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Skills

  • Skilled problem solver
  • Problem resolution
  • Bilingual in Mandarin
  • Program equipment
  • Detail-oriented
  • Interpersonal communication
  • Outstanding interpersonal skills
  • Employee relations
  • Goal-oriented
  • Technical aptitude

Work Experiences

  • Reviewed sales reports in order to identify and improve sales performance, assist with inventory management, and capitalize on new trends.
  • Incorporated
  • Managed
  • Coached a 15-person sales team on how to use effective sales techniques and provide excellent customer service.
  • Analyzed data, including profit and loss statements, to create a store budget, reducing costs by 10% over the course of 2017.
  • Recommendation
  • Guided
  • Fostered positive work environment by consistently treating all employees and customers with respect and consideration.
  • Investigated issues, answered questions, and built rapport with customers to solve their problems.
  • Kept an eye out for security issues and potential dangers.

Summaries

  • Ambitious
  • Customer service, retail operations, and merchandising functions are managed and strengthened by a skilled procedure professional.
  • Articulate
  • Reliable and punctual Sales Associate with a strong work ethic and over 11 years of retail experience.
  • Reliable, punctual, and diligent.
  • Motivated individual.
  • By implementing encouragement tactics and outlining goals, qualified Cashier Manager contributed to increased sales and productivity of staff.
  • Versatile
  • Professional in retail sales who thrives in fast-paced, deadline-driven environments.
  • Bringing 12 years of retail experience, including system and standard specialty departments, to the table.

Accomplishments

  • Established a customer service feedback initiative during peak hours, resulting in a 74% increase in positive customer feedback.
  • Resolved 10 weekly customer complaints with a 54% first-contact resolution rate, raising customer satisfaction scores.
  • Implemented real-time inventory updates on POS, reducing stock discrepancies by 63% and improving sales accuracy.
  • Developed and led cashier team meetings, enhancing communication and overall team performance, improving efficiency by 82%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Increased sales 5% over the past year.
  • Designated as the lead trainer for implementing Power BI, cutting cashier system downtime by 39%.
  • Introduced a loyalty rewards program that boosted repeat customers by 39% within one year.
  • Earned recognition for achieving 11% customer satisfaction score across 8 store branches over 6 months.
  • Successfully increased store revenue by 22% by identifying missed sales opportunities and implementing corrective measures.

Affiliations

  • National Association for Business Economics (NABE)
  • National Cash Management Association (NCMA)
  • Toastmasters
  • Society of Women Engineers
  • Institute for Operations Research and the Management Sciences (INFORMS)
  • National Council of Chain Restaurants (NCCR)
  • American Management Association (AMA)
  • Retail Merchandising and Marketing Association (RMMA)
  • American Medical Informatics Association
  • International Professional Retail Store Maintenance Association (PRSM)

Certifications

  • CompTIA Network+
  • Association for Project Management (APM)
  • ServSafe
  • Certified Public Accountant (CPA)
  • Project Management Professional (PMP)
  • Certified Fraud Examiner (CFE), awarded by the Association of Certified Fraud Examiners (ACFE)
  • Certified Store Leadership Fundamentals (CSLF), sponsored by initiative
  • Certified Manager of Customer Relations (CMCR), awarded by program
  • Advanced Cash Handling Certification, awarded by standard
  • Certified Operations Manager (COM), issued by process

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