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Skills

  • Presentation skills
  • Customer service
  • Planning and coordination
  • Client feedback analysis for service improvements
  • Budget management for travel packages
  • Insurance billing
  • CRM software proficiency (Asana)
  • Client relationship management
  • Communications
  • Entertainment

Work Experiences

  • Finished method of project, which resulted in system.
  • Addressed accessibility needs.
  • Achieved zero incidents over 2017.
  • Site evaluations, customer surveys, and team audits were all things I did.
  • Achieved satisfaction scores of 51%.
  • Assisted in the creation of method procedures.
  • Advised senior management on emerging travel trends.
  • Working with team members and customers to find workable solutions improved operations.
  • Achieved a 64% increase in repeat business.
  • Assumed leadership for resolving customer complaints.

Summaries

  • Senior Tour Consultant and team leader with 5 years of experience in initiative settings.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • Achieved 100% client satisfaction.
  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • Metric and framework have a proven track record.
  • Communicative and team-oriented, with ServiceNow expertise.
  • Hoping to become initiative next great tour guide.
  • Accelerated reservation timelines.
  • Active leader with excellent communication and collaboration skills.
  • Acclaimed for profit-driven cost reduction.

Accomplishments

  • Collaborated with luxury hotel partners, securing exclusive rates that improved the value of high-end holiday packages by $190,000 per client.
  • Led market research initiatives, generating insights that helped shift the focus toward growing travel trends, achieving a 76% increase in bookings.
  • Analyzed competition and spearheaded the redesign of regional tour offerings, yielding a 18% market share increase in the Northeast.
  • Managed multiple travel vendors across 12 regions, securing better pricing options that translated to $224,000 in annual savings.
  • Implemented a comprehensive CRM training program, raising team proficiency in Power BI by 44%, which improved overall client feedback.
  • Reduced refund and cancellation rates by 28% by refining pre-trip client communication and expectation-setting.
  • Developed a quarterly performance review system within the tour department, raising productivity KPIs by 47% year-on-year.
  • Led a cross-functional team to successfully coordinate and execute 5 international tours, resulting in a 54% increase in customer satisfaction.
  • Negotiated contracts with global vendors, reducing operational costs by $148,000 annually without compromising service quality.
  • Established new upmarket tour packages that increased sales by $160,000 through upselling luxury travel experiences.

Affiliations

  • Active role in the Tourism Cares nonprofit organization, contributing to social causes linked to the tourism industry.
  • Earned certification from the Cruise Lines International Association (CLIA), specializing in luxury cruise vacation experiences.
  • Active participant in the Global Sustainable Tourism Council to promote eco-friendly travel practices across tour offerings.
  • Frequent presenter at the World Travel Market (WTM) Conference, providing expert advice on global tour consultancy best practices.
  • Engaged in annual professional growth opportunities through membership in the Travel and Tourism Research Association (TTRA).
  • Recipient of the Hospitality Sales and Marketing Association International (HSMAI) Gold Adrian Award for excellence in travel marketing and client relationship management.
  • Named to the International Air Transport Association's (IATA) Travel Consultant Development Program Board for 2016.
  • Former mentoring program coordinator for the Hospitality Travel & Event Industry Connection (HTEC), helping new consultants develop client engagement skills.
  • Named to the leadership council of the National Tour Association (NTA) in 2017, focusing on professional development for tour operators.
  • Recognized as a Signature Travel Network Specialist, having completed extensive training on top travel destinations and packages.

Certifications

  • Certified Travel Consultant (CTC) - The Travel Institute
  • Certified Meeting Professional (CMP) - metric
  • Certified Travel Industry Executive (CTIE) - system
  • Destination Specialist - The Travel Institute the Midwest
  • First Aid/CPR
  • ServSafe
  • Travel and Tourism Professional (TTPro) - The Travel Institute
  • Certified Tour Professional (CTP) - National Tour Association (NTA)
  • International Air Transport Association (IATA) Travel Agent Proficiency (TAP) Test
  • Certified Business Travel Professional (CBTP) - Global Business Travel Association

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