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Skills

  • Training development aptitude
  • Export documentation management
  • Report preparation
  • First-Contact Resolution
  • Customs clearance facilitation
  • Bills of lading preparation
  • Data analysis for export trends
  • Customs broker liaison
  • Stock management
  • Receiving support

Work Experiences

  • Entered customer interaction details into Tableau to track requests, document problems, and record solutions offered.
  • Followed through on all critical inter-departmental escalations to increase customer retention rates.
  • Quickly investigated and resolved customer complaints and inquiries.
  • Continually improved my sales abilities and product knowledge in order to provide excellent service and meet quotas.
  • Responded to customer requests by providing excellent customer service and customized recommendations to meet their needs.
  • Established long-term, loyal customer relationships by providing excellent service and detailed order, account, and service information.
  • Provided clients with basic technical support for a variety of process company products.
  • Taught new employees about the company's operations, policies, and services.
  • Created and maintained a detailed database to develop promotional sales.
  • Increased the team's revenue by over $15 in sales.

Summaries

  • Under duress, personable and professional.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Motivated to address customer concerns directly and efficiently, develop proactive solutions, and implement corrections quickly.
  • With an exceptional passion for developing relationships, cultivating partnerships, and growing businesses, she is articulate, energetic, and results-oriented.
  • To build loyalty, employs service-oriented behaviors, understands customer desires, and provides customized solutions.
  • SAP expert with experience in team leadership services.
  • Within Miscellaneous, senior Export Customer Service Representative and outstanding performer in data analysis and team leadership.
  • Customer Service Representative with exceptional oral and written communication, active listening, and problem-solving abilities.
  • Export Customer Service Representative with 10 years of experience in dealing with customer requests and concerns.
  • Competent Export Customer Service Representative with a desire to exceed sales targets and establish long-term customer relationships.

Accomplishments

  • Provided after-export support to clients by swiftly resolving shipment issues, reducing escalations to management by 76%.
  • Managed documentation for 15 export orders and ensured compliance with customs requirements, resulting in zero shipment rejections for 2020.
  • Conducted root-cause analysis on delivery delays and implemented solutions that led to an 63% reduction in shipment inconsistencies.
  • Analyzed shipping performance data to identify bottlenecks, implementing changes that improved on-time delivery rates by 28%.
  • Enhanced freight reporting processes, resulting in 33% faster generation of shipment reports utilized by both customers and internal teams.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Utilized export software Microsoft Excel to streamline documentation processes, reducing order entry errors by 63%.
  • Collaborated with team of 10 in the development of standard.
  • Reduced freight claims by 72% through proactive risk identification and coordination with shipping carriers on proper handling procedures.
  • Resolved product issue through consumer testing.

Affiliations

  • International Chamber of Commerce (ICC) World Chambers Federation
  • Logistics and Supply Chain Forum contributor
  • Jaycees
  • Society of Women Engineers
  • International Import Export Institute (IIEI) Alumni
  • Regional Export Development Commission of Seattle involvement
  • Customs Trade Partnership Against Terrorism (CTPAT) member
  • National Association of Social Workers
  • Freight-Pay Certifications, 2015 - Financial aspects of exporting
  • Toastmasters

Certifications

  • Certified Export Compliance Professional (CECP) - Export Compliance Training Institute
  • Certified International Shipping Professional (CISP) - Brightline
  • Certified International Freight Forwarder (CIFF) - National Customs Brokers & Forwarders Association of America (NCBFAA)
  • CompTIA Security+
  • Certified Export Compliance Professional & Hazardous Goods Specialist - Export Compliance Solutions & Consulting
  • International Shipping and Freight Forwarding (ISFF) Professional Certificate - Harbor & Co.
  • Import/Export Compliance Certification - World Academy
  • Incoterms 2020 Certification – International Chamber of Commerce (ICC)
  • Certified Public Accountant (CPA)
  • International Trade Specialist Certification – Vantage

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