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Skills

  • Organization
  • Bookkeeping
  • Mail handling
  • Document proofreading
  • Project organization
  • First Aid/CPR
  • Communications
  • Customer service
  • Data entry
  • Time management

Work Experiences

  • Organized physical files and digitized records so that authorized team members could update and retrieve them quickly.
  • Coordinated with cross-functional departments to ensure timely and accurate processing of over 8 invoices per month, reducing backlog by 69%.
  • Tracked and recorded expenses and reconciled accounts to keep accurate, current, and compliant financial records.
  • Complied with company policies.
  • Completed resolutions within 18 months.
  • Compiled data reports for the sales and generated detailed spreadsheets that contributed to 17% better decision-making processes.
  • Wrote professional memos, letters, and marketing copy to support business objectives and growth.
  • Answered, screened, and redirected over 9 calls daily, ensuring a seamless customer experience and improving internal responsiveness.
  • Contributed to 75% better decision-making processes.
  • Answered phone calls from clients, vendors, and a variety of other callers looking for information.

Summaries

  • Boosted accountability across teams.
  • Recognized for a strong work ethic and a willingness to work as part of a team.
  • Achieved savings through negotiation and strategic procurement.
  • Analyzing administrative effectiveness and developing improved procedures is something I've done before.
  • Adaptable Clerical Technician.
  • Hands-on professional with project management and process improvement abilities.
  • Extensive experience in procedure office administration and related positions.
  • Clerical Technician is a multi-talented Clerical Technician who is consistently rewarded for planning and operational improvements.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved 55% reduction in processing errors.

Accomplishments

  • Organized and maintained accurate financial records for the office, helping to reduce discrepancies by 44% %.
  • Trained 6 new hires on office procedures and software, ensuring a smooth onboarding process and team cohesion.
  • Documented and resolved procedure which led to process.
  • Collaborated with sales to implement a new data security protocol, protecting sensitive information and reducing leak risks.
  • Enhanced workplace efficiency by ensuring adherence to regulatory standards, leading to framework.
  • Maintained and updated contact information for 11 stakeholders using system, ensuring accurate data tracking and follow-up.
  • Collaborated with team of 7 in the development of procedure.
  • Produced quarterly reports on team output and project status, communicating key achievements to senior leadership.
  • Prepared and proofread 9 confidential and time-sensitive reports per week, ensuring accuracy and meeting deadlines.
  • Compiled data for 7 monthly operational reports, ensuring timely submission to higher management.

Affiliations

  • American Medical Informatics Association
  • Member—Association for Intelligent Information Management (AIIM)
  • National Customer Service Association (NCSA)
  • National Business Education Association (NBEA) - Office Systems Division
  • Notary Public—Columbus Commission (Where applicable)
  • American Management Association—Office Management Certificate Program
  • Association of Records Managers and Administrators (ARMA International)
  • Association of Information Technology Professionals
  • Regional Fulfillment and Clerical Network—the Pacific Northwest
  • American Payroll Association (APA)—Clerical Membership

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • CompTIA Network+
  • CompTIA Security+
  • Microsoft Certified Systems Engineer (MCSE)
  • Advanced Certification in Clerical Skills from Summit Group
  • Certified Public Accountant
  • Certified Customer Service Professional (CCSP)
  • Certified Event Planner (CEP)
  • Apple Certified Associate (ACA)
  • Google Certified Professional Cloud Architect

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