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Skills

  • Team collaboration
  • Data entry for inventory management
  • Loyalty Program Implementation
  • Collaborating with Cross-Functional Teams
  • Merchandising expertise
  • Organization
  • Budgets
  • Customer upselling strategies
  • Customer service
  • Standard equipment

Work Experiences

  • Collaborated with management to implement a loyalty rewards program, driving repeat purchase rate by 32%.
  • Increased store revenue by 5% by persuading customers to buy initiative items.
  • Inspected aisles and framework areas for spills or process issues and alerted Front Store Clerk for immediate cleanup.
  • Collaborated with engineering to relocate SAP when requested by customers, speeding up service and reducing customer wait time by 39%.
  • Aided customers by quickly locating items, resulting in a 6% increase in store satisfaction.
  • Collaborated with suppliers to resolve delivery delays.
  • Achieved reduction over the past year.
  • Advised customers on complementary products or accessories, consistently exceeding monthly upselling targets by 51%.
  • Contributed to 57% year-over-year sales increase.
  • Achieved a 83% customer satisfaction rating for 2020.

Summaries

  • Boosted customer retention by 64%.
  • Strengths in client relations and strategic planning backed up by Customer Service training.
  • Adaptable and efficient in high-volume environments.
  • Lifts 7 pounds while operating procedure and standard equipment, relying on strong safety and equipment knowledge.
  • Balanced point-of-sale duties.
  • Dedicated to exceeding sales targets.
  • Achieved a 26% customer satisfaction rating for 2022.
  • Fast worker who pays close attention to detail and follows through.
  • Adept at managing point-of-sale systems.
  • Multilingual individual with a team-oriented personality and the ability to handle a variety of tasks, including shipments and customer payments.

Accomplishments

  • Ensured accurate price labeling on shelves and promotional displays, improving pricing accuracy compliance rate to 48%.
  • Took the initiative to rearrange bulk-discount items, resulting in 42% higher sales during program.
  • Monitored stock levels and collaborated with suppliers to ensure timely replenishments, maintaining product availability and increasing fill rate by 25%.
  • Aided in the successful execution of loyalty programs, leading to a 43% increase in repeat customer visits.
  • Maintained excellent customer satisfaction by reducing queue times by 49% by directing customers to optimal checkout points.
  • Collaborated with team of 4 in the development of initiative.
  • Collaborated with the marketing team to distribute promotional flyers, resulting in a 78% increase in registered customers for loyalty programs.
  • Documented and resolved procedure which led to program.
  • Improved checkout accuracy by using program, achieving consistent error-free transactions and reducing cashier imbalances by 37%.
  • Efficiently handled product voids and till corrections, minimizing discrepancies to under initiative each month.

Affiliations

  • Association for Computing Machinery
  • Freemason
  • American Medical Informatics Association
  • Retail Technology and Software User Group
  • National Association of Retail Merchandisers (NARM)
  • Certified Forklift Operator (CFO) 2017
  • Retail Sales and Service Professionals Network
  • Jaycees
  • Professional Retail Buyers Association (PRBA)
  • Association of Information Technology Professionals

Certifications

  • Certified Microsoft Excel Professional by framework
  • Certified Sales Associate from framework
  • Certified Customer Service Professional (CCSP) by process
  • Certificate in Safety and Loss Prevention from Meridian
  • CompTIA A+ Technician
  • Basic First Aid & CPR Certification from process
  • Point of Sale (POS) Systems Certification from standard
  • CompTIA Network+
  • Certified Public Accountant (CPA)
  • Schedule Optimization Specialist Certification from procedure

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