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Skills

  • Client-focused
  • Business operations
  • Operations management
  • Quote information
  • Weekly Payroll
  • Business Planning
  • Health insurance
  • Cross-functional team collaboration
  • Kennel cleaning and sanitizing methods
  • Account management

Work Experiences

  • Started two key partnerships that resulted in a 54% increase in revenue.
  • Achieved results during the past year.
  • Achieved an 73% increase in customer acquisitions.
  • Achieved a 79% resolution rate on first contact.
  • Created multi-threaded admin web applications based on process.
  • Created boardroom and courtroom multimedia presentations that included video and text-synced depositions for better understanding.
  • Achieved a 60% higher conversion rate in product adoption.
  • Oversaw the delivery of initiative project by metric team, which resulted in initiative.
  • Presented financial well-being education to groups of over 17 people to cultivate new business and increase customer financial knowledge.
  • Local, state, and federal agencies provided me with documents, clearances, certificates, and approvals.

Summaries

  • Achieved a 61% rise in client retention rates.
  • Achieved a resolution rate of 55%.
  • Client-focused Consultation Agent.
  • Dynamic communicator who consistently outperforms company goals and expectations.
  • Among his accomplishments is the creation of a process app for use in the procedure industry.
  • Knowledgable in a variety of design and testing methodologies.
  • Within Miscellaneous, senior Consultation Agent and outstanding performer in project management and performance reporting.
  • Exceptional juggler of multiple competing responsibilities at the same time.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Team player who excels at collaborating with hardware and software experts to create a cohesive and successful design.

Accomplishments

  • Mapped customer journeys using initiative, enabling removal of friction points, which improved NPS scores by 31%.
  • Collaborated with team of 9 in the development of framework.
  • Customized CRM tools to better align with client needs, improving user experience and boosting platform adoption by 49%.
  • Resolved product issue through consumer testing.
  • Generated quarterly business reports that highlighted key findings and recommendations, leading to a 32% increase in data-driven decision making.
  • Trained and onboarded 9 new staff in consultation practices, improving team-wide proficiency by 47% within the first the past year.
  • Increased sales 7% over two years.
  • Optimized business processes by implementing automation tools, cutting response time to client queries by 75%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Delivered high-level presentations on complex data insights to 2 C-suite executives that influenced critical business decisions.

Affiliations

  • Cloud Credential Council (CCC)
  • Society of Human Resource Management
  • American Marketing Association (AMA) - Client Presentations and Outreach
  • National Business and Technology Solutions Alliance (NBTSA)
  • International Institute of Business Analysis (IIBA)
  • Help Desk Institute (HDI)
  • Technology Services Industry Association (TSIA) - Consulting & Professional Services
  • Project Management Institute
  • Enterprise Systems Knowledge Sharing Network (ESKSN)
  • International Association of Administrative Professionals

Certifications

  • Lean Six Sigma Green Belt Certification
  • Cisco Certified Business Value Analyst (CBVA)
  • ServiceNow Certified System Administrator
  • ServSafe
  • Certified Negotiation Expert (CNE)
  • CompTIA A+ Technician Certification
  • Certified Technology Specialist (CTS) by AVIXA
  • CompTIA Security+
  • HubSpot Inbound Marketing Certification
  • Project Management Professional (PMP) through the Project Management Institute

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