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Skills

  • Appointment reminder notifications
  • Procedure equipment
  • Patient communication and education
  • Supervision
  • Operational procedure enhancement
  • HIPAA compliance
  • Medical emergency schedule management
  • Patient documentation accuracy
  • Medical Records Organization
  • Business operations

Work Experiences

  • Adhered to HIPAA standards.
  • Assisted the billing department.
  • Achieved annual savings of $6.
  • Coordinated with medical staff and patients.
  • Achieved 71% reduction in incomplete data entries.
  • Improved bill payment timeliness by developing flexible payment plans for patients.
  • Created schedules for patients requiring specialized treatments.
  • Conducted follow-ups.
  • Coordinated with medical staff and patients to reschedule missed or cancelled appointments, maintaining a 44% rebooking rate.
  • Actively engaged with medical staff.

Summaries

  • With a positive and upbeat personality, he is an excellent problem-solver and clear communicator.
  • Salesforce advanced abilities
  • Balanced emergencies and minimized patient disruptions.
  • Achieved 79% improvement in patient satisfaction scores.
  • Exceptional attention to detail, collaboration, and typing skills.
  • Medical Records Scheduler is a well-organized Medical Records Scheduler who is well-versed in healthcare processes and administrative requirements.
  • Trained in Salesforce and possesses exceptional client relations abilities.
  • Healthcare practices, compliance standards, and operations are all familiar territory for this versatile administrative professional.
  • Knows how to manage charts, forms, and payments.
  • Aligned scheduling processes with patient needs.

Accomplishments

  • Trained 6 team members in patient scheduling software Jira, enhancing overall office scheduling efficiency by 33%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Launched post-visit survey initiatives that resulted in 29% higher patient feedback on scheduling effectiveness.
  • Identified and rectified recurring scheduling bottlenecks, resulting in a 16% improvement in overall workflow within human resources.
  • Facilitated smooth communication between clinical and administrative staff to manage real-time appointment changes for 4 patients per shift.
  • Reduced average patient time-per-scheduling-interaction by 55% through mastering the scheduling software and offering tailored patient solutions.
  • Improved patient appointment waitlists by standardizing communication procedures with patients, reducing time-to-visit from 5 days to 7 days.
  • Resolved product issue through consumer testing.
  • Managed a scheduling queue of 13 daily calls, resulting in 50% completion of patient appointments on time.
  • Successfully resolved scheduling-related billing issues for 16 patients through collaboration with the insurance department, improving customer satisfaction.

Affiliations

  • American Medical Informatics Association
  • Medical Organization for Latino Advancement (MOLA)
  • National Healthcareer Association (NHA)
  • Certified Medical Reimbursement Specialist (CMRS)
  • Freemason
  • Joint Commission National Patient Safety Goals Committee
  • American Board of Medical Practice Management
  • National Cancer Registrars Association (NCRA)
  • Certification Commission for Healthcare Interpreters (CCHI)
  • Healthcare Financial Management Association (HFMA)

Certifications

  • Certified Hospital Scheduler (CHS), Lakeside Partners
  • Google Certified Professional Cloud Architect
  • Healthcare Scheduling Optimization Certification, Ironclad Systems
  • Medical Terminology Certification - Ironclad Systems
  • Basic Life Support (BLS) Certification, 2015, procedure
  • Project Management Professional (PMP)
  • Certified Healthcare Privacy and Security (CHPS), Beacon Labs
  • Salesforce
  • SHRM Certified Professional (SHRM-CP)
  • Medical Records Technology Certification, Vantage

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