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Skills

  • Business operations
  • Customer issue resolution
  • Budgets
  • First Aid/CPR
  • Time management and prioritization
  • Relationship development
  • Cash application
  • Product Portfolio Management
  • Business process reengineering
  • Cross-functional team collaboration

Work Experiences

  • Conducted high-level business presentations.
  • Aided in the retention of VIP accounts.
  • Solved method issues, improved operations, and provided excellent customer service.
  • Aligned SLAs with client needs.
  • Achieved over three years.
  • Looked for industry trends on social media and through online sources.
  • Contributed to a 47% increase in annual revenue.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Achieved 4% year-over-year growth.
  • Collaborated with finance and billing teams to resolve disputes and ensure timely payment collection, reducing overdue receivables by $11.

Summaries

  • Achieved 27% improvements in customer satisfaction.
  • Achieved results within 18 months.
  • Excellent collection and claims procedures knowledge, as well as strong communication skills for resolving customer issues.
  • Achieved growth across 2 key accounts.
  • Clear understanding of performance reporting and strategic planning as well as performance reporting training.
  • Adept at delivering impactful business presentations.
  • Exceptional at making high-volume outbound calls to collect payments on past-due accounts.
  • Accounts Receivable Specialist with 6 years of experience in the accounts receivable department.
  • Achieved a 41% reduction in lead time.
  • Accomplished in training and mentoring junior account managers, improving team performance by 80%, resulting in consistent recognition for outstanding client service.

Accomplishments

  • Surpassed sales goals by 25% over a 2017-year period while managing a portfolio of accounts generating over $17 in annual revenue.
  • Developed account expansion plans, resulting in 60% growth in cross-sell opportunities across all assigned accounts.
  • Served as the main point of contact for 14 high-value clients, achieving a 35% satisfaction rating measured through Net Promoter Score (NPS).
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Led key account onboarding processes, improving setup efficiency by reducing timeline from 3 weeks to 11 days.
  • Proactively identified growth opportunities within existing accounts, resulting in the addition of ServiceNow and a revenue increase of $7.
  • Delivered forecast reports that accurately identified key growth areas, leading to 37% revenue growth year-over-year.
  • Led cross-functional efforts to resolve escalations, cutting resolution times by 17 hours and improving client outcomes.
  • Coordinated account strategy with marketing and product teams, influencing customer engagement and boosting NPS by 24%.
  • Conducted periodic risk assessments for client accounts, leading to a 85% decrease in service disruptions.

Affiliations

  • International Association of Business Communicators (IABC)
  • International Business Leadership Forum
  • National Association for Business Economics (NABE)
  • Society for Human Resource Management (SHRM) - Business Partner Track
  • Association for Financial Professionals (AFP)
  • National Society of Sales Engineers (NSSE)
  • Association for Supply Chain Management (APICS)
  • Market Research Society (MRS)
  • Client Service Leadership Network (CSLN)
  • Lions Club

Certifications

  • CompTIA Network+
  • Certified Key Account Manager (CKAM)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • International Business Management Certification
  • CompTIA Security+
  • Certified Public Accountant
  • SHRM Certified Professional (SHRM-CP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Salesforce Certified Sales Cloud Consultant
  • Certified Public Accountant (CPA)

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