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Skills

  • Key Stakeholder Communication
  • Business Strategy
  • Business Administration
  • Conflict resolution and mediation skills
  • Performance monitoring and reporting
  • Consulting
  • Google Drive
  • Client relationship management
  • Employee productivity assessments
  • Budgeting

Work Experiences

  • Directed merchandising, promotion, and brand loyalty efforts for the business segment with the highest sales volume.
  • Used metric programs to complete system tasks, resulting in standard.
  • Communicated with managers from other departments to maintain transparency.
  • Achieved Lean within several months.
  • Developed and implemented policies aimed at increasing team productivity and improving operational efficiency.
  • Addressed customer concerns and collaborated with the manager to increase customer satisfaction by 14% in 2 years.
  • Oversaw a team of 12 employees and provided performance feedback.
  • Oversaw and evaluated 3 employees, including other assistant managers, to help them improve their skills, meet daily goals, and advance.
  • Met or exceeded monthly sales goals by up to 5% as team leader.
  • Submitted reports to senior management in order to assist them in making business decisions and planning.

Summaries

  • Demonstrated ability to develop and manage exceptional teams in order to meet and exceed challenging goals.
  • Forward-thinking manager with 18 years of manufacturing project management experience.
  • Professional with over 6 years of experience as a manager for a $11 three years revenue-generating company.
  • Effective problem-solver and leader who excels at streamlining operations to reduce costs and improve organizational efficiency.
  • Supporting staff in handling service issues and customer communications in order to maintain service standards.
  • Dynamic application of team leadership and stakeholder engagement in a fast-paced business environment.
  • Results-driven, decisive leader who knows how to build profitable relationships with key partners, vendors, and clients.
  • Agile and adaptable group leader with a stellar system history, a motivational approach, and an upbeat personality.
  • Assistant Manager, Coordination with 6 years of experience supervising employees in system environments.
  • Proactive Assistant Manager, Coordination uses determination and attention to detail to produce high-quality risk assessment work.

Accomplishments

  • Managed a highly dynamic team of 5 in a fast-paced environment, maintaining high levels of performance and consistently surpassing KPIs by 64%.
  • Collaborated with team of 18 in the development of process.
  • Developed standardized operating procedures for inter-team coordination that resulted in meeting 77% of project deadlines within the first 9 months.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved metric which led to procedure.
  • Initiated collaboration processes between 2 cross-functional teams, reducing overlapping efforts by 45% through effective communication practices.
  • Provided executive-level reporting which elucidated key bottlenecks, allowing upper management to make data-informed decisions and reduce delays across departments by 29%.
  • Implemented strategies to address interdepartmental communication gaps, boosting collaboration efficiency by 51% and reducing project delays.
  • Designed and implemented a new reporting system to monitor process, resulting in a 74% improvement in real-time status tracking for managers.
  • Led risk assessment initiatives within the team, reducing project blockers and risks by 83% through consistent tracking and mitigation efforts.

Affiliations

  • Association for Talent Development (ATD) - Active Member
  • American Society of Association Executives (ASAE) – Member
  • American Society of Safety Professionals
  • Toastmasters
  • Human Capital Institute (HCI) – Certified in Talent Management
  • National Business Education Association (NBEA) – Academic Conference Participant
  • International Council of Nurses
  • Council of Supply Chain Management Professionals (CSCMP) – Certified Professional
  • International Facility Management Association (IFMA) – Facilities Management Certified
  • Association for Computing Machinery

Certifications

  • Apple Certified Associate (ACA)
  • Human Resources Certification Institute (HRCI) - PHR
  • Change Management Practitioner by Beacon Labs
  • Financial Modeling & Valuation Analyst (FMVA)
  • Cisco Certified Network Associate (CCNA)
  • SHRM Certified Professional (SHRM-CP)
  • CompTIA Network+
  • Certified Kaizen Facilitator
  • Certified Administrative Professional (CAP)
  • Certified Business Process Professional (CBPP)

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