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Skills

  • Endpoint Security and Monitoring Solutions
  • ITIL-based Service Management
  • Desktop Infrastructure Management
  • Antivirus and Security Patch Management
  • Adobe Creative Suite expertise
  • Incident response and management
  • Data entry
  • Documenting Technical Procedures and Guidelines
  • Data analysis for incident trends
  • Technical analysis

Work Experiences

  • Devised a software maintenance and update schedule.
  • Achieved a 16% reduction in system re-imaging through root-cause analysis and implementing sustainable solutions in desktop environments.
  • Achieved restoration in under the past year.
  • Set up workstations for employees by configuring hardware, devices, and software.
  • Advanced in the use of SAP to automate repetitive tasks, cutting response times by 9 minutes per incident.
  • Assumed key role in internal audit for security protocols.
  • Achieved a 71% reduction in system re-imaging.
  • Assumed key role during an internal audit for security protocols, resolving identified desktop vulnerabilities before the audit deadline.
  • Automated repetitive tasks.
  • Collaborated with cross-functional IT teams.

Summaries

  • With 4 years of experience, I'm a detail-oriented Desktop Engineer.
  • Achieved measurable improvements in ticket resolution.
  • Aimed at reducing recurring support tickets.
  • Experienced Desktop Engineer with 4 years of experience working with Jira Exceptional knowledge of procedure maintenance and installations, as well as a knack for multitasking and hardware repair
  • Desktop Engineer with extensive knowledge of software installations and computer maintenance.
  • Excellent process improvement and cross-functional collaboration knowledge.
  • Desktop Engineer, L2 is a multi-talented Desktop Engineer, L2 who is consistently rewarded for planning and operational improvements.
  • Achieved consistently high satisfaction rates.
  • With extensive knowledge of hardware repairs, specializing in program and Asana upkeep.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.

Accomplishments

  • Instituted measures to optimize local disk encryption, resulting in a 66% reduction in customer data security incidents.
  • Resolved product issue through consumer testing.
  • Developed custom desktop images for various departments leading to a 27% decrease in setup time for newly hired staff.
  • Diagnosed and resolved 6 desktop-related tickets per month, achieving a 19% decrease in open incidents.
  • Initiated regular desktop health checks that identified key performance bottlenecks, reducing downtime by 20%.
  • Coordinated with vendors to update hardware drivers, reducing system crashes on end-user machines by 55%.
  • Implemented desktop monitoring tools that flagged potential hardware failures in advance, reducing system outages by 84%.
  • Partnered with the security team to develop a robust patch management process, resulting in full compliance with PMP.
  • Implemented automation scripts using Salesforce, improving desktop deployment efficiency by 58%.
  • Standardized hardware procurement processes, reducing installation time per workstation by 40%.

Affiliations

  • Project Management Institute
  • Project Management Professional (PMP) Certification Study Group
  • Society of Women Engineers
  • International Association of Privacy Professionals (IAPP)
  • American Marketing Association
  • Google IT Support Professional Certification Program
  • CompTIA Advanced Security Practitioner (CASP+) Professional Group
  • Certified Information Systems Security Professional (CISSP) Networking Group
  • Cyber Security Engineers Association
  • Association of Information Technology Professionals (AITP)

Certifications

  • Certified Business Analysis Professional (CBAP)
  • CompTIA Security+ Certification
  • Microsoft Certified Systems Engineer (MCSE)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Microsoft Certified: Azure Administrator Associate
  • Microsoft Certified: Identity and Access Administrator Associate
  • CompTIA Security+
  • Certified Desktop Infrastructure Technician (CDIT)
  • Microsoft Certified: Modern Desktop Administrator Associate
  • First Aid/CPR Certified

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