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Skills

  • Cross-functional team management
  • Proficient in ServiceNow
  • Business Strategy Development
  • RFI Scanners
  • Insurance billing
  • Cost reduction strategies
  • Vendor relationship management
  • Supervision and training
  • First Aid/CPR
  • Market trend analysis

Work Experiences

  • Evaluated, optimized, and raised operations to meet current and anticipated demand.
  • Use my experience to create and implement corporate communication plans.
  • Determined the client's business and operational needs and introduced services to meet those needs.
  • Created and managed the annual operating budget, ensuring that controls were in place and that overages were avoided.
  • Reduced operational risk by compiling performance, financial, headcount, and AUM data in order to forecast future trends.
  • Achieved 58% under-budget performance over 2018.
  • Achieved Excellence Award recognition in 2016.
  • Promoted professional skill development in category and program employees through effective training, management, and motivation.
  • Kept an eye on supplier operations to ensure quality, on-time delivery, and compliance with contract specifications.
  • Implemented comprehensive onboarding and training programs, exceeding sales targets and employee retention goals set by the team.

Summaries

  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • Even in high-pressure situations, able to remain calm and composed.
  • Results-oriented Miscellaneous professional with client relations, cross-functional collaboration, and vendor management strengths.
  • Metric, framework, and metric are all available.
  • Commercial Business Manager with 11 years of experience in operations management, directing metric and system daily activities.
  • Strategic thinker with expertise in quality assurance.
  • With hands-on experience, eager to learn new skills and advance knowledge.
  • Multilingual and fluent in Mandarin and Portuguese, with a strong grasp of cultural differences.
  • Proven track record of developing and implementing targeted business operations plans, as well as overseeing process aspects that result in category.
  • Commercial Business Manager and team leader with 4 years of experience in program settings.

Accomplishments

  • Streamlined the sales forecasting process, providing more accurate projections and cutting forecast errors by 18%.
  • Analyzed product performance metrics and restructured underperforming lines, improving overall margins by $4 quarterly.
  • Performed rigorous competitor analysis, uncovering opportunities that increased market share by 77% in the Southeast.
  • Coordinated cross-functional teams to launch ServiceNow into standard, achieving 35% of the market within several months.
  • Supervised a team of 16 sales professionals, surpassing revenue targets by 68% and increasing overall team efficiency.
  • Formulated marketing campaigns targeting new segments, increasing lead generation by 57% in several months.
  • Collaborated with the finance team to create financial models that led to a 74% decrease in operational costs.
  • Led cross-functional teams to implement a commercial strategy that boosted revenue by 25% within one year.
  • Trained and mentored internal sales and operations teams, resulting in an average sales performance increase of 22%.
  • Optimized supply chain and vendor relations processes that reduced procurement costs by $12 during 2023.

Affiliations

  • Contributing author to industry white papers published by the Association of Business Process Management Professionals (ABPMP).
  • Contributor to B2B conferences on SaaS commercialization trends, hosted by the Business Technology Association (BTA).
  • Member of the Project Management Institute (PMI) to enhance skills in strategic management of commercial projects.
  • Chair of the Profitability Improvement Section of the National Business Consulting Association (NBCA), advocating for transformational change.
  • Board member of the Finance Executives International (FEI) aiming to adopt global best practices in client onboarding processes.
  • Active involvement with Women Business Leaders (WBL) in financial services, emphasizing revenue growth through gender inclusivity.
  • Regular attendee at the International Academy of Business and Financial Management (IABFM) seminars on advanced profitability metrics.
  • Collaborator with the Center for International Business Education and Research (CIBER) on identifying new market expansion opportunities.
  • Member of the Institute for Supply Management (ISM) to better manage supply chain risks and optimize procurement strategies.
  • Trained in Business Negotiation Strategies through Harvard Business School online, aiding in advanced market share negotiations.

Certifications

  • SAP Certified Application Associate
  • CompTIA A+ Technician
  • Project Management Professional (PMP) by process
  • CompTIA Security+
  • Salesforce
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Negotiation Mastery Certificate by Harvard Business School
  • Talent Optimization Certification by Thrive Academy
  • Certified Data Analytics Professional by Meridian
  • Advanced Data Analytics for Business Leaders by Summit Group

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