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Skills

  • Task prioritization
  • Process efficiency optimization
  • Stakeholder collaboration
  • Process Optimization Identification
  • Organization
  • Configuration Accuracy Improvement
  • Continuous Improvement Initiatives
  • First Aid/CPR
  • Supervision
  • Version control systems

Work Experiences

  • Contributed to the improvement of performance reporting operations by demonstrating a clear link between current policies and business outcomes.
  • Enhanced method by adding new features and infrastructure to the initiative system.
  • Provided extensive ServiceNow training, imparting knowledge of best practices for data security and error reduction.
  • Benchmarked system performance post-configuration.
  • Configured standard solutions.
  • Addressed specific project needs.
  • Automated repetitive configurations using ServiceNow, resulting in a 14 hour per week labor savings across the department.
  • Achieved 24% uptime during system outages.
  • Achieved a 10% improvement in project lead times.
  • Collaborated with the IT team.

Summaries

  • Achieved labor savings of 7 hours per week.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.
  • Achieved savings of 9 person-hours annually.
  • Setup Configuration Analyst who is rational, critical-thinking, and has 12 years of experience enhancing organizational operations through information systems solutions.
  • Collaborated with cross-functional teams.
  • Adept at delivering fully documented system configurations, allowing for easier troubleshooting and contributing to long-term operational success by saving 18 maintenance hours.
  • Aligned system configurations to compliance requirements.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved smooth transitions to new platforms.
  • Achieved 57% fewer incidents.

Accomplishments

  • Resolved product issue through consumer testing.
  • Built relationships with high-profile external clients, delivering configuration solutions that achieved 74% retention rate over 16-month period.
  • Optimized project budget management and saved process by eliminating unnecessary configuration steps during the initial phases of setup.
  • Documented and resolved process which led to category.
  • Successfully led the setup and configuration phase of initiative, resulting in the project’s completion 11 weeks ahead of schedule.
  • Led system configuration for initiative under a strict standard budget, completing the project 77% under the estimated cost.
  • Integrated new automation tools into the configuration process, improving accuracy and reducing manual setup tasks by 28%.
  • Reduced configuration-related errors by 56% through implementation of improved quality control checks.
  • Collaborated with development teams to implement new configuration frameworks, resulting in 27% reduction in post-launch bugs.
  • Collaborated with team of 9 in the development of process.

Affiliations

  • Agile Alliance
  • Certified Configuration Management Professional (CCMP) Certification
  • National Association of Software and Services Companies (NASSCOM)
  • Association of Information Technology Professionals
  • Software Configuration Management & Process Improvement Forum
  • Scrum Alliance (Certified Agile Practitioner)
  • Freemason
  • International Association of IT Asset Managers (IAITAM)
  • Society for Human Resource Management (SHRM) - Change Management Chapter
  • Certified IT Infrastructure Library (ITIL) Practitioner

Certifications

  • ServiceNow Certified Implementation Specialist
  • CompTIA A+ Technician
  • Microsoft Certified Solutions Expert (MCSE): Server Infrastructure
  • Microsoft Certified: Dynamics 365 Fundamentals
  • Microsoft Certified Systems Engineer (MCSE)
  • CompTIA Advanced Security Practitioner (CASP+)
  • Salesforce Certified Platform App Builder
  • ServSafe
  • Salesforce
  • SHRM Certified Professional (SHRM-CP)

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