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Skills

  • Project organization
  • Business operations
  • Communications
  • Psychosocial assessments expert
  • Motivational enhancement therapy
  • Application backlog reduction
  • Group therapy specialist
  • Detail-oriented compliance auditing
  • Compliance with housing-related legal standards
  • Eligibility verification process optimization

Work Experiences

  • Assisted with the application process.
  • Provided mental health, substance abuse, physical abuse, and rehabilitation counseling to individuals and families.
  • Gathered and provided information to coordinating agencies so that clients could receive the best possible guidance.
  • Collaborated with local government to update guidelines for housing assistance, improving accessibility for low-income residents by 34%.
  • Achieved a 73% decrease in disputes over rental terms.
  • Communicated with vendors and external contractors to coordinate maintenance and repairs, reducing tenant wait times by 25%.
  • Collaborated with marketing to streamline housing eligibility verification processes, reducing approval times by 29%.
  • Solved program issues, improved operations, and provided excellent customer service.
  • Assisted in transitioning 2 properties to electronic rent payment systems, increasing efficiency and reducing late payments by 57%.
  • Addressed urgent work orders.

Summaries

  • Achieved a 15% reduction in response times.
  • Addressed tenant satisfaction issues.
  • Achieved results over 5 months.
  • Housing Clerk who is creative and enthusiastic and has 12 years of experience managing caseloads of up to 13 adolescents in high-risk settings.
  • Achieved a 38% first-contact resolution rate.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Capable of training new housing clerks, improving team productivity by 78% through effective data entry and best practices implementation.
  • Achieved results through precise data management.
  • Passionate about creating and facilitating programs that help underserved communities.
  • Achieved a 72% reduction in escalation.

Accomplishments

  • Identified and addressed rent discrepancies, reducing underpaid or overpaid rent instances by 41% within 2020.
  • Documented and resolved metric which led to initiative.
  • Optimized tenant selection process according to eligibility criteria, resulting in a 21% improvement in housing vacancy fill rate.
  • Led the implementation of a new waiting list prioritization system that reduced the time from application to housing placement by 30% days.
  • Collaborated with property managers to reduce tenant turnover by 56% through more proactive communication.
  • Implemented a digital filing system for tenant records using Microsoft Excel, reducing physical paperwork by 76%.
  • Updated property listings and availability schedules, contributing to a 41% reduction in listing inaccuracies.
  • Mediated disputes between tenants and property management, reducing escalation rates by 82% in the past year.
  • Provided document assistance and support to over 9 low-income families seeking housing assistance on a monthly basis.
  • Redesigned document tracking systems which resulted in a 59% increase in accuracy of tenant documents.

Affiliations

  • Rental Housing Association (RHA) – Boston
  • Regional HUD Council Chicago
  • Certified Tax Credit Specialist (TCS)
  • Housing and Urban Development (HUD) National Standards Council
  • American Society of Safety Professionals
  • Society of Women Engineers
  • National Association of Social Workers
  • Society of Human Resource Management
  • American Medical Informatics Association
  • Association for Computing Machinery

Certifications

  • Salesforce
  • Rental Housing Inspection Certification
  • Certified Fair Housing Coordinator program
  • Section 8 Housing Compliance Certification initiative
  • Certified Housing Asset Manager (CHAM) – process
  • Cisco Certified Network Associate (CCNA)
  • Apple Certified Associate (ACA)
  • Workforce Housing Management Certificate system
  • HUD Occupancy Certification system or standard
  • Google Certified Professional Cloud Architect

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