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Skills

  • Conflict resolution in export procedures
  • Export documentation management
  • Export order workflow standardization
  • Data entry
  • Logistics coordination
  • Cross-functional team leadership
  • Stocking and replenishing
  • Customs broker liaison
  • Client reporting and communication
  • Multi-line phone talent

Work Experiences

  • Customers were educated on billing, payment processing, and customer service policies and procedures.
  • Increased the team's revenue by over $15 in sales.
  • Looked into and resolved issues with accounting, service, and delivery.
  • Promoted a superior customer experience by responding to customer concerns, demonstrating empathy, and quickly resolving issues.
  • In the top 15% of employees for successful coordinated.
  • Educated employees on company procedures and services.
  • Ensure that customers and internal departments are properly communicated with.
  • Customer service training processes were implemented and developed by me.
  • Responded to customer requests by providing excellent customer service and customized recommendations to meet their needs.
  • Helped drive high customer retention by providing accurate information about promotions, customer programs, and products.

Summaries

  • Working with stressed, confused, and upset people who need benefits information and supportive guidance to navigate system systems is one of my specialties.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Export Customer Service Representative is a multi-talented Export Customer Service Representative who is consistently rewarded for planning and operational improvements.
  • Fluent in German. Personable and professional communicator.
  • Customer service specialist with over 16 years of experience resolving account and service issues for Miscellaneous clients.
  • With extensive experience in the program industry, I am a knowledgeable and dedicated customer service professional.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.
  • Tableau and framework techniques have been taught to me.
  • Dedicated to exceeding expectations and leading the team to success.
  • Microsoft Excel expert with 9 years of experience in related roles.

Accomplishments

  • Collaborated with freight carriers to negotiate discounts on high-volume shipments, leading to annual savings of 8 for the company.
  • Developed and led training sessions on Incoterms for 11 new employees, improving team knowledge and decreasing shipping discrepancies by 28%.
  • Worked alongside cross-functional teams, including sales and logistics, to ensure seamless export operations and improve overall customer experience.
  • Collaborated with international freight forwarders to ensure timely and cost-effective shipping, reducing transit lead times by 69%.
  • Streamlined post-export customer follow-up processes, resulting in a 47% reduction in inquiry times and improved NPS (Net Promoter Score).
  • Successfully negotiated cost-effective freight solutions for oversized or specialized shipments, resulting in a 11 reduction in shipping costs.
  • Reduced freight claims by 72% through proactive risk identification and coordination with shipping carriers on proper handling procedures.
  • Coordinated with customs brokers to expedite the clearance of high-value shipments, reducing delays by 6 days.
  • Monitored cross-border shipments and coordinated with customs offices in process, ensuring seamless delivery within target lead times.
  • Resolved discrepancies in international shipment documentation through productive negotiation, preventing 6 in potential fines.

Affiliations

  • Global Trade Professionals Alliance (GTPA)
  • Logistics and Supply Chain Forum contributor
  • Cargo Network Services (CNS) Partnership Program
  • Local Chamber Export Assistance Program involvement
  • U.S. Commercial Service Export Assistance Center trainings
  • Society of Human Resource Management
  • Regional Export Development Commission of Seattle involvement
  • Rotary International
  • American Society of Safety Professionals
  • Freight and Logistics Leaders Forum

Certifications

  • ServSafe
  • Certified Export Compliance Professional (CECP) - Export Compliance Training Institute
  • Cold Chain Logistics and Pharmaceutical Transport Certification - Meridian
  • International Air Transport Association (IATA) Dangerous Goods Regulations Certification
  • Licensed Customs Broker (LCB) - U.S. Customs and Border Protection
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Logistics, Transportation, and Distribution (CLTD) - APICS
  • Certified International Freight Forwarder (CIFF) - National Customs Brokers & Forwarders Association of America (NCBFAA)
  • Certified Dangerous Goods Professional (CDGP) – Institute of Hazardous Materials Management
  • Import/Export Compliance Certification - World Academy

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