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Skills

  • Marketing familiarity
  • Appointment scheduling system optimization
  • Waxing service provider
  • Multitasking and prioritization within busy salons
  • Creative content marketing via social media platforms
  • Esthetics
  • Bridal party hairstyling
  • Lash and eyebrow maintenance
  • Creative collaboration with makeup artists and photographers
  • Facials and makeup applications

Work Experiences

  • Assessed the client's needs and suggested treatments and strategies for achieving the desired result while preserving hair health.
  • Provided over 15 daily customers with highly skilled and diverse salon services, such as cuts, color services, and extensions.
  • Entered sales into the register to process payments.
  • Styled hair for 9 large events, such as annual fashion shows and special hair expos over the course of three years.
  • Achieved process% satisfaction.
  • Made appointments more memorable for customers by including extra services like head and neck massages.
  • Kept detailed records of customer information and services provided to increase return customers by 7.
  • Achieved a 32% improvement in texture.
  • Developed strong and lasting relationships with clients through consistent delivery of requested services and exceptional results.
  • Achieved this in the first 18 months.

Summaries

  • Deliver exceptional service to every guest to effectively bring in new customers and maximize loyalty.
  • 18 years of experience as a creative initiative professional delivering top-notch services.
  • Colorist with 15 years of experience in color correction and restorative treatments.
  • Achieved 44% accuracy in client outcomes.
  • Inspired by a passion for aesthetic improvement and a desire to provide excellent customer service.
  • Through effective communication and active listening skills, a talented professional caters to the needs of clients.
  • Recognized on a regular basis for outstanding performance and contributions to the Beauty and Spa industry's success.
  • Accomplished Hairstylist specializing in event and bridal updos.
  • Achieved a 44% client retention rate.
  • Within Beauty and Spa, senior Professional Hairstylist and outstanding performer in cross-functional collaboration and process improvement.

Accomplishments

  • Collaborated with Brightline event team, successfully styled 10 models over the course of 18 months, contributing to event highlights.
  • Led recurring team workshops centered around new cutting-edge techniques and advancements, contributing to overall stylist team skill enhancement.
  • Partnered with renowned beauty brand Cedar Works to showcase new product lines, resulting in a 27% boost in related service requests.
  • Developed a client loyalty program, increasing repeat visits by 77% over a 6 months and enhancing overall retention.
  • Hosted exclusive VIP hair-styling sessions with high-end clientele, promoting luxury styling packages that increased premium service sales by 3 over several months.
  • Collaborated with beauty influencers for a social media campaign, driving up online bookings by 16% after the campaign concluded.
  • Boosted salon efficiency by implementing cloud-based scheduling software, reducing client wait times by an average of one year per visit.
  • Organized salon product displays to promote system product line, resulting in a 29% increase in weekly sales.
  • Increased Instagram follower engagement by 71% through consistent, professional social media content creation, driving more clientele through digital platforms.
  • Recognized for successfully turning around complex hair color disasters, resulting in loyal, repeat customers and a 33% higher booking rate.

Affiliations

  • American Marketing Association
  • Freemason
  • Advanced Hair Cutting Techniques Workshop from framework
  • Hair Stylists Guild of Raleigh
  • American Board of Certified Haircolorists (ABCH)
  • American Association of Cosmetology Schools (AACS)
  • International Alliance of Theatrical Stage Employees (IATSE) Hairstylist Guild
  • National Association of Barber Boards of America (NABBA)
  • International Salon and Spa Business Network (ISBN)
  • Certified Organic Hair Salon Association Member

Certifications

  • CompTIA A+ Technician
  • First Aid/CPR Certified
  • Certified Hair Loss Specialist
  • Keratin Complex Certification
  • Apple Certified Associate (ACA)
  • Pivot Point International Basic Cosmetology Certificate
  • SHRM Certified Professional (SHRM-CP)
  • Bumble & Bumble University Hair Stylist Certificate
  • Salon Leadership Certification by Lakeside Partners
  • Project Management Professional (PMP)

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