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Skills

  • MRI accounting software
  • Database management
  • Affordable housing programs knowledge
  • MS Office
  • Achievement of eviction KPIs
  • Building operations
  • Maintenance knowledge
  • Eviction case management
  • Project organization
  • Client relationship management

Work Experiences

  • Established strong, professional relationships with Eviction Coordinators and residents by promoting team collaboration and providing exceptional service.
  • Administered eviction protocols for delinquent tenants, achieving a 60% decrease in outstanding rent recovery amounts for Austin.
  • Assisted in landlord training programs.
  • Achieved 83% on-time success rate.
  • Achieved zero compliance errors in 18 months.
  • Ensured that a sufficient number of units were available for sale at all times.
  • Communicated with key on- and off-site tenant contacts on a regular basis to ensure that they were happy with the facility and services.
  • Assisted tenants in obtaining financial support.
  • Achieved 56% accuracy rate.
  • Achieved results within several months.

Summaries

  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved rapid case processing times.
  • Eviction Coordinator is a hardworking Eviction Coordinator with a track record of running cost-effective, financially sound property operations.
  • In stressful situations, maintains a calm and professional demeanor.
  • Effective at maintaining a consistent balance between tenants' rights and business objectives in order to meet financial targets.
  • Dedicated to maintaining a high level of occupancy by working with tenants and owners to resolve conflicts.
  • Strengths in risk assessment and client relations backed up by Miscellaneous training.
  • Clear understanding of performance reporting and quality assurance as well as budget management training.
  • Achieved a 81% decrease in eviction-related legal challenges.
  • Detail-oriented with prior experience coordinating workflow optimization and performance reporting.

Accomplishments

  • Reduced eviction cycle times by 81% through improved coordination across property management, legal, and court teams.
  • Reduced court filing timelines by standardizing filing protocols across 13 properties, leading to faster case resolutions.
  • Coordinated weekly check-ins with legal counsel to ensure up-to-date compliance with evolving state eviction policies.
  • Managed and processed critical eviction-related documents for 15 properties, ensuring full adherence to court requirements.
  • Drafted and submitted 18 affidavits for eviction cases, ensuring error-free processing ahead of court dates.
  • Created eviction case templates that reduced filing times by 18 days across 16 properties, streamlining legal processes.
  • Managed stakeholders and key reports in legal eviction cases, improving transparency and reducing case resolution times by 17%.
  • Documented and resolved standard which led to category.
  • Implemented a legal documentation review process that cut redundant filings by 39% per month and improved overall filing accuracy.
  • Led a cross-functional team to achieve a 64% improvement in eviction case closure rates by implementing performance tracking tools.

Affiliations

  • State Bar Association Real Estate Section Membership (Associate Membership)
  • Certified Occupancy Specialist (COS) through NAHMA
  • National Apartment Association (NAA)
  • American Medical Informatics Association
  • Association for Computing Machinery
  • Real Estate Brokers License from Columbus
  • American Marketing Association
  • Real Estate Board Membership (Denver)
  • Jaycees
  • Rotary International

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • Landlord-Tenant Mediation Certification - Ohio
  • CompTIA Network+
  • Certified Conflict Resolution Facilitator - program
  • Advanced Landlord-Tenant Law Certification - process
  • CAS Certificated Apartment Supplier Certification - National Apartment Association (NAA)
  • Real Estate Leasing Agent Certification - category
  • Certified Property Management Specialist (CPMS) - system
  • Certified in Real Estate Law - process
  • Certified Fair Housing Compliance Specialist - The Fair Housing Institute

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