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Skills

  • Negotiation of service contracts
  • Staff training and development
  • Medical Workforce Planning
  • Occupancy strategies
  • Drug inventory management
  • Therapy programs
  • Medical Billing and Coding Oversight
  • Loss prevention management
  • Profit improvements
  • Electronic health record (EHR) implementation

Work Experiences

  • Addressed social determinants of health.
  • Collaborated with interdisciplinary teams to develop care coordination programs, improving care transitions and reducing patient length of stay by 18 days.
  • Conducted regular audits to ensure compliance with local, state, and federal regulations in areas such as patient safety, HIPAA, and reimbursement policies.
  • Coordinated a multi-specialty clinic reorganization that reduced overhead costs by $6 per year while increasing staff satisfaction.
  • Achieved results within several months.
  • Achieved a 85% decrease in mental health-related ER visits.
  • Achieved results over 6 months.
  • Collaborated with the quality improvement team.
  • Achieved full accreditation from program.
  • Worked with the store manager to keep things running smoothly on a daily basis.

Summaries

  • Entry-level Pharmacy Manager with exceptional quality assurance and stakeholder engagement knowledge.
  • Achieved 66% improvement in patient safety audits.
  • Bringing a successful career history of more than 12 years to the table.
  • Built high-performing teams.
  • Achieved a 32% compliance improvement.
  • A gifted individual who speaks 8 languages fluently.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.
  • Achieved results within several months.
  • Pursuing a similar position that requires a lot of focus and dedication.
  • Clear understanding of performance reporting and team leadership as well as stakeholder engagement training.

Accomplishments

  • Implemented a new patient appointment scheduling system, reducing no-show rates by 28% and enhancing patient flow management.
  • Reduced medication errors by 41% through improved staff training programs and new inventory management protocols.
  • Championed the development of telehealth services, increasing service delivery by 16% and generating $8 in new revenue.
  • Supervised the opening of 6 new satellite clinics, facilitating patient access and contributing to a 67% expense reduction in emergency care.
  • Successfully facilitated OSHA-mandated compliance audits across 3 facilities, resulting in zero penalties and sustained operational certification.
  • Implemented population health management programs, reducing readmission rates by 49% and improving chronic disease outcomes.
  • Guided the hospital through a successful merger with Northwind, integrating operations and reducing administrative costs by $14.
  • Developed partnerships with local caregivers and community health organizations, enhancing care coordination and reducing ER utilization by 69%.
  • Led a cross-functional team of 7 healthcare professionals to improve patient satisfaction by 84% while reducing wait times by 67%.
  • Optimized resource allocation strategies, leading to a 69% decrease in operating expenses without impacting patient care delivery.

Affiliations

  • Behavioral Health Integration Forum
  • Hospice and Palliative Nurses Association (HPNA)
  • American Association of Managed Care Nurses (AAMCN)
  • National Association of County and City Health Officials (NACCHO)
  • Public Health Accreditation Board (PHAB) Certified Member
  • National Association of Health Services Executives (NAHSE)
  • Institute for Healthcare Improvement (IHI)
  • American College of Healthcare Executives (ACHE)
  • American Marketing Association
  • Emergency Nurses Association (ENA)

Certifications

  • Certificate in Healthcare Leadership and Innovation from process 2022
  • Certified Healthcare Administrator (CHA)
  • Certified Revenue Cycle Representative (CRCR) from HFMA
  • Certified Medical Practice Executive (CMPE) from MGMA
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Safety Professional (CSP) for Healthcare Environments
  • ServSafe
  • Health Information Management (HIM) Certified Professional
  • Certified in Healthcare Compliance (CHC)
  • Patient Care Management & Coordination Certification

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