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Skills

  • Communications
  • Project management
  • Project organization
  • Business operations
  • Process implementation
  • Conflict resolution
  • Individual and group counseling
  • Team building
  • Food preparation
  • Case management

Work Experiences

  • Transported Adobe Creative Suite to 18 months customer locations.
  • Achieved a 49% success rate in permanent hires.
  • Created boardroom and courtroom multimedia presentations that included video and text-synced depositions for better understanding.
  • Created multi-threaded admin web applications based on procedure.
  • Addressed medical, emotional, and career needs of clients.
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
  • Copied, logged, and scanned supporting documents before filing everything in the client's files.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Achieved results in 2017.
  • Implemented marketing strategies that resulted in a 12% increase in the number of customers.

Summaries

  • Over a 5-year career in the field, demonstrated success in vocational and career planning.
  • Well-versed in program resources and current market conditions.
  • A dedicated Vocational Rehabilitation Counselor with experience conducting assessments and keeping track of records.
  • Vocational Rehabilitation Specialist expert with 4 years of experience in vocational and career planning.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Vocational Rehabilitation Specialist is a multi-talented Vocational Rehabilitation Specialist who is consistently rewarded for planning and operational improvements.
  • Capable of advocating for clients' needs and coordinating services to achieve specific goals.
  • Team player who excels at collaborating with hardware and software experts to create a cohesive and successful design.
  • Accomplished results within several months.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.

Accomplishments

  • Participated in the development of legislative proposals regarding vocational rehabilitation funding, which resulted in securing 4 in new resources.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Streamlined communication with vocational training centers, improving client certification pass rates by 46% within 18 months.
  • Executed training programs that led to 29% of participants gaining professional certification/licensure in key industries.
  • Conducted labor market research to align vocational training to high-demand jobs, increasing client employment by 56%.
  • Partnered with program to create a continuing education series, increasing disability workforce certifications by 40%.
  • Facilitated collaboration between finance and local businesses to enhance accessible workplace practices, benefiting 17 clients.
  • Developed an advocacy program that successfully secured 8 employment accommodations for clients in various fields.
  • Organized job fairs in partnership with community-based organizations, generating 32% higher job placement rates for clients with disabilities.
  • Secured partnerships with 17 local employers to expand job opportunities for clients, resulting in a 41% increase in successful placements over one year.

Affiliations

  • American Medical Informatics Association
  • American Counseling Association (ACA)
  • The Association for Work Process Improvement (TAWPI)
  • American Association for Vocational Instructional Materials (AAVIM)
  • Psychosocial Rehabilitation Association (PSRA)
  • American Society of Safety Professionals
  • National Association of State Workforce Agencies (NASWA)
  • American Occupational Therapy Association (AOTA)
  • National Career Development Association (NCDA)
  • Association for Functional Capacity Evaluation (AFCE)

Certifications

  • Certified Employment Support Professional (CESP), awarded by the Association of People Supporting EmploymentFirst (APSE)
  • Crisis Intervention and Peer Support Certification (CIPS), awarded by procedure or process
  • CompTIA Security+
  • Job Development and Placement Specialist Certification (JDPS), offered by Northwind
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Chartered Wealth Manager (CWM), certified by the American Academy of Financial Management (AAFM)
  • Social and Human Services Assistant Certification, provided by framework or North Carolina
  • Motivational Interviewing Certificate, obtained from process or 2018
  • Substance Use Disorder Certification for Vocational Specialists, provided by Northwind
  • Certified Rehabilitation Counselor (CRC), certified by the Commission on Rehabilitation Counselor Certification (CRCC)

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