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Skills

  • Technical writing
  • Organization
  • Business analysis
  • First Aid/CPR
  • Business Process Analysis
  • Data Integrity Management
  • Configuration Life Cycle Management
  • MS Office
  • IT Stakeholder Engagement
  • Project organization

Work Experiences

  • Analyzed business requirements.
  • Contributed to a 28% decrease in regulatory findings.
  • Achieved 8 hour per week labor savings across the department.
  • Collaborated with the development team to map configuration changes directly to user request tickets, reducing misconfigurations by 57%.
  • Automated repetitive configurations using ServiceNow, resulting in a 14 hour per week labor savings across the department.
  • Assisted with due diligence, contracting, and valuation during the acquisition process.
  • Accomplished this during 2018.
  • Completed project within 6 months and on budget.
  • Used information engineering, data modeling, and structured analysis to plan and design computer systems.
  • Improved and rebuilt computer systems, resulting in a 9% increase in business end-user efficiency.

Summaries

  • HubSpot and Tableau expert.
  • Expert innovator with a track record of recommending new technologies to improve existing systems and introduce new ones.
  • Aligned systems with industry compliance.
  • Assesses roadmaps for optimal functions by balancing critical business and IT needs against computer system and procedural limitations.
  • Collaborated with IT stakeholders.
  • Maintaining efficient program systems by leveraging infrastructure and operational knowledge to improve processes is a successful background.
  • Accomplished in collaborating with IT stakeholders to implement improvements that lower configuration errors by 22% and streamline setup processes for large user bases.
  • Adept at delivering fully documented system configurations.
  • Costs were consistently reduced while profits were increased.
  • Setup Configuration Analyst is a multi-talented Setup Configuration Analyst who is consistently rewarded for planning and operational improvements.

Accomplishments

  • Led configuration setups and systems integration for 14 client accounts, improving operational efficiency by 28%.
  • Built relationships with high-profile external clients, delivering configuration solutions that achieved 74% retention rate over 16-month period.
  • Provided actionable insights through requirement analysis, ensuring supported configurations aligned with Miscellaneous best practices.
  • Completed complex requirement analysis for procedure, enabling the team to design a more scalable configuration system.
  • Gathered and validated business requirements from operations leading to 15% improvement in project timelines without exceeding budgets.
  • Successfully led the setup and configuration phase of initiative, resulting in the project’s completion 11 weeks ahead of schedule.
  • Trained and mentored 14 junior analysts on system configuration best practices and troubleshooting techniques.
  • Applied data integrity protocols during configuration changes, securing a 52% improvement in overall system stability.
  • Documented and automated configuration procedures, enabling the team to achieve consistent setups across 16 locations.
  • Streamlined the requirement gathering process across 14 cross-functional teams, resulting in 24% faster project turnarounds.

Affiliations

  • International Institute of Business Analysis (IIBA)
  • International Association of IT Asset Managers (IAITAM)
  • American Medical Informatics Association
  • Institute of Configuration Management (ICM)
  • Society for Human Resource Management (SHRM) - Change Management Chapter
  • International Council of Nurses
  • Rotary International
  • Association of Information Technology Professionals
  • Certified Configuration Management Professional (CCMP) Certification
  • DevOps Institute

Certifications

  • CompTIA Advanced Security Practitioner (CASP+)
  • CompTIA A+ Technician
  • ServSafe
  • Certified Cloud Practitioner – AWS
  • Microsoft Certified Solutions Expert (MCSE): Server Infrastructure
  • Certified Information Systems Auditor (CISA)
  • Certified Configuration and Data Management Professional (CMDMP)
  • CompTIA Network+
  • Certified ScrumMaster (CSM)
  • Apple Certified Associate (ACA)

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