leading to a 29% boost in overall team efficiency and engagement.
  • Exceptional at coordinating busy offices and remaining professional in high-pressure situations.
  • Achieved a 42% improvement in patient satisfaction.

Accomplishments

  • Successfully processed 11 insurance claims annually, recovering an outstanding 84% of denied claims.
  • Automated manual payment tracking processes, enhancing payment processing accuracy by 79% and decreasing administrative costs.
  • Ensured compliance with all HIPAA regulations by regularly auditing patient records and reporting errors, resulting in zero compliance violations.
  • Maintained a comprehensive understanding of insurance verification processes, reducing denied claims by 47%.
  • Worked collaboratively with a multidisciplinary team to develop a patient support program, reducing patient complaints by 21%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Improved tracking of patient demographics in metric, leading to 82% better data accuracy and improved patient communication.
  • Coordinated patient transportation and referral services, decreasing outpatient nonscheduled referral times by 6 days on average.
  • Contributed to a cross-functional team that improved patient satisfaction scores by 77% through better resource allocation and enhanced staff training.
  • Increased patient engagement in preventive care services, leading to a 55% increase in the attendance of wellness and health education programs.

Affiliations

  • Professional Association of Health Care Office Management (PAHCOM)
  • American Medical Informatics Association
  • National Association of Healthcare Access Management (NAHAM)
  • National Association of Public Hospitals & Health Systems (NAPH)
  • Healthcare Financial Management Association (HFMA)
  • Lions Club
  • Society for Healthcare Consumer Advocacy (SHCA)
  • Alliance for Health Policy and Systems Research (WHO Affiliated)
  • International Customer Service Association (ICSA) (Healthcare Division)
  • Jaycees

Certifications

  • Certified Professional in Patient Experience (CPPE) by framework
  • Project Management Professional (PMP)
  • Medical Billing and Coding Certification by standard
  • Certified Medical Office Manager (CMOM) by Practice Management Institute
  • SHRM Certified Professional (SHRM-CP)
  • ServSafe
  • Certificate in Healthcare Practices and Patient Relations by standard
  • Certified Public Accountant (CPA)
  • Certified Medical Reimbursement Specialist (CMRS) by process
  • Cisco Certified Internetwork Expert (CCIE)

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