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Skills

  • Prompt table clearance
  • Bussing expertise
  • Effective station rotation management
  • Conflict de-escalation strategies
  • Menu memorization
  • Customer loyalty and retention strategies
  • Customer complaint resolution
  • Inventory restocking and supplies management
  • Menu knowledge
  • Food safety and handling certifications

Work Experiences

  • Discussed menu items and dietary concerns, noted special requests, and suggested appetizers or other additional items to meet upsell goals.
  • Effectively communicated with customers to determine their preferences and dietary restrictions, as well as make food and beverage recommendations.
  • Communicated with event coordinators to ensure that adequate and appropriate accommodations for larger groups were available.
  • Upsold customers and increased table turns by up to 8%, outperforming wait staff average sales.
  • Politely and promptly answered phones, accurately recording and confirming reservations.
  • Double-checked customers' ages for alcohol service and stopped serving inebriated customers.
  • Checked in with guests to get feedback on the food served, to resolve issues, to bring extra items, and to refill beverages.
  • Was in charge of the closing duties, which included restocking items and reconciling the cash register.
  • Explained menu options to guests, made recommendations, and took food and beverage orders.
  • Helped the kitchen staff with food counts by calculating the number of items needed for a full service.

Summaries

  • Results-oriented Miscellaneous professional with performance reporting, cross-functional collaboration, and performance reporting strengths.
  • Customer service training and extensive knowledge of initiative cuisine.
  • Expertise in high-end ingredients as well as complementary food and wine pairings.
  • Multilingual and fluent in Mandarin and Spanish, with a strong grasp of cultural differences.
  • Proficient in promoting initiative by leveraging project management and client relations knowledge.
  • In FOH and BOH operations, a competent and capable team member.
  • Intelligent and focused, with extensive wine and craft beer knowledge.
  • Dining Room Waitress is a gregarious Dining Room Waitress who thrives in fast-paced environments with high sales, service, and quality goals.
  • Dining Room Waitress is a dedicated Dining Room Waitress who has a strong understanding of food safety, sales expertise, and a strong desire to please every customer.
  • Strategic thinker with expertise in risk assessment.

Accomplishments

  • Provided exceptional dining service to 17 guests daily in a fast-paced upscale restaurant, maintaining 72% customer satisfaction rate.
  • Performed cash and credit transactions with precision, reducing payment discrepancies to below 26% of sales.
  • Reduced guest complaints by 63% by introducing an improved feedback system that allowed for real-time customer suggestions.
  • Effectively handled 13 reservations per shift, ensuring timely seating and minimizing guest wait times.
  • Recognized for achieving daily sales goals consistently, exceeding projections by 35%.
  • Pioneered an internal server feedback loop which led to the implementation of framework, impacting guest experience positively.
  • Collaborated with the kitchen team to track orders, track food shortages, and communicate special dietary requests, ensuring 68% order accuracy.
  • Assisted team in achieving restaurant’s top-grade health inspection score, ensuring compliance with stringent food safety protocols and health department regulations.
  • Successfully juggled up to 16 tables at once during busy shifts while maintaining high standards of service and satisfaction.
  • Recognized as Employee of the Month 3 times for exceptional service, prompt problem resolution, and teamwork.

Affiliations

  • Certified Waitstaff Trainer through initiative, specializing in high-volume restaurant environments.
  • Hands-on involvement in community cafes and events organized by the Association of Dining Room Professionals.
  • Active certification from the Wine & Spirit Education Trust (WSET), Level 17 achieved in 2021.
  • Participant in mentorship programs offered by the Women’s Food Alliance, fostering leadership skills in the hospitality industry.
  • Participated in a cross-training initiative with the Bartenders’ Guild, acquiring additional skills in beverage preparation and service.
  • Organized staff education sessions on beverage pairing techniques, including wine and spirit recommendations approved by the Sommeliers Guild.
  • Participated in an international hospitality exchange program facilitated by the Council of International Restaurant Workers.
  • Completed a guest relations training course with the American Hotel & Lodging Association (AHLA).
  • Achieved a membership in the Beverage Tasting Institute for the development of beverage pairing knowledge.
  • Completed advanced customer service training with the International Waitstaff Education Council (IWEC).

Certifications

  • Food Sanitation Manager Certification (Illinois Department of Public Health)
  • First Aid, CPR, and AED Certification - initiative or metric
  • SHRM Certified Professional (SHRM-CP)
  • National Restaurant Association ManageFirst Certification
  • BarSmarts Certification (Wine & Spirit Education Trust)
  • Allergen Awareness Certificate - framework
  • Allergy Friendly Service Certification (Food Allergy Research & Education)
  • TIPS (Training for Intervention Procedures) Alcohol Certification
  • CompTIA A+ Technician
  • Certified Waitstaff Professional (International School of Hospitality Management)

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