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Skills

  • i-channel contact center software
  • Employee relations
  • CallSelect communication systems
  • Shipping procedures understanding
  • International sales support
  • Retail merchandising experience
  • Training development aptitude
  • Law enforcement collaboration
  • Claims analysis
  • Skilled problem solver

Work Experiences

  • Finished replenishing the floor to ensure size availability and customer satisfaction.
  • Determined the value of items based on current market conditions and negotiated prices with customers.
  • Attended local, regional, and national trade shows for product development training as defined by territory needs.
  • Kept track of everything.
  • Kept up with market and product trends to effectively answer customer questions.
  • Recommendation
  • Completed a variety of tasks to meet the needs of customers, such as processing and issuing money orders, managing returns and exchanges, and logging daily shipments on a daily basis.
  • Expressed gratitude for the business and invited and encouraged customers to return.
  • Promptly informed the leadership team of any violations of store policies.
  • In charge of quality communication, customer service, and product representation for each client.

Summaries

  • Motivated
  • Well-versed in Salesforce solutions and a strong communicator.
  • Process is something I've been trained in.
  • Dependable
  • Professional and friendly team player who excels at establishing productive working relationships.
  • Customer-focused
  • Pragmatic
  • Expert
  • Pawnbroker is a salesperson who excels at exceeding sales goals and company expectations by cultivating a strong client base and providing exceptional customer service.
  • Versatile

Accomplishments

  • Designed advanced security protocols and customer tracking systems, helping the store recover over $12 worth of stolen property in 2016.
  • Led team in redesigning customer interaction protocols that decreased service completion time by 2 minutes, improving daily throughput by 68%.
  • Increased store’s operational efficiency by analyzing sales trends and advising on optimal pricing strategy, leading to 45% growth in revenue.
  • Market Research: Performed an average of 80 follow-up phone calls per day to undercover customer needs and desires regarding product development, use and assistance.
  • Appraised high-value jewelry and precious metals, enabling the store to offer competitive loans while maintaining a 29% profit margin.
  • Cut overdue loans by 76% through the implementation of automated text and email reminders, resulting in a more efficient loan renewal process.
  • Used POS software to streamline transactions and reporting, reducing checkout time by 56% and increasing sales by 6 over 2024.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Trained new pawnbroking staff on item valuation, loan structuring, and POS software, resulting in 22% reduction in operational errors and improved loan recovery.
  • Customer Relations: Earned highest marks for customer satisfaction, company-wide.

Affiliations

  • Affiliate, Institute of Appraisal Studies to advance knowledge in valuating high-end products
  • Participant, Annual National Pawnbroker Conference & Trade Show, 2022
  • Affiliation with framework Pawn and Cash-For-Gold Association to understand global trade patterns
  • Certified Estate Jewelry Appraiser from a recognized institution in personal property valuation
  • Certified Pawn Professional (CPP) designation from the National Pawnbrokers Association (NPA)
  • Certified Secondhand Dealer through Washington, actively compliant with legal stipulations
  • Certified in Money Laundering Prevention specific to pawn and loan industries from Beacon Labs
  • Member, Professional Numismatists Guild (PNG) for accurate coin appraisal and research
  • Affiliated with local Chamber of Commerce in Portland to expand business networks
  • Active Volunteer for Financial Literacy Workshops in Austin, assisting underserved populations with loan obligations

Certifications

  • National Pawnbrokers Association Membership
  • CPR and Basic First Aid Certification
  • Chartered Wealth Manager (CWM), certified by the American Academy of Financial Management (AAFM)
  • Certified Precious Metals Dealer (CPMD)
  • Loss Prevention Specialist Certification (LPSC)
  • Certified in Collection and Debt Recovery
  • Certification in Detecting Fraudulent Items
  • Leadership Essentials Certificate
  • Microsoft Office Specialist (MOS)
  • Certified Risk Management Professional (CRMP)

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