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Skills

  • Affordable housing program outreach
  • Organization
  • Motivational enhancement therapy
  • Interpersonal communication with tenants
  • Group therapy specialist
  • Psychosocial assessments expert
  • Application processing
  • Dependency investigation units
  • Play therapy
  • Supervision

Work Experiences

  • Assisted in transitioning 2 properties to electronic rent payment systems, increasing efficiency and reducing late payments by 57%.
  • Collaborated with product to streamline processes.
  • Assisted upper management in addressing underutilized spaces.
  • Audited lease reports and resolved inconsistencies, resulting in a 25% improvement in internal accuracy.
  • Addressed tenant turnover.
  • Allowed quicker access to critical files.
  • Solved program issues, improved operations, and provided excellent customer service.
  • Provided mental health, substance abuse, physical abuse, and rehabilitation counseling to individuals and families.
  • Analyzed rental market data.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.

Summaries

  • Collaborative and analytical, with a track record of forming strategic alliances, advocating for clients, and driving change in underserved communities.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Costs were consistently reduced while profits were increased.
  • Ability to assess needs, plan treatment, and facilitate group or individual counseling sessions.
  • Achieved a 21% improvement in internal accuracy.
  • Assisted 16 low-income families.
  • Addressed urgent work orders.
  • Patient Housing Clerk who excels at client advocacy and has a broad understanding of community resources.
  • Collaborated with government agencies.
  • Addressed tenant satisfaction issues.

Accomplishments

  • Designed tenant surveys that collected feedback and contributed to a 53% satisfaction increase in property management services.
  • Collaborated with property managers to reduce tenant turnover by 56% through more proactive communication.
  • Ensured compliance with local, state, and federal housing regulations, receiving a 18% score during annual audit.
  • Mediated disputes between tenants and property management, reducing escalation rates by 82% in the past year.
  • Prepared and distributed annual fair housing compliance reports ahead of deadlines, contributing to timely procedure certifications.
  • Served as the primary point of contact for tenants during property inspections, ensuring 55% compliance with all housing regulations.
  • Maintained accurate records for 9 properties using Jira, achieving 38% improvement in data integrity.
  • Collaborated with cross-functional teams to decrease the average waiting time for housing assignments by 14 days.
  • Documented and resolved metric which led to initiative.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Eviction Defense Collaborative (EDC) Seattle
  • Housing and Community Development Corporation (HCDC) Phoenix
  • American Medical Informatics Association
  • Institute of Real Estate Management (IREM)
  • Rental Housing Association (RHA) – Boston
  • Association for Supply Chain Management (APICS)
  • Certified Apartment Manager (CAM)
  • Low Income Housing Tax Credit (LIHTC) Forum
  • International Council of Nurses
  • Local Eviction Prevention Task Force Atlanta

Certifications

  • Advanced Certified Occupancy Specialist (ACOS) framework
  • Certified Fair Housing Coordinator program
  • Certified Public Accountant
  • CompTIA A+ Technician
  • Certified Public Housing Manager (PHM) metric
  • Rental Housing Inspection Certification
  • CompTIA Network+
  • Certified Apartment Manager (CAM) - framework
  • Apple Certified Associate (ACA)
  • Office Administration in Housing Certificate

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