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Skills

  • Account management
  • Handling sensitive documentation and records
  • Staff training and mentoring
  • Report preparation
  • Sales expertise
  • Credit card processing
  • Key holder experience
  • POS systems expert
  • Effective email and phone correspondence
  • Calendar and meeting scheduling

Work Experiences

  • Analyzed customer data to identify problems, develop potential solutions, and ensure high-quality service.
  • Collaborated with vendors to plan more than 14 daily pickups and weekly deliveries.
  • Responded to customer requests by providing excellent customer service and customized recommendations to meet their needs.
  • Established long-term, loyal customer relationships by providing excellent service and detailed order, account, and service information.
  • Acquired 15 new customers, resulting in 10% revenue for the team.
  • Kept the process and framework areas clean, tidy, and professional in appearance to maximize worker efficiency and promote customer engagement.
  • Used a POS system to itemize and total the purchases of 13 customers.
  • Looked into and resolved issues with accounting, service, and delivery.
  • Customer service training processes were implemented and developed by me.
  • Taught new employees about the company's operations, policies, and services.

Summaries

  • Facilitate positive experiences by providing excellent customer service and quickly resolving complaints and issues.
  • Offering 18 years of related experience, as well as a strong desire to improve service delivery, expand knowledge, and exceed expectations.
  • Achieved success in providing unsurpassed customer service.
  • Listening to customers, meeting productivity goals, and staying current on company offerings are all skills she possesses.
  • General Service Assistant proactive with experience in providing support and resolving customer complaints.
  • Fluent in Portuguese. Personable and professional communicator.
  • Dedicated to meeting and exceeding process objectives through effective communication and procedure abilities.
  • Very knowledgeable about Salesforce, as well as category competitors and offerings.
  • With extensive knowledge of strategic planning and proven multitasking abilities, I am well-versed in project and time management.
  • General Service Assistant with 18 years of successful client relations and cross-functional collaboration experience.

Accomplishments

  • Trained 5 new employees on office procedures, improving overall team efficiency and reducing onboarding time by 76% weeks.
  • Drafted and edited key internal communication for executive team, contributing to clearer, more effective messaging reaching 10 employees.
  • Conducted regular office supply audits, reducing office supply expenses by 17% and ensuring inventory was always adequately stocked.
  • Tracked and reconciled monthly office expenses, ensuring alignment with budgets and successfully identifying 12 in cost savings.
  • Resolved product issue through consumer testing.
  • Handled high-priority travel arrangements for executive team, resulting in 12 successful business trips with no logistical issues.
  • Managed sensitive HR documentation during category, safeguarding confidentiality and ensuring compliance with regulatory requirements.
  • Successfully managed vendor relationships, ensuring timely supply of office equipment and services, contributing to category.
  • Reduced administrative backlog during a busy quarter by streamlining document processing, clearing 32% of pending tasks in one month.
  • Assisted in the execution of a document digitization project, reducing physical storage needs by 66% and increasing accessibility.

Affiliations

  • Administrative Assistant Development Network (AADN) Raleigh
  • Document Control and Management Professionals (DCMP)
  • International Association of Administrative Professionals
  • Jaycees
  • Institute of Administrative Management (IAM)
  • American Payroll Association (APA) Certifications
  • Association for Talent Development (ATD) - Office Support Track
  • National Association for Female Executives (NAFE)
  • Freemason
  • Lean Six Sigma Initiative for Support Staff 2018

Certifications

  • Business Communication Certification - program
  • Project Management Professional (PMP) – 2019
  • ServSafe
  • Salesforce
  • CompTIA A+ Technician
  • Certified Public Accountant (CPA)
  • Travel and Expense Management Certificate - program
  • QuickBooks Certified User system
  • Cisco Certified Entry Networking Technician (CCENT)
  • Cisco Certified Network Associate (CCNA)

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