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Skills

  • Supervision
  • Process improvement
  • Inventory management
  • Loss prevention techniques
  • Food preparation
  • MS Office
  • Fresh food merchandising
  • Problem-solving in a fast-paced environment
  • Communications
  • Handling high-traffic periods

Work Experiences

  • Adjusted stock orders based on seasonal demand trends.
  • Collaborated with the marketing team.
  • Actively assisted in resolving complaints related to freshness and product availability, improving department NPS (Net Promoter Score) by 67%.
  • Collaborated with cross-functional teams to ensure fresh food display compliance, resulting in a 46% reduction in expired stock.
  • Assisted in promotional events.
  • Assessed shopper behaviors.
  • Collaborated with online order fulfillment teams to ensure accurate fresh food delivery, contributing to an Employee of the Year for customer satisfaction in delivery services.
  • Collaborated with online order fulfillment teams.
  • Assisted wait staff and other members of the team in completing tasks.
  • Washed, peeled, and cut a variety of fruits and vegetables to prepare for serving.

Summaries

  • Clear understanding of workflow optimization and stakeholder engagement as well as project management training.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Well-organized and efficient, with a strong desire to please customers.
  • Boosted customer satisfaction through personalized service.
  • Food Service expert with 9 years of experience in the service industry.
  • Motivated Food Service Worker who is used to following recipes to the letter when preparing food ingredients and dishes.
  • Keep the kitchen and category areas clean and tidy at all times.
  • Achieved a 100% pass rate in food safety audits.
  • Within Food and Beverage, senior Fresh Food Associate and outstanding performer in team leadership and client relations.

Accomplishments

  • Implemented a streamlined stock replenishment process leading to a 66% reduction in out-of-stock items during weekends.
  • Collaborated with the store's management team to implement new fresh food promotions, contributing to a sales increase of 40%.
  • Recognized for improving cross-department collaboration, facilitating a smoother order replenishment process between the fresh food and grocery teams.
  • Became the go-to resource for fresh product inquiries, leading to a 25% increase in overall customer satisfaction ratings.
  • Effectively managed multiple refrigeration units, ensuring a consistent temperature range that extended product shelf life by 66% days.
  • Prevented overstock by strategically adjusting ordering procedures, reducing over-purchasing by 42% in 2018.
  • Collaborated within a cross-functional team to ensure fresh stock availability and reduce out-of-stocks by 46%.
  • Achieved 82% accuracy in product rotation and labeling, aligning with company freshness standards.
  • Assisted in the launch of a new fresh product line, generating 17% higher-than-expected first-month sales.
  • Received Lean for exceptional knowledge and practice in food handling and storage according to local health regulations.

Affiliations

  • Society of Women Engineers
  • International Dairy-Deli-Bakery Association (IDDBA)
  • Lions Club
  • International Council of Nurses
  • National Grocers Association (NGA)
  • Association for Supply Chain Management (APICS)
  • Food Distribution Research Society (FDRS)
  • Freemason
  • National Food Processors Association (2023 member)
  • American Society of Safety Professionals

Certifications

  • Responsible Customer Service Certification for Fresh Food Workers
  • Cisco Certified Network Associate (CCNA)
  • Certified Public Accountant (CPA)
  • Pest Control and Prevention in Food Retail Certification
  • Project Management Professional (PMP)
  • Customer Loyalty and Retention Specialist (Jira)
  • Certified Operations Professional in Retail (Lakeside Partners, 2020)
  • Google Certified Professional Cloud Architect
  • CPR and Basic First Aid Certification
  • Certified in Team Leadership for Retail Food Environments

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